97 Muen-Ngern Road Tri Trang Beach, Patong, Penthouse 3405, 83150 Patong Beach, Thailand
#405 of 414 hotels in Patong Beach
Guests' ChoiceBased on 8 hotel reviews
5.6Cleanliness
6.8
Comfort
7.7
Location
7.0
Facilities
7.0
Staff
6.5
Value for money
7.7
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Showing 1 – 8
Reviewed: 27 May 2024
Vikas
IndiaThe AC’s not working!! No solution was provided
The location
Stayed in April 2024
Reviewed: 25 February 2024
Geng
United StatesWe lived at the penthouse at TwinSands with 7 friends. Apparently the penthouse is owned separately by the owner of the unit and not part of the resort even though the resort managed the keys and the check in and checkout process. The unit itself is fine, spacious and as pictured. But the set up is very barebone, it didn't feel like anyone had lived in it. It lacked the basic and necessary items for a hotel or airbnb (e.g. hair dryer, utensils, extra towels, or even the beddings for the sofa couch). The person who was managing the property was very irresponsive. We needed beddings for the sofa couch (they knew there were 7 of us from the booking and one of us will have to sleep on the sofa bed but there was no beddings) and a hairdryer. It took them a day and half to deliver to the unit... When I contacted TwinSands resort for a hairdryer, the staff there was unhelpful and kept on saying the penthouse is a separate unit even though we checked in at the TwinSands counter. All we needed was some extra beddings/blankets and a hair dryer... A week after we had checked out, the manager sent a message that we broke their sunroof umbrella and taken way one of the golf clubs for the mini pudding and accused us of being on drugs while staying at his place. We are there for a friend's wedding and in our early thirties, never ever touched drugs the entire stay. The umbrella was not functioning well when we got there and why would anyone take a cheap golf club from their hotel??? It's very unprofessional and borderline ridiculous.
Stayed in January 2024
Reviewed: 1 November 2023
Erinne
AustraliaThe only suggestion I have is to put towel hooks into the bathrooms. Can't complain kids didn't want to leave.
The view was amazing. The apartment size was great for a family of 6 to have space and relax. The staff were lovely and rectified any issues quickly and attended to guests' needs promptly. The apartment was modern and clean, and the mini golf was great to entertain the kids.
Stayed in October 2023
Reviewed: 12 October 2023
Harry
United StatesI wish I could have stayed longer!
Spectacular views, luxuries amenities, absolutely loved my stay at the penthouse, very peaceful!
Stayed in October 2023
Reviewed: 10 September 2023
Rizwan
ThailandLoved the view, overall stylish, I liked it
Stayed in September 2023
Reviewed: 3 June 2023
Leonie
AustraliaWe booked this stay purely that it had a washing machine and tumble dryer (as noted on booking.com) After two weeks of travelling we wanted accommodation to launder our clothes prior to our flight out the following day. (This was an overnight stay) Upon washing our first load we were soon disappointed to learn that there where NO tumber dryer functions as specified. We then had to take our wet clothes into town (15 min drive) for drying. Googled the closet laundromat- turned up - no longer opened for operation - couldn’t leave for overnight services as we where flying out next morning. Wasted all 20 hrs of stopover running about town and missed out on exploring and shopping. Wifi constantly dropped out Apartment also had a damp/musty smell Extremely annoyed and disappointed
space
Stayed in June 2023
Reviewed: 18 April 2023
Steve
ThailandAll was good
The Penthouse was breathtaking, stylish with a beautiful view. The resort overall was very well maintained and we had a great time. Staff was very friendly.
Stayed in April 2023
Showing 1 – 8
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