The location is NOT great! The hotel is located in a "highway" hill, and you can't walk out of the hotel, which restricted me a lot. They do offer a shuttle into town/beach, but you still are restricted to the hours. The other option was always paying for a taxi. Not great.. and although i loved the facilities, I wouldn't stay there again.

The staff was always helpful and nice. Facilities were clean, and my housekeeper was amazing.

Stayed in April 2024

To Access rooms you have to walk quite a distance as they don't have elevators. The private pool behind suite could be cleaner. Even though rooms were cleaned daily the bathroom was not washed regularly, we stayed for 9 nights and towards the end the bathroom gave out a bad smell, and was cleaned only after i asked them to. Breakfast spread could improve, became very monotonous after the first few days.

Overall experience was great, the staff was good and accommodating, and was very helpful throughout our stay, the rooms were spacious and comfortable..

Stayed in April 2024

The moldy smell in the room, it was very powerful every time you entered.

Breakfast was very tasty, staff very friendly and helpful, clean room and facilities

Stayed in May 2024

too much mosquito in the room, we keep the pool access door close all the way. Suggest hotel provide a electric mosquito killer inside the room.

we book 2 night stay of the pool suites room. everything is good, especially pool access from room.

Stayed in April 2024

They should be more concerned about water 💧 supply

Breakfast, Location, Comfort, and Cleanliness

Stayed in April 2024

Although not in there control, you can't really walk into town. But they make up for this with free shuttles into town and back. Also most of the family rooms and located at the bottom of a bunch of stairs. They can be a challenge if you have sore legs.

Place is amazing as usual. This wasn't my first stay here. The rooms a great and clean. Staff are always amazing and super nice and helpful. Buffett breakfast is amazing with good variety. Beds are comfortable.

Stayed in April 2024

The free Shuttle into town and back every 2 hours was great (stops off and picks up from both Jungceylon and the Beach) but the last pick up from Patong is 8.20, 1 more later pick up (10.20) would be nice but it's not a Biggie.

The staff were very friendly, polite and lovely. We have stayed in 5 different hotels in Thailand and found the staff at this hotel to be the most welcoming and hospitable. The hotel is very clean and it feels very authentic Thai but modern and very well kept as well, the hotel has a luxury boutique feel to it and is good for both couples and families. Our room was incredible, very spacious with a big comfy double bed and a freestanding bath next to the bed as well as a sofa area with TV, we really didn't want to leave. Thank you for an incredible stay !

Stayed in April 2024

Nothing!!

This Gem tucked away in Patong Hill was a n absolute delight. It was nothing short of amazing. From the staff, service, food - everything was so perfectly timed, everyone was super helpful and so kind! The Staff - brilliant with smiles on their faces always. Nattie, Yun we just the best Food / Drink - Food at the restaurant was flavorful and very tasty. Breakfast spread was top notch - So much to choose from, you do not miss anything. The Head Chef/ Omelet Chef, during our stay was so accommodating with our "extra chille" requests daily :-). Drinks was great, 2 Happy hours during the day Facilities - The pools were well maintained and just hit. Towels provided at pool side from the reception which you had to return. The roof top bar boosted beautiful views and a great place for watching the sunset. The space upstairs is under-utilized though. Due to the location of Hotel, they offer a Shuttle to Patong Beach and the Jungceylon Mall, which was great as we did not need to use Bolt / Grab that often - however they are available within the area. There are specific times and service wait 2- 5 mins before leaving. Rooms - Stayed at the Family Deluxe suite with a Pool view - was close to pools, reception and eating area. Cleaned with Minibar and Water refreshed daily. Toiletries and Towels are plenty, neat and tidy.

Stayed in March 2024

Quite far from Patong town suited us as we didn’t want to be right next to the nightlife! Shuttle service on hour schedule so we just got taxis which were about 200bart.

Lovely room, the bed was SO comfy and huge!!! The hotel was stylish and staff were sweet.

Stayed in April 2024

The staff are amazing and doing their best to make sure everything is perfect.

Stayed in April 2024

Location of the pool right in line and sight of pole walking to their rooms.

Good location and nice rooms. Good rooftop bar with lovely views for sunset. The pool was okay - not many other activities.

Stayed in April 2024

Dark showers. Location a little set back but was lovely to step away from the craziness of Patong

Lovely staff. Comfortable large bed. Great shuttle service.

Stayed in April 2024

nothing

kind staff, wonderful breakfast, swimming pool

Stayed in February 2024

Only one down side is not being able to walk out of hotel on road due to being so busy.

Lovely staff, clean rooms and facilities great food.

Stayed in April 2024

It is next to a big road with heavy traffic, so you cannot walk anywhere. It did not bother us, because they provided free shuttle, but this was the only not-perfect part of our stay.

Very friendly staff, great breakfast, nice pools, wonderful view. Highly recommended.

Stayed in April 2024

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Very good hotel, very good value for money. Good location away from the party life but easily accessible by taxi or the free bus through the hotel. Highly recommended. The food in the restaurant was good quality.

Stayed in March 2024

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Very good hotel, very good value for money. Good location away from the party life but easily accessible by taxi or the free bus through the hotel. Highly recommended. The food in the restaurant was good quality.

Stayed in March 2024

Pool access room not worth it unless you have small children. It’s more of an access to the fountain and not the pool.

Comfortable beds Best breakfast in Thailand Beautiful sunset on the rooftop bar Super friendly staff Very clean and updated Minibar option! Multiple free shuttles to the mall and beach daily

Stayed in March 2024

We paid for the walk in pool from our room. It was nice however not very deep and after around 2pm it was shaded for the rest of the day.

Breakfast was great. Hotel was in a nice location outside of the busy part of town, but close enough for a quick taxi ride in.

Stayed in March 2024

nothing

Almost everything exceeded my expectations

Stayed in March 2024

It is not a walkable distance, especially it is located uphill

Hotel location is perfect, not far to access Patong beach/market and not too close enough to avoid crowded areas. Nice and cozy rooms

Stayed in March 2024

Amazing hotel. Great sunset view from Breeze bar. Had a lovely massage at the spa. Food was nice and good prices. Staff were super helpful and lovely. Bathtub in the room was cool. Huge bed and very clean and tidy. Complimentary welcome drinks and mini bar is a great touch too. I wish i had stayed for longer :)

Stayed in March 2024

No walk pathway from the hotel, so unable to directly walk anywhere. Not that big of a deal, as there is a shuttle service + bolt is frequent and cheap - it’s just something to be aware of. Would be nice if there was some loungers/ beds on the roof top bar, and maybe some evening entertainment. The roof top bar looked lovely, but I didn’t use it because of these reasons

Great breakfast selection they switch out some options daily. Great location, close to the beach and shopping centre and restaurants with free shuttle service. The hotel was not too packed, so perfect. Was able to get a sun bed when I wanted one. Friendly and accommodating staff. Clean and spacious rooms. They give you free water every day which is nice.

Stayed in March 2024

I liked everything if i ever go again in thailand for sure i will stay there again

Stayed in March 2024