Internet service was weak at times. Rented bikes and they were in ok condition.

I loved my sea view room. I liked the swimming pools. I liked the breakfast buffet.

Stayed in April 2024

Excellent staff throughout. Beachfront was absolutely beautiful, and so peaceful. Cheap cycle rental just 20 yards from front gate. Sounds of birds in the morning.

Stayed in February 2024

Would be nice to have a better bar or chillout area

It’s clean and welcoming and the staff are very friendly

Stayed in January 2024

Nothing

Very convenient and wonderful facilities

Stayed in January 2024

No beach close and no restaurants or shops close.

Hotel is good, just an unfortunate location. No beach close to walk to and no shops and restaurants close to walk to.

Stayed in January 2024

A little bit outside the attractions

The great pools. The size of the room.

Stayed in December 2023

Location, size of the room, environment , cleanliness, staff

Due to little number of guest, breakfast has only set American breakfast, no buffet, it is understandable, but pity.

Stayed in November 2023

No, it was a good hotel and resort.

It had what we were looking for. Pool, beach, gym and sights to see within a reasonable distance.

Stayed in July 2023

I felt the room was a bit empty,could have a nice decor to have a lively atmosphere. The breakfast not much choice and blend of taste.

The hotel was great good location, friendly staff.

Stayed in July 2023

There was nothing to dislike.

Beautiful resort and friendly staff amazing breakfast and restaurants in the resort. Pool access room was perfect. Pool bar. Beautiful pools and stunning beach. Stayed 19 nights and had an amazing time. The resort is grand. Thank you

Stayed in May 2023

No restaurant around

sea view

Stayed in April 2023

None.

Value for money. The bed is comfortable and the food is very good. The location is also very accessible and we can walk to the beach easily.

Stayed in April 2023

No direct access to the pool - too many stairs

excellent service and the staff were amazingly helpful

Stayed in March 2023

some of the staff seemed a little less than helpful

it is clean and well presented

Stayed in February 2023

bit too big, took a while to get to the pool (seriously) unfriendly reception.

huge comfortable rooms, nice bed awesome view

Stayed in November 2022

Wifi is bad

Stayed in October 2022

None

Everything! Our sincere gratitude to the manager and all staff who accommodated our requests, especially the reservation we made with Celestino. Thank you All for your most accommodating and kind service.

Stayed in October 2022

The reception wanted us to come back and pay again versus just paying for everything at one time. Everytime we check into there is a problem with the reception. It is as if they're not operating from written standard procedures. We stay at this resort often and everytime there is a problem with reception. The rest of the resort is top notch and you won't find better in the area. Finally, we booked and paid. Then I requested a late checkout. The manager said "we will allow the late checkout but if somebody checks into the resort, we may ask you to move out of your rooms". My response, "why would you ask us to rush to move out, when you have a low occupation rate now? This is not the way to do your customers. If you're going to allow late checkout then allow late checkout. If not, just tell the customer you cannot allow late checkouts." Then reception called late the day for before checkout and said we were allowed late checkout. Seems it is hard for hotels and resorts to train and maintain quality reception staff.

If you're looking for the Cha am Beach five star experience then the Grand Pacific Sovereign Resort & Spa is the place to reside. The Italian restaurant is superb. The waitresses, chefs, and hostess are true professionals. If you're looking for food cooked to profection or a place for a romantic setting, Go To Celestino Italian Restaurant.

Stayed in October 2022

The fitness center is outdated. They have STARTRAC equipment but it is not anything to bragg about.

The entire resort is superb.

Stayed in October 2022

Amazing swimming pools. Large rooms Great view/ access to the beach

Stayed in August 2022

We like everything of this property.

THE SWIMMING POOLS! Cleanliness, staff hospitality, indoor car park, room size, key card security system.

Stayed in June 2022

WiFi was a bit hit and miss in our room.

The location of the hotel. The staff very helpful. The room was very comfortable. Fantastic view from the balcony

Stayed in May 2022

- few parking at 8.00pm - no staff at the parking 8.00pm - the way to ground parking is quite risk for accident.

-nice sea view -Grand (as the name) -comfortable -nice front staff (check-in) -3 swimming pools - safe at front area sea side with security men

Stayed in June 2022

You gave it 5 stars .... this is not a 5 star hotel.

The staff was very helpful. The hotel very big and comfortable.

Stayed in May 2022