7/10 Moo 2, Baan Khaolak, Thai Muang, Phang Nga, Khao Lak Beach, 82210 Khao Lak, Thailand
#102 of 118 hotels in Khao Lak
Guests' ChoiceBased on 169 hotel reviews
7.9Cleanliness
8.2
Comfort
8.1
Location
8.9
Facilities
8.1
Staff
8.4
Value for money
7.8
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 October 2023
Supasit
ThailandThis was my second time here. Good pool overlooking the beach, the beach right there is very peaceful, good breakfast buffet, lovely staff, and big comfy rooms and beds.
Stayed in October 2023
Reviewed: 18 October 2023
Suwannat
ThailandClean, comfortable room with good views. Staff was very polite and helpful. It was beyond my expectation.
Stayed in October 2023
Reviewed: 17 October 2023
Aunyapat
ThailandWe have been to Khaolak many times but this was our first time stay at Khaolak Emerald. The room was very big and Lagoon view surrounded by garden was so amazing. The staff is very nice and helpful. The breakfast is very good with lots of choices.
Stayed in October 2023
Reviewed: 16 October 2023
Chanawit
ThailandThe overall experience was great relaxation . The rooms were clean, very comfortable and big, and the staff was nice. The location is perfect, right on the beach and there are shops and restaurant that you can find it easy. The swimming pool was perfect, a good view
Stayed in October 2023
Reviewed: 14 October 2023
Luca
GermanyHad an amazing time at the Khaolak Emerald Beach Resort and Spa. The rooms were comfy, the food was delish, and the staff very nice and helpful. Highly recommend it!
Stayed in October 2023
Reviewed: 27 September 2023
Zhang
ChinaNice place, room was big. Breakfast is really good, beautiful beach directly at the resort.
Stayed in September 2023
Reviewed: 24 September 2023
Ingrid
ThailandGreat beachfront area, good swimming pools with Seaview. Definitely recommend.
Stayed in September 2023
Reviewed: 24 September 2023
Pawapan
ThailandAll was great, very relaxing place and nice staff.
Stayed in September 2023
Reviewed: 22 September 2023
Sofia
SwedenThe hotel is good and the room is quite large and clean. The nature inside the hotel with lagoon view was so amazing and also the pools are great.
Stayed in September 2023
Reviewed: 21 September 2023
Emma
GermanyThe location, service, and amenities were all outstanding. The staff is polite and very helpful. We had an amazing and sweet experience at this resort.
Stayed in September 2023
Reviewed: 21 September 2023
Siriwat
ThailandThe hotel was perfect, good clean, swimming pools great, staff friendly, lovely breakfast
Stayed in September 2023
Reviewed: 4 September 2023
Jiyeong
South KoreaEverything other than massage lady
Massage lady
Stayed in August 2023
Reviewed: 20 April 2023
Dianne
CanadaExcellent with great variety and lots of fresh and cultural options. Wonderful way to start the day.
Stayed in March 2023
Reviewed: 17 April 2023
Sandor
ThailandThe AC tool outside the room next to the window was quite noisy. I was complaining about it, and next morning the Maintenance staff fixed it. However, these ACs are quite old and should be replaced. Also, the water in the pool (with turtle fountains) was not so clean, due to high number of guests and kids using it daily, its water should be changed frequently every day. Hourly price for surfing in the pool is quite expensive.
This place is a really nice beachfront resort. The staff was extremely polite, kind and helpful with good English. I was not happy with the room on the ground floor, so they gave me a room on the 3rd floor with a nice balcony and view on the sea. Breakfast was just excellent with different variety of food, bakery, salad, sweets and drinks. The room is enough big and comfy with really comfy beds. Thank you so much krub!
Stayed in April 2023
Reviewed: 12 April 2023
Mike
ThailandA warning for those who don't like stairs, it's up to reception then down ( they have golf carts to take you to your room). Then breakfast is up again and no lifts.
Breakfast was good but for some reason no Bacon! good buffet otherwise.Great grounds and its on the beach. Good beachside restaurant to enjoy food or a drink and watch the sun go down. Although the hotel was full, the facilities never seemed overcrowded. Just 1 hour from Phuket airport and so much quieter and peaceful than the hassle in Phuket. Lots of small restaurants just outside the hotel .
Stayed in April 2023
Reviewed: 19 March 2023
Thierry
ThailandNo umbrella on the beach, nothing beside this
Beach and Breakfast
Stayed in March 2023
Reviewed: 5 February 2023
Clare
United Kingdomnothing
quiet location with beautiful beeches and great restaurants within walking distance. Amazing sunsets. plentiful buffet breakfast included.
Stayed in December 2022
Reviewed: 30 January 2023
רוני
IsraelDuring breakfast there were many people, many people crushed one on each other, there was no place to sit. We had to come very early to get a nice and quit breakfast.
The hotel is perfect for a quit vacation. In the hotel's street there are some restaurants, shops and pharmacies. They work until very late at night. The room was very nice, access to one of the pools. Breakfast was very good. We enjoyed the room and the facilities but not enough. That's a good reason to come back again soon!
Stayed in January 2023
Reviewed: 7 December 2022
Linda
United StatesWe loved our villa with our own private pool! The breakfast was incredible. We had to call the front desk a few times, and they were very quick to respond. Everyone was courteous and very professional.
Stayed in December 2022
Reviewed: 9 November 2022
Petejill
New ZealandPrivate pool cold, breakfast staff unfriendly. The property is in Khaolak Village, preferred Khaolak beach. The free shuttle service has not been resumed.
Breakfast very standard and not much variety, room comfortable. It is beach front and beach is great.
Stayed in October 2022
Reviewed: 24 December 2021
Alona
DenmarkLovely place, staff and location. A family with 3yo son.
Stayed in December 2021
Reviewed: 12 November 2021
Aleksandra
PolandWe rented pool Villa with sea view and true, from villa terrace there was great view on the sea. However hotel is not fully open yet and construction work is being done near villas. So we have view not only on the sea but also on construction of beach retaurant. It means from 8am to 8pm there were noises coming from there. Hotel manager adviced us to change room to main building, but what we wanted was sea view and private pool, so there was no option to change for something similar. At that time we decided to stay, as times are tough and we didnt want to make problem to hotel. On fourth day of our stay pool became green and stuff was trying to do something with it but with no major success. We decided to contact booking and leave hotel to find some other calm spot to finally rest a little bit.
Hotel is clean and has nice personel. Beach is perfect, sandy and clean. Also there are some restaurants near hotel, which are serving good food. Breakfast served at the hotel was fresh, tasty and there was pretty big choice.
Stayed in November 2021
Reviewed: 16 April 2024
Paul
GermanyThere are no comments available for this review
Stayed in April 2024
Reviewed: 16 April 2024
Paul
GermanyThere are no comments available for this review
Stayed in April 2024
Keszthely, Hungary
Luxeuil-les-Bains, France
Bogotá, Colombia
Premantura, Croatia
San Agustin, Spain
Buenos Aires, Argentina
Tivoli, Italy
Sintra, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content