There was a bit of a stench coming from the drains in the bathroom.

The pools were amazing. Also the apartment was clean and had an amazing view.

Stayed in December 2023

The communication between the hotel and property owner about WIFI and how it got handled the first 3 days. We could not reach our sick daughter by Internet and/or video call to see how she is doing. Had to go to the lobby to do so, because there was no Wifi in the room. Also, side work suffered because of the missing WIFI. WIFI is a must-have if offered in the room. Which got solved on day 4 of the trip. Details: The hotel was blocking the WIFI because it was not, or was delayed paid by the landlord. Then even when the landlord paid we had to arrange again by calling the hotel so that someone comes and reset the blocking of the hotel's IT team. Otherwise, we even were not able to enter WIFI with a valid Guestroom # and password. I suggest a scheduled (SOP) template in the room or at arrival so guests have an idea of the rundown of the rental. As well as a list of the items in the property that can use and do not belong to the hotel. (SOP) Also what the hotel can be asked for and what not. (SOP) General better communication between the hotel and the landlord. It can not be that the customer has to suffer from that. Eg. Landlord provides the booking details and a deposit which can be used by the hotel. Then if the landlord really overseas to arrange the payment of the WIFI or something else for the apartment. The hotel (as the landlord allows written in advance) can use the deposit to arrange the WIFI or other property facilities. Problems solved - everybody is happy. Customer, hotel and property owner.

Amazing view over Surin. Beautiful sunrises in the morning when awaking. With a lot of pools, a fitness centre and Sauna. A lot of staff can be used by the landlord like beach bags or mats. Great restaurants like Carpe diem, Tiki and Riverside. As well as a little breakfast guesthouse with amazing Thai coffee just a few 100 meters on the right when you leave the Mida Resort. Very friendly and willing to help hotel staff. Great food and coffee either at the MIDA GRAND RESORT.

Stayed in April 2023

Didn’t get any wifi conection and could hear to much sound from the hallway.

Nice view from the room and nice facility.

Stayed in February 2023

That the compound is huge and there weren't buggy service made known/available to us.

How almost every building had their own rooftop pool, but ours had a bar with an amazing view.

Stayed in August 2022

Room should be listed as an air bnb rather than a hotel. we arrived and no one was able to assist us as the apartments are privately owned. the local contact was helpful but arrived late so we waited an hour before knowing what what happening. the room was cleaned late so we couldn’t access the apartment until 4 pm. wifi did not work for majority of stay.

great views from the apartment and roof top pool is amazing. definitely great value and I would recommend to stay here.

Stayed in June 2022

The Wi-Fi was fast, but unfortunately several sites required for my work were blocked. Also we did not get a second key card until the last night. It was very annoying not being able to do things like go for a swim, or to the gym etc while my partner was sleeping, as I would have to wake them on my return to get in or lock them in there with the air con off!

The gym and the rooftop pool.

Stayed in September 2023

Not cleaned to a standard expected. We have stayed at other Surin Beach accommodation several times since 2017. This was the least clean apartment. Check in was not straightforward as we first went to the wrong building and then host was late to the property. It is a huge complex with several buildings a mixture of hotel operated and privately owned. Felt like a campus. Staff onsite for privately owned property were not easy to communicate with often using phone to assist with language translations. If you hire a motor bike you can get to places easily. If not you will do a lot a walking. On the seventh and final day of our stay, the water pump for the whole complex malfunctioned and there was no water for showers or to flush toilets. No provision by accommodation for us to use other showers either on or off site prior to our flight home in the afternoon.

Views to the sea. Washing machine in unit. 2 bathrooms and 2 toilets. Pool on top of the building. Great.

Stayed in October 2022

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Stayed in July 2023

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Stayed in July 2023

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Stayed in January 2023

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Stayed in November 2022

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Stayed in May 2022

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Stayed in April 2022

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Stayed in March 2023