they don’t have bell boy, need to carry luggages to the room. bathroom doors are faulty, breakfast menu is poor. don’t except Amex( booked with Amex on booking.Com) but during our stay no POS worked at all. very poorly maintained pool.

the property was chosen randomly. the BF view is priceless.

Stayed in August 2022

facilities , not very cleaned the room, bed sheet quite dirty

staff

Stayed in July 2022

They don't give us full details about breakfast. I wish they would have more informations about the food they are going to serve and the pool is too small.

Good staff they're helpful and the location is great, close to the beach and some souvenir shops.

Stayed in July 2022

The bathroom had a strong odour.

The room was quiet and spacious.

Stayed in July 2022

Comfortable stay superb location near Govindam resturant pure veg

Stayed in July 2022

the swimming pool water was so dirty and discoloured that no one went in pool ! not even the monitor lizards that live in the drains. the elevator kept breaking down and required fixing. also there is a bar 20 meters away called full moon bar playing extra loud rock music until 12.30am every night. request a room with odd numbers so you on opposite side of hotel to this noise

rooms were spotlessly clean and a good size

Stayed in July 2022

Lift got stuck twice

close to beach

Stayed in June 2022

Location

Stayed in June 2022

Breakfast was poor, shower didn’t drain properly, staff gave no instructions on checkin, ie internet password, breakfast time and location, etc. and cleanliness was lacking.

exceptional view from room 505. very comfortable bed with excellent lighting configuration and the best internet connection experienced in Thailand

Stayed in June 2022

The WiFi was not working for two days during our stay. Some days the room was not cleaned and we had to ask reception for new towels. The facilities aren't great and the breakfast is very poor.

Very clean and comfortable hotel. The reception staff were friendly and helpful. Very good location, only a 5 minute walk from the beach.

Stayed in June 2022

Because of covid there were lots of things not working properly or maintained like the pool, pool area, sunbeds & restaurant, which was a shame as everything else was really good. The pool, pool area and sun-beds let it down. If this area was maintained this would have made the hotel an excellent place to stay overall.

The rooms were fantastic and had all that you needed. If not the staff got it when you asked. The bed was so comfortable. The walk from the room to the back of the hotel and straight onto the beach was fantastic! The staff were always welcoming and very helpful.

Stayed in January 2022

Location is perfect! Nice balcony

Stayed in December 2021

The morning lady receptionist wasn’t helpful and welcoming

Great Location

Stayed in May 2024

Nothing

Stayed in May 2024

N/a

All Staff members are very helpful and friendly, always smiling and cheerful with great customer service. Amazing location with everything you could need close by, have tried multiple different rooms in this hotel and all have been some of the best i've stayed in for the price. Only booked for 3 days initially but have stopped here an extra 2 times due to my brilliant experience.

Stayed in May 2024

Nothing

Beautiful view from the room, Nice location, convenience store just in front of the hotel. The staff are super friendly and helpful. Looking forward to being back again next time.

Stayed in May 2024

Very rude staff

Location

Stayed in May 2024

Loud Music until early in morning when I needed to sleep

Close to main road and beach

Stayed in April 2024

𝚃𝚑𝚎 𝚊𝚒𝚛𝚌𝚘𝚗𝚍𝚒𝚝𝚒𝚘𝚗𝚒𝚗𝚐 𝚠𝚊𝚜 𝚗𝚘𝚝 𝚌𝚘𝚖𝚙𝚎𝚗𝚜𝚊𝚝𝚒𝚗𝚐 𝚘𝚞𝚝𝚜𝚒𝚍𝚎 𝚝𝚎𝚖𝚙𝚎𝚛𝚊𝚝𝚞𝚛𝚎

𝚂𝚎𝚛𝚟𝚒𝚌𝚎𝚜. 𝙴𝚟𝚎𝚛𝚢𝚝𝚑𝚒𝚗𝚐 𝚒𝚜 𝚖𝚊𝚍𝚎 𝚊𝚟𝚊𝚒𝚕𝚊𝚋𝚕𝚎

Stayed in April 2024

It is too old and dirty, it is not even close to how it looks like in pictures.. Swimming pool is very dirty - and there is no beach at all, it is under construction. People book this place because of facilities but they should provide real information. Besides, it is way too expensive compared to other hotels you can easily book a 4 or 5 star hotel at that price. Hotel staff asks for extra 3% commission if you pay with credit card and asks for cash, only after I informed booking about this they did not request commission. I specifically asked for a room with balcony with a good view, but the room we got had water tank view. I do not recommend this hotel at all.

Its location

Stayed in April 2024

Nothing we didn't like

Super helpful staff! We visited Railay in between stays and they let us store our suitcases free of charge until we returned. Laundry service was spot on a great value for money. Great location

Stayed in March 2024

I didn’t have any major complaints,they didn’t refill the shower gel daily and soap bottles.there were some damage to the furniture and toilet seat but they didn’t blame me.I brought my own anti bacterial wipes and cleaned all touch points myself.

The location was very good,the good restaurants were only a short walking distance away,the boat taxi service to railey beach was close,about 50m away.my only major complaint was their was no English speaking channels on the tv,you get what you pay for.

Stayed in April 2024

The photos not matching the room + our balcony view being covered by water tanks and not being informed. There were also renovations happening all over the hotel and cardboard on the floor. The pool was pretty average and had pool tiles coming off everywhere. Also like a daycare in the lobby lol

Location

Stayed in March 2024

A very clean and well appointed hotel, excellent location and very nice shower facilities. The night reception guy was also very helpful. An excellent place to stay if you enjoy Thailands bustling nightlife .

Stayed in March 2024

To start with the lady at the reception is extraordinary rude never seen this In our trip all around Thailand, dirty rooms and the loud music that shakes everything till 3 in the morning was absolutely not fun . The only delight was the lady who manages the taxis calls at the door big heart.

Absolutely a mistake that could ruin ur holiday

Stayed in February 2024