Beautiful sunset view from the bar. Friendly staff and the best hotel breakfast!!! Would come definitelly again if around.

Stayed in July 2022

rentability is considered more important than the customer’s service

localisation breakfast

Stayed in July 2022

The room was extremely hot snd could not ajust the thermostat. We asked for a fan and the front desk said they had no more. Teens were partying outside well after 2am and we had to shut our window to not hear their music and laughter, talking noise, but then we could not get cooled off because the room was very hot!!! The whole hotel was HOT inside. I would have went down stairs to complain about the teens but we were on the 4th floor and would hsve had to walk down fhe hall, down the elevator and I was tired.

The view of the river and city from on top of the hill. The breakfast was amazing.

Stayed in June 2022

Amazing view! Fantastic breakfast! Lovely room!

Stayed in June 2022

Breakfast sucks. The room was cold, not really prepared. The bathroom was even colder. A slow type 2 destination charger for EVs costs 30,- euros for kinda 3 hours - a great nuisance. Breakfast sucks - I thought it is worth to mention it twice.

A great view from the breakfast hall. Good customer service. A free parking. Not really many good things though, I am afraid.

Stayed in June 2022

the shower to be modernized. we were in the suite with the sauna and I expected a rain shower but it was an old outdated shower unfortunately.

everything, it is excellent! great staff, facilities, spa, view, food, contact, restaurant, bar and strike club is now attached.

Stayed in May 2022

not satisfied with the room price as I paid extra just because of the view and it wasn’t valuable!

good breakfast, nice staff, beautiful lobby, good view of the city in the restaurant

Stayed in April 2022

De window didnt close properly which led too a whistling sound the whole night. This made sleeping a challenge.

The location of the hotel.

Stayed in February 2022

perfect place for couples, families and also bigger groups of friends to spend quality time. a lot of activities and we love SPA area, the most beautiful place we’ve ever been.

Stayed in February 2022

everything

nothing

Stayed in January 2022

we went to the restaurant and they delivered two wrong and cold courses. when asked to bring the correct dishes, we were told that they had run out and unfortunately the kitchen was already closed .... we couldn't even eat pizza! the pizzeria closes at 22.00 and we asked for it at 22.06!

the room and reception staff met my expectations

Stayed in October 2021

Compared to other hotels in other cities in Sweden with less stars we felt like we didn’t get what we paid for. Our first impressions were positive - lobby is really nice (and smells amazing) - but our room wasn’t as expected. Despite being tastefully decorated it felt extremely narrow and dark. Bathroom is nice but not the most practical. The main door didn’t seem sound insulated. All in all we had a good nights rest but we didn’t feel like it was money well spent. Note: we traveled with our (medium) sized dog and therefor paid extra for our room.

It’s well located with a great view. The building itself looks dated but is nicely finished / refurbished inside. Staff is super friendly and helpful. Beds are exceptionally comfortable.

Stayed in September 2021

The staff was unfriendly.

I was very disappointed with the first room we got, we had a view towards a wall, the room price should have been a lot less than it was. I paid more and we got a fantastic room with a wonderful view.

Stayed in July 2021

Can't think of anything to complain about.

Very good breakfast with a lot of milk-free and gluten-free options. Thank you for that! Room had a beautiful panorama view. Beds were super comfortable. The room had a sauna. Bowling available on-site.

Stayed in August 2021

They failed to inform us that their spa was fully booked. So we spent money and drove for hours to visit a spa hotel that wouldn't allow us to use their spa. They should inform you of this when you book. And if it is fully booked, you should be able to cancel your reservation.

It was clean, comfortable and had a decent breakfast

Stayed in September 2021

The reception was a little bit cold. A receptionist should be friendly and with good mood but the reverse was true when I checked in and checked out. The other thing is that the check in time is late and checking out is early. I have stayed in several 5 star hotels before and check in is usually 2 pm and check out is 12 at the latest. But the rest was okay for me except these 2 things.

Breakfast was so great with many varieties. The location is so great with the view and all. It was raining during my stay but I am sure it would be extraordinary in sunny whether or winter day time.

Stayed in August 2021

The room temperature was too high.

Great view.

Stayed in July 2021

All the food was amazing, great playroom for the kids, spa was very nice and relaxing.

Stayed in July 2021

Our room had windows to a corridor on the side of the hotel building. The corridor had several loudspeakers blasting crappy music almost until midnight. This even there was no-one in the corridor to listen to it. We asked twice if the music could be turned down or off. The staff said the hotel is not responsible for it and asked US to contact someone from the adjacent property. - Room was pretty hot even the outside temperature was around 16 Celsius. - No measures were taken to ensure covid-safety.

Stayed in August 2021

We were given a room with just a window to a corridor. With no warning. In the booking it said “view to inner courtyard”. It was the only room available, but calling it a “courtyard” was a gross misrepresentation. We could not change it, and we got no apology, so this was extremely disappointing.

Food and facilities were very good.

Stayed in July 2021

Old hotel, hot rooms, staff far away from bring service minded. Food smell everywhere 3 star is too much Charging 300 kr for electric car charge

View, breakfast and staff in breakfast were great from Thailand

Stayed in July 2021

The suite got very warm during summer and there was no AC in the room so it was hard to get a comfortable sleep.

The location, easily the best in Sundsvall. Breakfast was average.

Stayed in July 2021

Everything. This place is outstanding. The service is great, the food of the restaurant amazing and the spa and rooms are really good aswell.

Stayed in June 2021

The receptionist Hampus was on edge!! Really good service and always a big smile. The rooms were righout amazing. The overall experience was nothing less than absolutely perfect

Stayed in June 2021