Nothing - everything was great.

Great hotel. Fabulous staff. The walk in lagoon/pool was sensational. The family had a wonderful time. Will be back.

Stayed in April 2024

N/A

Amazing staff, facilities, location and restaurants

Stayed in May 2024

A little bit of repairs missed in swimming pools

It’s better than was in previous stays They had extended the hotel More restaurant to choose And the service it’s a really 5 stars

Stayed in May 2024

everything was lovely, pool, room, breakfest, sea etc

Stayed in May 2024

Compared to the other Hotels we stayed in on this trip the drinks and food did cost more

Amazing hotel. The room was huge, clean, spacious. The bed was comfy. Slept great. The grounds are IMMACULATE Lots of pools to choose from, plenty of sun loungers Buffet breakfast was amazing so much choice. Plenty of activities available either for free or for a fee. We did the waterfall trek. The seafood beach bbq was delicious, so much choice All the staff were extremely friendly and welcoming

Stayed in May 2024

Very nice and highly recommended

Stayed in April 2024

We liked everything. The pools, the beach, the food!

An amazing resort with a private beach and exceptional breakfast and services, A really one of a kind experience which exceeded our expectations. Highly recommended.

Stayed in May 2024

The water in the pools was too warm.

The breakfast was amazing witha huge choice of food to start the day. Having a selection of different restaurants meant we didn't run out of choices during our stay. The food and service was of a very high standard and the staff were very friendly, helpful and polite.

Stayed in April 2024

Loved everything

Gorgeous perfect paradise, the pool rooms are great, love the pool and the beach

Stayed in April 2024

We liked everything

Everything!! The best hotel in khao lak.

Stayed in April 2024

We have to leave:(

We love everything about the JW Marriot! The resort layout, facilities, staff, the service, quality of the food from all the restaurants and the beach, the beach has beautiful fine sand and the water is clean and inviting. My wife and I return to this property because in simple terms they make an effort in everything they do!

Stayed in May 2024

Food and drinks are expensive

Everything!! Excellent location, just 10 min drive from a great local market with bars and restaurants. Amazing beach, great staff, very clean (rooms are being cleaned twice a day). We took the pool access room, highly recommend.

Stayed in April 2024

The hotel was great. Very beautiful and larg. The rooms were lard and welcoming. In one of the days, there was a lizard in our room (tipical to this location), but the stuff came in a few minutes and caught it.

Stayed in April 2024

It's huge, so there's a lot of walking from one place to another inside the resort with no AC, in 38-39c...

The breakfast, the pool, the room size, the pool view, everything really!

Stayed in April 2024

Amazing how this big resort is managed in such a perfect way.

Stayed in March 2024

The pool is the best, the beach is awesome, the restaurants are all super, the service is exceptional

This hotel heaven on earth.

Stayed in April 2024

Luxurious resort

Stayed in April 2024

Best in Khao Lak ; Breakfast is perfect 😍 . Food , Stuff , pool , Sea , Sunset .... 10/10

Stayed in April 2024

Breakfast was crazy busy with too many kids. Expensive to eat in hotel restaurants and therefore empty. Also no all inclusive or half board option

Breakfast was nice with great selection but ridiculously busy. We spent second week of our stay at Marriott Merlin beach and found Khoa Lak to be in a different league all round.

Stayed in April 2024

Extensive healthy choices

Stayed in March 2024

All was great!

We liked everything, but especially the amazing stuff! The hotel head chef was amazing, asking us every day how the food is and how it can be improved - or what is more of our taste... We would recommend - not because of the facilities but because of the people working in marriott taht made our vacation perfect! Thank you.

Stayed in April 2024

Everything was amazing, the hotel is wonderful with the most beautiful pool (3 km around the hotel) I’ve ever seen. Staff is extremely service minded and helpful.

Stayed in April 2024

Not sure all good for us

Superb Pool Very good selection for Breakfast and beautiful beach

Stayed in April 2024

This is not the fault of the resort, but just a piece of advice to travellers with children. It is advisable to wear full body coverage swimsuit especially for kids, in case it's the season where some jellyfish may come out - it is the open sea after all. A couple of times we felt a bit of a tiny sting that caused momentary discomfort - though we never actually saw a jellyfish - nothing serious, and went away on its own in a few minutes and as I said it happened rarely. However, it would be perfect if the resort could work with the local authorities to perhaps place some netting in the private beach sea area in front of the resort just for the further comfort and protection of the guests.

An absolutely amazing resort. Very well maintained and with wonderful service. The beach is lovely, the sea water is shallow and the temperature is lukewarm. Perfect for kids. The food at the resort is top notch .The breakfast spread is out of this world with choices for pretty much every single type of dietary needs. Highly recommended for families with children, as well as anyone who wants to rest and relax away from Phuket town (which is 1.5 hours away). The nearby Khao Lak town (10 minutes away) was more than enough. We will definitely return.

Stayed in March 2024