No coffee or tea bags in the room, nothing was complimentary in the room.

Excellent (rich) breakfast, and smiley staff.

Stayed in May 2024

The customer service at the reception could be improved. When I checked-in, one of the ladies sent me to a room that was not serviced after another client had checked-out. Those things can unfortunately happen, however when I went back to the reception to ask for a new room, the lady was clearly avoiding me and her colleague had to fix the issue for me (which I appreciated). The other lady avoided eye contact with me for the rest of my stay and for every time that I had to be at the reception. It was too obvious and not very professional. Note to travellers, the rooms don't have a phone so one might have to go to the reception everytime something is needed or call the hotel from their mobile phone.

The location is great and there's a great view from the hotel's restaurant. The restaurant is pretty decent, nice terrace but the food menu is a bit limited.

Stayed in June 2023

kids limited to 9-11am asked if we could stay in our suite for an additional 2 nights and received a look of “of course your can’t”

great rooms.

Stayed in August 2022

Very expensive per night

Stayed in July 2022

Expensive

Good breakfast.

Stayed in July 2022

A bit overpriced for what it offers. They don't clean the rooms and the room needs an upgrade

The breakfast is amazing and the staff is really nice. The islands are so good it doesn't matter where you stay

Stayed in July 2022

The classic trick of putting one-night-guests in the room for the disabled, with no view, a bathroom with no storage possibilities, and a floor that gets wet while showering. ‘Minibar’ drinks like beer and sparkling wine are offered, but there is no refrigerator.

Excellent breakfast, friendly staff, good beds, great location

Stayed in June 2022

Location was perfect for us. Breakfast was very good. Rooms were good quality. Slept very well. Reception went the extra mile by allowing us to park in their carpark for two days (paid) after checkout.

Stayed in March 2022

Nothing

Perfect location right on the waterfront.

Stayed in July 2021

From our window you could only see a roof which was a shame. Check with the hotel in advance if you want a view .

The location is amazing - right by the water. The spa was great . A lovely place to spend a rainy afternoon. From our window you could only see a roof which was a shame. Check with the hotel in advance if you want a view . Breakfast was lovely . Not a buffet but a great selection of breads, fruit and yoghurt .

Stayed in July 2021

We arrived at 12:00 and the woman at the reception told me that the room we booked was ready. I then highlighted that we are traveling with a small dog as I had written in the email I had sent during booking and to which they never replied. At that point she spoke in Swedish with her colleague and then told me that the room was not ready because they had to give us a “dog room” which was not ready yet. I highlighted that it would have been nice to reply to the email of a customer and the employee named Christoffer in a rude and arrogant way replied that the check-in is from 3 pm and that I was too much in advance. I replied to him that I didn’t expect to check-in, I just wanted an apology for the missing reply and if they just looked at my email it would have helped them to be better organized. When we then checked-in at 3:30 pm, we found out that the “dog room” is a dirty room on the first floor (namely floor 2) with a view on the parking lot while I booked and paid in advance a room with view on the inner yard. The floor is scratched, the spot for the luggages is dirty and there is even a pee on the wall (pictures attached). When my girlfriend complained about these things at the reception, Mr Christoffer (no surname provided) and his colleague replied in a controversial way, first saying that indeed the rooms for travelers with dogs are less nice and then that all rooms in the hotel are similar to ours because they are in the middle of restructuring the hotel. I wonder how a hotel which is currently under renovation (btw no signs of it around) can ask for 250€ per night for dirty rooms. The staff said that no other rooms were free so we couldn’t have switched room. Mr Christoffer just added that in case we will have something at the bar/restaurant maybe they would waive the costs at checkout . A drink doesn’t pay back such a low level service and overpriced place.

Only nice thing that comes to my mind is that it is based on Marstrand.

Stayed in July 2023

Bedroom carpet was badly stained and surfaces had not been cleaned after last occupant (sticky marks from drinks.) Breakfast was unnecessarily chaotic, poorly laid out and in dire need of attention for cleaning and resupply.

Location is great. Bathroom supplies very nice. Dinner was excellent.

Stayed in July 2023

Aspect of room

Location

Stayed in May 2023

The safe in our room was not working. A receptionist came and fixed it but this should have been checked before we came. The WiFi did not work. The evening meal was very disappointing - just not very good food.

The location is excellent, and room pleasant enough. The breakfast was interesting and a good spread. The reception staff were helpful.

Stayed in June 2022

The property advertises all the nice rooms over looking the bay, which must be a great view. Sadly I will never know, because what they don’t tell you is the rooms on the other side are over looking a massive car park! The room’s fixtures are on the cheap for the price they are charging for the rooms. They are trying to market themselves as a premium hotel, but the rooms are far from it. I paid £165 a night to stay here and I’ve stayed in £70 a night hotels in the Uk that were much nicer. They have no room service in terms of food, only drinks can be sent up to the rooms! Restaurant is booking only so if you arrive later on in the evening and just fancy a quick bite to eat, no room service so you have to have the bar food. At Breakfast, I had a full cup of tea, full glass of juice, full bowl of granola on the table, I go up to get something hot and I come back and the waitress has taken all my food away, then when I mention it she looked and spoke to me like I just spat on her dog! Breakfast felt like they were rushing you to finish and get lost. My room had a huge crack down the floor, when I mentioned it to the reception they pretend they don’t know about it…yes right. The ceiling in my room was just concrete, had a wooden raw peg just sticking out of it, drill holes, stupid fire alarm with metal channeling…wasn’t industrial chic, it looked like someone couldn’t be bothered to pay for the finishing. Bathroom tiling looked like the person forgot their spirit level, I could do a better job myself. I felt Catfished by this hotel to be honest, for the price and with it being Marstrands, I expected much more than I got. When I was checking out, the receptionist asked me about my stay, when I mentioned the view, she just laughed….this hotel know they are misleading people with their advertising….my advise is beware when you book a stay at this hotel because you might get a nasty surprise like I got. Sadly I felt a bit ripped off.

Great location, right in the bay of Marstrands! looks good on the outside, lobby and restaurant were all nice…like many other hotels, clearly this is where they invest, not the rooms. Gym was the best hotel gym I’ve seen, literally everything you could want. They have hot tubs outside on the patio. They have a swimming pool but I didn’t go in that so can’t comment. Breakfast was good, it was a buffet but everything you would want mainly……but beware….not all as it seems.

Stayed in March 2022

The dinner

Almost everything

Stayed in December 2021

The room doesn’t seem to be deserving 4 stars.. stained and unhooked curtains, very damaged floor, small TV with visible hanging wires, low-end furniture, bathroom with rudimentary toiletries and no space to put your belongings, instead of the mini bar : small basket filled with a few items (including hot champagne because no refrigerator), balcony difficult to access because of the furniture, stained armchair, very marked bathroom doorway, etc.

Stayed in October 2021

The room view was non existent and looking towards the roof of the Spa which was underneath and unction of the room.

Stayed in August 2021

The rooms were old style and for a vacation Hotel very small. The cleaningness was more then poor.

Nice view to the harbour and seaside

Stayed in July 2021

Absolutely nothing

Fantastic hotel with amazing location. Very stylish rooms and friendly staff. The restaurant is brilliant.

Stayed in July 2021

The rooms and corridors were terribly decorated and not very clean

Good breakfast and decor in main room was nice. The staff was lovely. Ok Spa. Kids should have designated hours not to interfere with grown ups all day long.

Stayed in July 2021

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Stayed in May 2024

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in August 2023