The breakfast set up is a bit chaotic and felt understaffed w staff struggling to cope with the numbers...v challenging at times to get basic things like coffee etc. Service at the pool bar was v slow and staff could be friendlier. Service levels generally felt lower than competitors like Hyatt.

the property is stunning - pristine beach, excellent reataurants, great facilities and the new resort suites were fantastic. Olive restaurant was the best Italian food we have had in Asua

Stayed in April 2024

Our 2 bed pool acess suite was a little plain & dark. Ceilings could be a few centimetres higher. The balcony was great, super private and the pool access was 100% worth it.

The staff were absolutely brilliant, I have not experienced as consistently excellent service from every single person at any hotel as we did at the JW Marriott Khao Lak Resort Suites. Breaksfast was superb every morning. Facilities are amazing, the pool and beach were just jaw droppingly beautiful. Dinner choices were very very good.

Stayed in April 2024

Food at beach bar was average.

It’s a stunning resort. Very large and quite full but it doesn’t feel crowded. So many options

Stayed in February 2024

There isn’t really anything you can walk to, apart from a few casual beach restaurants just outside the boundaries of the resort. The restaurants on the property didn’t feel worth the exorbitant pricing, in my opinion.

Everything was fantastic! Staff, breakfast, hotel design, proximity to beach, pools. It’s amazing for kids, but there are also lots of adult-only areas. The resort’s size and layout makes it feel like there aren’t so many people around, although of course that wasn’t the case.

Stayed in February 2024

Everything was fantastic

Awesome

Stayed in December 2023

What a beautiful resort. Loved the property and the kids loved that they could swim around the entire resort. Fun slide for the kids as well. Breakfast was superb. Beautiful beach and water sports were great. All in all we had a fantastic week! Our two bedroom suite was very big and well appointed. Easy to get tuk tuks to town at night if desired. The staff were extremely helpful at reception in particular.

Stayed in December 2023

lunch is just mockery. You can choose only 1 dish!That’s why FB is not recomended. We pay a lot of money just for nothing. I recomend you to choose BB or HB.

luxury hotel room, breakfast

Stayed in November 2023

It’s seems trivial when I loved the property and our stay so much, but the bed wasn’t the best…. I’ve had better at a premier inn ;)

The place is amazing, gorgeous setting, great gardens. Beautiful rooms. We had a two bed suite that was perfect for the six of us. Swim up room makes everything seem easier too. The breakfast never got boring, we were still finding new things on our last day. We opted for full board which I regret. Too much food! The staff are attentive and lovely. Everything you ask is responded to immediately and with real care. For example when I asked about nuts for my daughters allergies the head chef came out to speak to me personally. Everyone is just so professional and lovely. I’ll be thinking of meandering around that pool for many years to come. I hope we can come back soon!

Stayed in December 2023

Nothing at all!

The best family resort in Thai!

Stayed in November 2023

Nothing

Restaurants, pool area, sport facilities, beach

Stayed in November 2023

The restaurants were too expensive. I would have eaten there more often if they weren't so high.

Amazing swimming pools, good food (Breakfast buffet and restaurants). Friendly staff (always smiling and saying hello)(

Stayed in October 2023

Nothing

Facilities and Food

Stayed in September 2023

The compound is really big and it takes time to walk from the room toward the beach or the breakfast area. There aren’t many things to do around the hotel (like a market or a small village) and we needed a taxi nearly every day.

Very big room, clean and well maintained. Our room had great coffee machine and all accessories needed (like shaving kit and even mouth wash) The gardening is amazing, pools around and kids activities are superb. Including an amazing infinity pool The staff was super helpful and friendly, everything we needed we got in minutes.

Stayed in August 2023

We loved everything

Perfect hotel, beautiful common grounds, everything clean, beautiful swimming pools with slide, wave pool, great kids club, many restaurants with great food. Amazing professional friendly staff, always smiling, especially Aung and Ploy at the beach bar and Riley at the Olive restaurant, they were amazing. Also the concierge helped us to book tours, very professional. We stayed 7 nights and we were sad to leave. We will definitely come back.

Stayed in August 2023

À perfect holiday with the family. Superb suite, super resort with pools and spa, kids club, great restaurants, wonderful personnel! And for the best value for money (in august 2023)!

Stayed in August 2023

The only thing if you want to complain is the location, it is not close to local shops, you have to spend 300 THB & 15 mins each ride for going restaurants or massage.

It’s our 2nd stay in JW Marriot Khao Lak and we were here for 7 nights this time. We have booked a 2 bedroom suite and it is really nice. The room is new decorated just in 2022, so everything is new and space is large. We chose the room with pool access, we like the pool here and enjoyed our stay.

Stayed in August 2023

Nothing we love everything

Everything was fantastic we love it beach room staff restaurant everything 😍

Stayed in August 2023

There was nothing we didn’t like.

Loved everything about this resort! The grounds, the rooms, staff, food etc was excellent! Everyone takes great pride working for JW Marriott. It’s very noticeable ❤️

Stayed in July 2023

Would be better if there was some music playing at some of the pool areas. More gluten free food options

The multiple pools & variety of activities for kids

Stayed in July 2023

The room was great, very comfortable and large, with very much attention to detail. Service was excellent. Great facilities amazing pool. The hotel's various restaurants were all excellent. The breakfast was amazing, with lots of variety

Stayed in July 2023

Amazing place

Stayed in June 2023

It was a busy week with two weddings at the property! But no inconvenience as such!

One of the best property we stayed as a family on our trip!!

Stayed in June 2023

Breakfast closed to early and hotel restaurants where expensive.

Great room, clean hotel, lovely swimming pools. Lots to choose for breakfast.

Stayed in May 2023

Billing was a little complicated. Food portions were on the small side. Breakfast was packed up exactly at 11, even items that were just brought out.

The suite was spacious and comfortable. The pool with the slide was perfect for the kids, as was the game room. Staff were great especially with activities. We also enjoyed the more secluded pools where there was less noise.

Stayed in June 2023