Reviews of Cocoon APK Resort & Spa 4 stars
198 Pa Tong, Kathu District, Phuket 83150, 83150 Patong Beach, Thailand
#391 of 410 hotels in Patong Beach
Guests' ChoiceReview score
Based on 138 hotel reviews
5.4Score breakdown
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Cleanliness
5.9
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Comfort
6.0
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Location
7.7
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Facilities
5.7
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Staff
6.7
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Value for money
6.3
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Free WiFi
6.1
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Reviewed: 14 March 2024
Klaudia
United Kingdom3 reviews1 helpful vote5.0“fair comparing how much we paid.”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
bathroom outdated. extra charge for extra towel for the room. couldnt provide towel for the swimmingpool. upstairs swimming pool was slightly dirty.
roof top bar had a good atmosphere cheap price. had a safe, aircon and smart tv in the room.
Stayed in March 2024
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Reviewed: 24 January 2024
Alif
Malaysia15 reviews2 helpful votes5.0Passable- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
40/100
no bfast.. location is good
Stayed in January 2024
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Reviewed: 10 January 2024
Steve
Canada15 reviews5 helpful votes5.0Passable- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 6 nights
- • Submitted via mobile
Construction. Unorganized staff. Cleaning leaves alot to be desired.
Location is good
Stayed in January 2024
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Reviewed: 11 December 2023
Nag
Singapore8 reviews3 helpful votes5.0“My ear drums didn't like it”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
1. The superior rooms / king rooms and the suites are all facing the main road . The noise at night is so loud from passing vehicles or anything else happening in the road. It's hard to fall asleep 2. Despite the renovation, the towels were a bit dirty and the bathroom lacks shower curtains .. So be prepared for a soggy wet bathroom 3. Most of the staff are new and cannot communicate well. Sing language and a bit of luck works .
Great .central location. Rooms are new and renovated. WiFi is great. Localized to each room. Works great . Staff do what they can .
Stayed in December 2023
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Reviewed: 4 November 2023
Estefanía
Peru14 reviews1 helpful vote5.0Passable- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 4 nights
- • Submitted via mobile
The staff is not friendly and needs more cleaning
The internet
Stayed in November 2023
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Reviewed: 4 July 2023
Tim
Australia10 reviews11 helpful votes4.0“Ok for a budget hotel but well past its prime”- • Business trip
- • Solo traveller
- • Superior Double Room
- • Stayed 2 nights
The hotel is named incorrectly, it is not a cocoon!! This resulted in initially going to the incorrect hotel(one called The Cocoon Phuket) and then great difficulty in finding the correct hotel. The address from the email was incorrect and it is not on Google until you take out Cocoon and just have APK. When we first went to our room I noticed the aircon wasn't working so we immediately had to change rooms. We were moved to another nearby room, but during the night the aircon there stopped working, so at 7am I had to return to reception and request a room with working aircon. They staff gave us a new room(with an upgrade) but the wifi didn't work there and when I asked about this they just said it does not reach every room of the hotel properly. The room was on the corner with a small balcony but could really use some soundproofing/double glazing as it overlooks a busy street.
The staff were very friendly and the check in/out process was fast and efficient. It was a good sized room for the price.
Stayed in June 2023
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Reviewed: 21 May 2024
Sophie
Australia5 reviews10“Lovely staff, lovely atmosphere and lovely vibes”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Very good staff very receptive
Stayed in May 2024
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Reviewed: 8 May 2024
Aziz
Thailand1 review8.0Very good- • Family with young children
- • One-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Expensive
Good food halal restaurant 😋
Stayed in May 2024
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Reviewed: 1 May 2024
Lay
Thailand4 reviews1.0“Absolutely waste a time”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 7 nights
- • Submitted via mobile
Nothing to like staffs terribl hotels it's horrible not very clean not very hygienist
Nothing to like, nothing like the pictures they put up, room smell of dam an aircon's not working properly not very clean at all
Stayed in May 2024
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Reviewed: 25 April 2024
Nelson
Chile8 reviews3 helpful votes1.0“bad”- • Leisure trip
- • Group
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
offer different room as picture shown
nothing
Stayed in April 2024
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Reviewed: 25 April 2024
David
Thailand1 review9.0Superb- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Great location Nice pool Great staff
Stayed in April 2024
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Reviewed: 24 April 2024
John
Australia3 reviews1 helpful vote3.0“It was not what I expected as compared to my previous stay.”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
Balcony not clean, I had requested for a specific building I wanted to stay at but wasn't allocated a room in that building. I had a heavy bag and I had to lift my 24 kg bag up and down 2 set of steep steps on check in and check out with no assistance from the staff. The neighbour left all her trash outside her door and was so unpleasant to see it as I walked to my room next to them. Big Black garbage bags dumped outside level 4 lift.
The checking was quick. The room was ok but not good for the price I paid.
Stayed in April 2024
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Reviewed: 18 April 2024
Danielle
United States2 reviews3.0“I HAD NO RUNNING WATER IN THE ENTIRE ROOM.”- • Leisure trip
- • Group
- • Family Suite
- • Stayed 1 night
- • Submitted via mobile
I had no running water. None. Not even in the sink. I Let them know.. no water. I had. No. Water.
It was pretty and the location wasn’t bad.
Stayed in April 2024
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Reviewed: 18 April 2024
Mazhar
Iraq2 reviews1 helpful vote2.0“Bad service”- • Leisure trip
- • People with friends
- • Superior Double Room
- • Stayed 5 nights
- • Submitted via mobile
There was not service, my window was broken I informed them several time, but they didn’t care. And my all equipment became wet because the AC was dropping. And they did not fixed while I informed them
The location is fine, and there is a good restaurant in the first floor of the hotel
Stayed in April 2024
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Reviewed: 8 April 2024
Brett
New Zealand3 reviews8.0“Great place and good price i would stay again”- • Leisure trip
- • Couple
- • One-Bedroom Suite
- • Stayed 10 nights
- • Submitted via mobile
I thought i paid for breakfast as well but i didnt and couldnt find it in the booking after i paid
Great place good food in hotel good location and near bangla rd
Stayed in April 2024
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Reviewed: 1 April 2024
Metab
Saudi Arabia1 review1.0Very poor- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted via mobile
The reception name Aisha she give me key room for a guest who is with his family. And she was rude when I explained to her that’s it’s ur fault. I don’t recommend to stay in this place
They provide me a room that already someone stay on it with his family.
Stayed in March 2024
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Reviewed: 31 March 2024
Amirhossein
Iran3 reviews7.0Good- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
good enough depends on your payment , location is very 😊
Stayed in March 2024
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Reviewed: 24 March 2024
Kashif
Pakistan23 reviews3 helpful votes10“every trip i like to stay cocoon”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
nono
reception service very good specially miss phoo very nice hospitalility swimming pool area awsome food delicious in FIRE N GRILL specialy steak and chops
Stayed in March 2024
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Reviewed: 24 March 2024
Maria
Thailand2 reviews1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Family Suite
- • Stayed 1 night
- • Submitted via mobile
I like the view from my room I got bight floor so I can see the street and swimming on the roof top is really nice they have a bar as well and the rooms are comfy and the staff are really nice they are really helpful I will stay again for sure
Stayed in March 2024
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Reviewed: 23 March 2024
Phoo
Thailand1 review9.0“Great stay at Cocoon APK”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Firstly I like hotel staffs, they are polite and have good mind service . very nice swim pool and bar, I stayed in Superior and love that room. breakfast was nice. Thank you.
Stayed in March 2024
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Reviewed: 23 March 2024
Natasha
Thailand1 review8.0“It was comfortable 😊”- • Leisure trip
- • Group
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
I like everything from there.
Hotel building and lobby is really good . Service of staffs are very satisfied thanks Hotel Cocon.
Stayed in March 2024
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Reviewed: 22 March 2024
Panchalika
Thailand1 review9.0“Good service staff. If anything is damaged, staff will quickly fix it. There is a restaurant inside the hotel which is v”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 1 night
- • Submitted via mobile
-
Near entertainment venues Not far from the sea.
Stayed in March 2024
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Reviewed: 21 March 2024
Oanthira
Thailand1 review9.0“Happy stay”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Really like the hotel near the beach and tourist attractions. Good service staff, good rooms, inexpensive price
Stayed in March 2024
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Reviewed: 20 March 2024
Bow
Thailand2 reviews1 helpful vote10“Very nice”- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Location very good near by beach shoping mall alot shop hotel very nice all staff nicely
Stayed in March 2024
