The food was bad and the bathroom water spray was rusty and smelly

The room was specious and good

Stayed in April 2024

Some parts of the hotel are old. They required my partner to leave his passport with reception for the duration of the stay as the room bond which was not stated before checking in and felt really uncomfortable. No issues getting it back though. The pool access rooms are great but not very private from the main pool, swimmers can see straight in to your room and pool area as the shrubs for privacy are under grown

The breakfast is great, the private pool rooms are a must. Location is far enough from the chaos of Bangla but still close enough to walk. Same for the beach.

Stayed in May 2024

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What I liked about the hotel was that the reception staff were very wonderful and treated everyone with a sophisticated style, and the smile did not leave their lips 🥰 especially the beautiful Pam, Pang and Beau. Really the right people in the right place🙏👍

Stayed in April 2024

The towels are very thin and need to be better quality. The breakfast food was cold. The shower in our room leaked into the dressing area quite badly.

The swim up pool was great 👍

Stayed in April 2024

Lack of atmosphere around pool area and roof top bar area. Breakfast quite Thai/Asian focused

Nice pool area, hotel clean

Stayed in April 2024

Some details were not great - the amount of sunbeds at the new pool, everything regarding the water in the room - the facilities are made in the way the water around the sink and in the shower stays and won't dry.

Very good location, good facilities, better than usual breakfast, very good staff.

Stayed in April 2024

We paid extra for a room with a pool which was perfect, only wish the main pool was adults only and kids stayed in the kids pool.

Loved the hotel, swimming pool was amazing, as was the room and the staff

Stayed in March 2024

The shower had a little bit of mold

Great location, walking distance to everything important, comfy rooms, good variety in breakfast, nice pool bar

Stayed in March 2024

I didn't like the breakfast because it's not very diverse.

The part of the hotel where we stayed is newly built, and this was evident as everything was new and clean, both in the building and in the room. The pool is clean and well-maintained, though it's a shame there aren't enough sun loungers. The Wi-Fi at this hotel was exceptional; we didn't encounter any issues throughout our stay. It's very close to the beach and about a 10-minute walk to Bangla Road.

Stayed in March 2024

The Place was nice, the lobby was clean/quite and the staff were very nice always accommodating. Location was perfect, the busy street was right around the corner and easy to get to the beach. The hotel also has a Gym which was decent and the breakfast buffet had a variety of options

Stayed in March 2024

Beds were hard Bath a little slippery when you had to climb in The bath needs a handrail for older people to hold onto Staff kept the rooms clean

Convenient Walk to anywhere Clean and comfortable Good breakfast I really enjoyed my stay

Stayed in February 2024

The bathroom had a horrible smell coming from the shower drain. Breakfast could have been better

Location was perfect! Just in the middle of everything you need!!

Stayed in February 2024

The biggest fault was the foisty smell of the rooms that literally made my clothes smell once I left.

Good location near restaurants and the beach, really nice pool and sunbathing area. Liked the rooftop bar and happy hour between 5-7pm.

Stayed in January 2024

I doubt the 5 stars rating in terms of service and facilities. First,I ordered food from outside (delivery). When the driver submitted it to the reception, they called me and asked me to go to the reception to get it. I asked the receptionist to send it with someone to my room but she rudely refused. Five star hotel guests don’t get out of their rooms to pick up their delivery themselves. Second, the “GYM” , is very outdated and in very bad condition. Equipments are rusty and old. They just threw some equipments in a room and call it GYM just to fulfill the requirements of being a five star hotel. There was no water no towels. Again, when I informed them it’s not safe to exercise without water, they reply: either you buy your own water or bring the water in your room. You pay the for a room in a five star hotel and get 2 star hotel service.

Pool access room ,,, clean,,, size of the room,,, the rooftop bar and it’s view.

Stayed in February 2024

The only thing we had a problem with was when we checked in the mirror hadn't been cleaned and there were kiss marks all over the mirror from previous guests, and even when we asked our room to be cleaned the mirror hadn't been cleaned still.

Location was good, near patong beach. The pool was large and we appreciated the access pool area we had which was cleared of leaves every morning. Bed was big and comfortable, and staff were nice.

Stayed in February 2024

The staff was not helpful when we had problems!

Everything was the same as on the pictures.

Stayed in January 2024

No room service

Very helpful staff

Stayed in January 2024

The breakfast was terrible, never anything ready and not a good selection

Location and room were our highlight

Stayed in January 2024

Bathroom design was terrible , had to climb into high bath to get to the shower . The design of the bath meant that the water from the shower was so far back that you couldn’t stand under the water due to the bath design . Also as a smoker I enjoy a cigarette on our private balcony when on holiday but this was not permitted. They did have a few smoking areas about the complex but with no seating .

Staff were all very helpful and very friendly

Stayed in January 2024

The only thing that I regret was the New Year's event that we booked with a hotel, and after spending that much money, we were not satisfied with the service of staff. They didn't know how to lead people seating and unorganised.

The hotel location was good, and the rooms were clean. It's definitely worth for value and comfort.

Stayed in January 2024

The bathroom was badly designed, making it very hard to enter or exit the bath/shower. Water was going everywhere. A standard walking shower would have been simpler for everyone.

The swimming pool was nice and location great, just few minutes to the beach and from the famous road. Room was on the 5th floor and very spacious and cleaned daily.

Stayed in December 2023

No complaints

I wish I would of stay here since day one

Stayed in December 2023

The breakfast was not that fresh and dont have many options. Relatively old bathroom The shower turned it self hot and cold all the time. The smell of the bedsheet wasnt fresh Room isnt soundproof

Spacious and modern room and big bed. Good poolbar Friendly stuff Close to patong beach

Stayed in December 2023