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Reviews of Heaven Apartments

29/98 Soi Prasertsub 1 Ratchapathanuson Road, 83150 Patong Beach, Thailand

#27 of 140 Holiday rentals in Patong Beach

Guests' Choice

Review score

Based on 47 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.4

  • Location

    8.2

  • Facilities

    8.4

  • Staff

    9.1

  • Value for money

    9.0

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 28 December 2023

    8.0
    Very good place for stay. Cost effective and good for couples. Pristine room condition and good location
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    No elevator! Will be a nightmare for people living in floors 3 and beyond especially if you have heavy luggage with you

    Room is sufficiently big for couples. Amenities like locker, cupboard, table and chair, queen sized bed, free WiFi are present

    Stayed in December 2023

  • Reviewed: 7 November 2023

    8.0
    Very good
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    4th floor room I ended up with.. Maybe ask for lower floor if your not into climbing stairs.. No elevator..

    Helpful staff Scooter Rental Check in is across the soi another hotel Good value for money

    Stayed in November 2023

  • Reviewed: 7 June 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 4 nights
    • Submitted via mobile

    Bathroom might have detter ventilation as there was a weirs smell

    Localisation, room was cleaner every 2 days (too often for me but better than not) stuff good and I didnt feel like atm for them.

    Stayed in June 2023

  • Reviewed: 26 March 2023

    8.0
    Heaven apartments Patong.
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 9 nights
    • Submitted via mobile

    Nothing.

    Spacious apartments with 24hr reception just across the way. Staff were always very friendly and helpful. Location was perfect as it's only 10 minutes walk from the beach/shops yet very quiet at night. 24hr 7eleven is at the top of the street and is very handy. Trips can be booked at reception which are very reasonable and scooter hire is also available at the hotel. Would 100% recommend it ,very good value for money.

    Stayed in March 2023

  • Reviewed: 1 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    location was slightly far out from the busier streets for our liking

    spacious room, bed comfortable, clean facilities and had a big balcony

    Stayed in February 2023

  • Reviewed: 24 February 2023

    7.0
    OK Stay
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 5 nights
    • Submitted via mobile

    Foul smell from toilet water tank and shower pipe. It was so bad that I had to open the front door and balcony door to air out the room. But by doing so, I was letting mosquitoes in! A/C was leaking water on my last day.

    Nice and friendly hotel staff across the street. Pretty central location. Lots of eateries around.

    Stayed in February 2023

  • Reviewed: 10 February 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    Perception of an apartment and a hotel room is different here. Advised as apartment but nothing more than a bigger size hotel room

    Mr Nook was awesome

    Stayed in February 2023

  • Reviewed: 1 February 2023

    8.0
    Nice hotel
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 2 nights

    The balcony was not very useful. The fridge was not working very well. Lots of mosquitoes. Noisy sometimes at night because of people speaking on the staircase and the lack of sound insulation.

    Not very close to the beach but a comfortable room, with a nice staff. The room was indeed quite large.

    Stayed in December 2022

  • Reviewed: 11 January 2023

    8.0
    Beautifully decorated, spacious rooms in a quiet location.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 5 nights
    • Submitted via mobile

    The bed and pillows were too soft.

    A great hotel with a very quiet location even though Patong beach is just a short distance away. Beautiful, spacious rooms with a balcony. A rooftop swimming pool. There is also a 7-eleven, laundry service and massage just next door.

    Stayed in January 2023

  • Reviewed: 22 April 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Front door to staircase is never locked WiFi was slow

    Quiet location but still in walking distance to central Patong Clean and well kept room Comfy bed

    Stayed in April 2022

  • Reviewed: 10 April 2022

    9.0
    Very comfortable stay
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 12 nights
    • Submitted via mobile

    Well appointed comfortable apartments Friendly staff. Free wifi. 7-11 around the corner. 10 minute walk too Bangala Rd and the beach

    Stayed in April 2022

  • Reviewed: 18 March 2024

    5.0
    Was okay for the price.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    No Elevator was really Bad and terrible. Bathroom were some Bugs. Lot of mosquitos in bedroom. Location is for married couple Not best choice

    Its cheap. Breakfast was okay. For one Person ok.

    Stayed in March 2024

  • Reviewed: 18 February 2024

    1.0
    Left 3 days early, bad location. Rude
    • Leisure trip
    • People with friends
    • King Studio
    • Stayed 7 nights
    • Submitted via mobile

    Customer service was terrible. No help carrying our bags up 4 flights of stairs. Aircon didn’t work. Toilet smelt! Balcony view was so what they showed. We left our stay early.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    10
    Great option for a solo traveller
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Very comfortable room and the staff were all so helpful.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    Very clean and stunning room very good value and location

    Stayed in February 2024

  • Reviewed: 30 November 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 4 nights
    • Submitted via mobile

    Only two little shampoo and soap for four days and water no all day , only one day tes and next not.

    The room confortable and clean, its quiet

    Stayed in November 2023

  • Reviewed: 15 November 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Dont clean rhe room all days

    Its quiet and clean

    Stayed in November 2023

  • Reviewed: 15 August 2023

    10
    Great affordable stay
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Clean and modern, comfy bed and helpful staff. Cannot understand how it is as cheap as it is

    Stayed in July 2023

  • Reviewed: 27 January 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Its a little more far from the action but it is very quiet to stay, I come back this weekend.

    Normally I don't like to write reviews but I have to. I saw the review of those travel bloggers please don't belive them. It is clean new and cheap and there is no bad smell and the personal is very friendly.

    Stayed in January 2023

  • Reviewed: 12 January 2023

    1.0
    Do NOT stay there. The most awful hotel we stayed at during our trip in Thailand.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 2 nights

    As travel bloggers, we spent a long time in Thailand. This was the worst hotel of our trip. Originally booked 2 nights, but stayed 1 night only due to deplorable conditions and poor treatment by the owner’s family/staff. 1. Our room had a putrid smell to it. After notifying them, the hotel gave us a scented spray but it didn’t help much. We assume the hotel already knew about this smell issue, because there were 6+ deodorizers placed around the room when we got there. We've had sewer smell in other hotels in Thailand before, but usually confined to the bathroom, and never to this extent. 2. One of our pillowcases was yellow and stained. We asked the hotel to replace it, which they did. They simply stated “Oh it must be an old one”, no apology. 3. There were little ants everywhere on the floor of our room, and they were climbing up the bedhead and in the bed. We were uncomfortable leaving our luggage open on the floor due to that reason. We decided to signal this issue to reception, and things escalated: the French young man (owner’s son?) at the reception that night offered no solution, and was extremely rude and dismissive of our concerns. He showed zero empathy and even insulted us, saying that this was one of the stupidest concerns he’s ever heard, and that it was normal and expected to have ants in Thailand. The owner (French man) soon joined us, and was equally rude and tried to gaslight us, saying that in Patong (the area in Phuket where the hotel is located) all hotels have similar issues and we wouldn’t be able to find better. This interaction left us in shock, as we’ve stayed in many hotels of similar cost throughout Thailand and have never experienced those issues at this scale, and such poor treatment by the hotel. It was already late so we had to stay the night, but we moved to another affordable hotel in Patong the next day (2 streets away) where we had a clean room without unpleasant smell and no ants, and - most importantly - the nicest staff.

    /

    Stayed in January 2023

  • Reviewed: 23 December 2022

    2.0
    Very poor
    • Business trip
    • Couple
    • King Studio
    • Stayed 5 nights
    • Submitted via mobile

    My apartment was 5th floor with no elevator or fire escape. Take it or leave it attitude from staff. Very narrow street. No privacy from people in adjacent hotel who could see right into my apartment from their balconies.

    Easy access to centre of Patong.

    Stayed in December 2022

  • Reviewed: 14 August 2022

    10
    Great stay
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    good breakfast, good value for money, location and wifi

    Stayed in August 2022

  • Reviewed: 25 June 2022

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in June 2022

  • Reviewed: 8 June 2022

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Very big room. Big balcony Perfect light in the room The staff is amazing and the manager was great Hotel is near 7 eleven and pharmacy A few minutes walk to the beach I recommend this hotel

    Stayed in June 2022

Showing 1 – 25

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