Everything was good. Prices are steep but it is what it is.

This property is massive. Its cater mostly for families with small children. Arriving at the hotel I felt like I was going to the airport and departing on a plane. I have never seen a check-in for a hotel this busy. The feeling I got was departing on a plane. The property is ran like an amusement park, something similar to Disneyland. It is very, very, well coordinated and organized. I work as a F&B Manager in a 5 Star hotel in Bangkok and I was thoroughly impressed on the scale of this operation. The staff are all very well trained and so polite. This was the biggest bonus. Everyone smiling and doing their job. I applaud the management team on this. For a property of this scale, they have done an extremely great job. The breakfast was great, massive choices of food. Good coffee. Good Breads and lots and lots of selections. My sons loved the breakfast the most, after the water park. This place is like heaven for young children and families. The rooms have a 55inch TV with lots of channels for entertainment. Our room were super clean and almost new. All the rooms have an amazing view of the ocean. Probably the best I have ever stayed at. This was one of the best hotels I haved stay in. Its not cheap, but it's worth the experience.

Stayed in April 2024

overall is good

Stayed in April 2024

Can get a bit busy at certain times

Clean friendly good facilities nice water park

Stayed in April 2024

Nothing

Everything was great hotel very clean great for family and kid's

Stayed in April 2024

The breakfast was crowded and could feel stressful at times but the food was good The rooftop was disappointing in feel and layout vs grand centre point above terminal 21 which has a wow factor. Shame that it couldn’t be improved as the rest of the hotel is spectacular. I didn’t feel like going to this rooftop

Waterpark, rooms with the glass bathroom, the breakfast all amazing

Stayed in March 2024

Nothing

Everything

Stayed in April 2024

Breakfast was chaos.

Great rooftop pool and gym.

Stayed in April 2024

It was kiddy park

Location was good.

Stayed in April 2024

Good facilities

Stayed in March 2024

Our plates from lunch room service were not removed.

Stayed in April 2024

A bit pricey. No quite suitable for family with kid under 3 yrs old.

- Well organized, despite ton of guests, the check in process taking shorter time than other hotels. - Enormous swimming pools - Perfect for family with big kid - Room is clean and bed is comfy

Stayed in February 2024

Nothing

sea ​​view

Stayed in April 2024

No I loved everything.

Everything!!! So many things you can do for kids and adults. The facilities are top notch and I enjoyed my stayed very much.

Stayed in April 2024

I didn't like the policy of blocking my card for the full payment prior to arriving. The hotel staff then proceeded to charge me the full amount again on arrival, and the amount previously blocked on my card was kept by the hotel's bank. This was done without my prior permission, and the hotel's bank are holding on to my money for at least another seven days, for no good reason apart from them gaining interest with my money and without my consent. I will not be booking again after being clearly duped into a bank based scam of using customer's money purely to make interest for themselves. This is a disgusting breach of trust and, if not illegal, certainly underhanded and unethical practice.

Great rooms and good breakfast, also friendly staff.

Stayed in April 2024

Many facilities, lots of selections from breakfast, worth the price.

Stayed in April 2024

There was nothing to dislike.

The facilities, the room, good view, good service.

Stayed in April 2024

nothing. the hotel was just perfect. The kids absolutely loved it.

The hotel is the best kids friendly hotel. The space theme hotel is superb. So much activities to do for the kids. The waterpark is amazing and even better than in pictures, very clean with a lot of lifeguards. Despite the hotel is very full over the easter break, we always manage to find sunbeds. We were so amazed how clean they managed to keep the hotel, when there are so many hotel guests walking back and forth from the waterpark, they still manage to keep all the lifts, hotel lobbies and corridors dry. You see people cleaning everywhere. The staff are very attentive, quick and responsive service. The hotel facilities are just superb, and Terminal 21 shopping centre is a few minutes walk from hotel. Perfect place to stay will kids. Also love the adults pool on 31 floor, great view and quiet, away from the kids when you need some quiet time.

Stayed in April 2024

I have go to Hotel water park 3p.m, but some of their equipment is not working, so we are not playing well.

Hotel room so clean, good service and good for hotel equipment. The location is nearly Terminal 21, it's so close to beach, walk around 8-10mins. Hotel provide 3 tokens to each person for changing foods or toys. Everything is So Great👍🏻

Stayed in March 2024

Extremely beautiful and ideal for family with kids.

Stayed in March 2024

Too many kids but understand why as it has a water park.

Staff, Structure, layout, facilities, location

Stayed in March 2024

Everything was superb

Amazing property, definitely recommend this for a stay

Stayed in March 2024

Very nice hotel. Comfortable

Stayed in March 2024

the smell form teh near by river

Stayed in February 2024

The water park area are super crowded.

I love how comfortable the bed is and the location is great, right next to the mall.

Stayed in March 2024