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Reviews of Cocoon APK Resort & Spa 4 stars

198 Pa Tong, Kathu District, Phuket 83150, 83150 Patong Beach, Thailand

#390 of 413 hotels in Patong Beach

Guests' Choice

Review score

Based on 144 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.1

  • Location

    7.7

  • Facilities

    5.7

  • Staff

    6.8

  • Value for money

    6.3

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 31 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    good enough depends on your payment , location is very 😊

    Stayed in March 2024

  • Reviewed: 14 March 2024

    5.0
    fair comparing how much we paid.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    bathroom outdated. extra charge for extra towel for the room. couldnt provide towel for the swimmingpool. upstairs swimming pool was slightly dirty.

    roof top bar had a good atmosphere cheap price. had a safe, aircon and smart tv in the room.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    7.0
    Great value
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    Dated, needs some repairs

    Area

    Stayed in February 2024

  • Reviewed: 29 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool was in another building

    Bathroom fittings were broken

    Stayed in February 2024

  • Reviewed: 24 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    40/100

    no bfast.. location is good

    Stayed in January 2024

  • Reviewed: 10 January 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Construction. Unorganized staff. Cleaning leaves alot to be desired.

    Location is good

    Stayed in January 2024

  • Reviewed: 20 December 2023

    7.0
    Great location. Hotel rooms are old and require maintenance and upgrades
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 8 nights
    • Submitted via mobile

    The property was old and required maintenance and upgrades

    The location

    Stayed in December 2023

  • Reviewed: 11 December 2023

    5.0
    My ear drums didn't like it
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    1. The superior rooms / king rooms and the suites are all facing the main road . The noise at night is so loud from passing vehicles or anything else happening in the road. It's hard to fall asleep 2. Despite the renovation, the towels were a bit dirty and the bathroom lacks shower curtains .. So be prepared for a soggy wet bathroom 3. Most of the staff are new and cannot communicate well. Sing language and a bit of luck works .

    Great .central location. Rooms are new and renovated. WiFi is great. Localized to each room. Works great . Staff do what they can .

    Stayed in December 2023

  • Reviewed: 22 November 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was cold Building works happening when we got there and had not been informed of this

    The room was so big and spacious The bed was huge and so comfortable Good location (not too busy but close enough to the areas you want to go) Good value for money

    Stayed in November 2023

  • Reviewed: 8 November 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There was a lot of work going on in the hotel so was very noisy and area around the pool is not quite finished.

    The hotel was good value for money and I enjoyed my stay.

    Stayed in November 2023

  • Reviewed: 4 November 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff is not friendly and needs more cleaning

    The internet

    Stayed in November 2023

  • Reviewed: 21 August 2023

    7.0
    short stay with friend but was raining most days
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 3 nights

    Bed start to give way in the room that I changed to (spring coming out on one side). The first room was better but the light switch having issue and the aircond not easy to control the temperature. I think need to slowly check and touch up room by room as the lower rooms are heavily used.

    My normal location on 3rd road so I can go any of the 4 directions.

    Stayed in August 2023

  • Reviewed: 4 July 2023

    4.0
    Ok for a budget hotel but well past its prime
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights

    The hotel is named incorrectly, it is not a cocoon!! This resulted in initially going to the incorrect hotel(one called The Cocoon Phuket) and then great difficulty in finding the correct hotel. The address from the email was incorrect and it is not on Google until you take out Cocoon and just have APK. When we first went to our room I noticed the aircon wasn't working so we immediately had to change rooms. We were moved to another nearby room, but during the night the aircon there stopped working, so at 7am I had to return to reception and request a room with working aircon. They staff gave us a new room(with an upgrade) but the wifi didn't work there and when I asked about this they just said it does not reach every room of the hotel properly. The room was on the corner with a small balcony but could really use some soundproofing/double glazing as it overlooks a busy street.

    The staff were very friendly and the check in/out process was fast and efficient. It was a good sized room for the price.

    Stayed in June 2023

  • Reviewed: 24 May 2024

    10
    Very good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent

    Stayed in April 2024

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Expensive

    Good food halal restaurant 😋

    Stayed in May 2024

  • Reviewed: 1 May 2024

    1.0
    Absolutely waste a time
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing to like staffs terribl hotels it's horrible not very clean not very hygienist

    Nothing to like, nothing like the pictures they put up, room smell of dam an aircon's not working properly not very clean at all

    Stayed in May 2024

  • Reviewed: 25 April 2024

    1.0
    bad
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    offer different room as picture shown

    nothing

    Stayed in April 2024

  • Reviewed: 25 April 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Great location Nice pool Great staff

    Stayed in April 2024

  • Reviewed: 24 April 2024

    3.0
    It was not what I expected as compared to my previous stay.
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Balcony not clean, I had requested for a specific building I wanted to stay at but wasn't allocated a room in that building. I had a heavy bag and I had to lift my 24 kg bag up and down 2 set of steep steps on check in and check out with no assistance from the staff. The neighbour left all her trash outside her door and was so unpleasant to see it as I walked to my room next to them. Big Black garbage bags dumped outside level 4 lift.

    The checking was quick. The room was ok but not good for the price I paid.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    3.0
    I HAD NO RUNNING WATER IN THE ENTIRE ROOM.
    • Leisure trip
    • Group
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    I had no running water. None. Not even in the sink. I Let them know.. no water. I had. No. Water.

    It was pretty and the location wasn’t bad.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    2.0
    Bad service
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    There was not service, my window was broken I informed them several time, but they didn’t care. And my all equipment became wet because the AC was dropping. And they did not fixed while I informed them

    The location is fine, and there is a good restaurant in the first floor of the hotel

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Great place and good price i would stay again
    • Leisure trip
    • Couple
    • One-Bedroom Suite
    • Stayed 10 nights
    • Submitted via mobile

    I thought i paid for breakfast as well but i didnt and couldnt find it in the booking after i paid

    Great place good food in hotel good location and near bangla rd

    Stayed in April 2024

  • Reviewed: 1 April 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The reception name Aisha she give me key room for a guest who is with his family. And she was rude when I explained to her that’s it’s ur fault. I don’t recommend to stay in this place

    They provide me a room that already someone stay on it with his family.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    10
    every trip i like to stay cocoon
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    nono

    reception service very good specially miss phoo very nice hospitalility swimming pool area awsome food delicious in FIRE N GRILL specialy steak and chops

    Stayed in March 2024

Showing 1 – 25

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