Noisy from outside, not soundproof

The location is central, very close to Central station. They have a locker room at the hotel to leave the luggage.

Stayed in September 2022

The lack of TV channels is becoming a problem for me, Sky does not work properly, and the best film channels are closed. Time to change that. Cant be that expensive. Why not take in Danish and Norwegian channels?

Although the breakfast is good, after 10 years staying at the Hotel (and before the Svava) it is time to change the breakfast, it is boring, the bread uninteresting, the coffee also. Time to change the breakfast.

Stayed in September 2022

Very friendly and kind service, from the reception till the kitchen serving breakfast

Stayed in September 2022

Very nice staff, perfect location

Stayed in September 2022

Room was very small ,

Excellent breakfast ,perfect location ,very close to the train station ,very quite .

Stayed in September 2022

there was no cupboard for keeping stuff etc!

Breakfast, wifi

Stayed in September 2022

Superb breakfast and a very comfortable bed

Stayed in September 2022

The room-cleaning was not very thorough.

The breakfast is very good, the service is excellent. Very good value for the price!

Stayed in September 2022

Great location and comfortable rooms

Stayed in August 2022

Nothing

Good location

Stayed in August 2022

It is totally unacceptable to close the reception at 10:30 pm!!! It is a hotel, not a super market!

The breakfast, the free coffee at the lobby and the friendly personnel

Stayed in August 2022

I didn’t find a “don’t disturb” sign in my room. The rooms are a little small.

Very nice decor, the breakfast is very tasty and diverse.

Stayed in August 2022

Room and bathroom small

Near to the train station. Near to the city center. Fabulous breakfast. Clean.

Stayed in August 2022

Beds could have been comfier

Great breakfast selection. Helpful staff. Very convenient location close to the station and the centre.

Stayed in August 2022

Bathroom is too small

The breakfast and location is awesome

Stayed in August 2022

The bathroom door needed lubricating. The squeaking noise disturbed sleep. Other guests complained of the same problem in their rooms No air conditioning available in hot weather. Windows were sealed so we borrowed a fan from reception.k The Sky TV channel signal kept breaking. Other channels were fine. To be fair, we did not bother complaining about these issues.

Central location with comfortable facilities. Excellent breakfast. Charming and helpful staff.

Stayed in August 2022

Shower floor leaked and soaked bathroom floor.

Great room for family with kids- they loved the bunks. Good size.

Stayed in July 2022

This time, however, I was greatly dissatisfied with the way I was treated on arrival and departure. On July 24, I arrived pretty early around 10am, my room was not ready yet, so I had to wait. I asked if it could be made possible to give me the room somewhat earlier, and the receptionist let me know that she was confident to have it ready for me by noon and would be going to inform me immediately when this were to happen. By the end of this conversation she could not resist to point out to me that check-in to the room was not guaranteed before 3:30pm. At noon, I asked again, room still not ready, and again I was instructed that there was no claim to get the room before 3:30pm. Same game at 1pm when I decided to go for a brief lunch. Back from lunch around 2:30pm same procedure, but this time I was offered an immediately available alternative which was a room in which the window could not be opened (it was summer and pretty hot and stuffy air at that time). After having been waiting so long for a room with window, I declined with thanks and stood by for another hour. At 3:30pm (the receptionist had changed around 3), I stepped up to the desk and received my room without any comment or delay. A similar experience awaited me at checkout. I asked if I could pay with my bank card, and the receptionist answered that my bill had been charged to my credit card already (which I had to deposit at reservation time). In my experience, bills are never automatically charged to your credit card that is deposited as a security when booking. Rather, you always get asked at checkout time how you wish to pay, and therefore, I expressed my dissatisfaction with this procedure at Svava Hotel. In response, I got no regret, no excuse, but just the instruction that I had consented to this practice when reserving the room. Into the bargain, I was given the teaching "you must read the terms and conditions before booking".

The Best Western Svava Hotel in Uppsala is a very nice place to stay, convenient location next to train station and the old part of the town, clean, sufficiently large rooms with modern equipment, very calm, excellent breakfast, all at a good price. You get real value here, and this is why I choose the Best Western Svava whenever I am in Uppsala.

Stayed in July 2022

The staffs are very nice.

Stayed in August 2022

Noise from the street all night long, very small room and beds but matching the price.

Clean, easy to park in the nearby garage, close to everything

Stayed in July 2022

Breakfast excellent - good choices and no restrictions on quantity

Stayed in July 2022

The only thing was that the toilet seat was broken when I got there. I mentioned it at checkout which I hope meant it got fixed quite quickly

It was central so I didn’t have to go far to get to the shops and the staff were wonderful throughout my stay

Stayed in June 2022

Room was compact - all the essentials, but as a single traveller it felt cramped - not sure how there would have been room for two people and their possessions. Wifi uses an unsecured network. A digital clock display on the TV at the end of the bed shone a bright blue light into the room all night, which undermined the blackout curtains. I’d booked a room with one double bed, but received a room with two single beds made separately and pushed together. I later learned that this seems to be standard in Sweden, though quite why one person would need two small duvets is beyond me. When I asked for a double duvet, I was told they “don’t have any”.

Good breakfast. Staff were mostly very helpful, allowing me to check in slightly early, and lending me an umbrella during a thunderstorm. Location is great. The room had excellent blackout curtains (though I gather from colleagues that not all rooms did).

Stayed in July 2022

Pillows and mattress were very thin and uncomfortable; I can't say slept well any of the five nights I was there. Although it was great that the windows open, the perpetual clicking of the pedestrian crossing outside was disruptive. This can't be helped by the hotel, of course, but had the bedding been better quality it would probably have been easier to sleep through the noise.

Staff were friendly, room was cozy and clean, breakfast was basic but suitable. Location was great, with a view of the train station from my window and walking distance to the university. Windows open wide, which is lovely!

Stayed in July 2022

A very small point is that sound isolation was not the best. But as I said, I am really struggling to fault this hotel. I do not think anybody will be bothered by noise, but I heard a few bangs around during the evening.

Breakfast was excellent with everything one may want to eat in the morning. The breakfast space was also very nice with a lot of light and plenty of space. The rooms are small and simple but with everything I needed. The bed was comfortable, and there were plenty of TV channels on offer.

Stayed in July 2022