The staff was unhelpful from time to time

The place looks amazing Great views Breakfast is great The shuttle to the upper parts is a good bonus

Stayed in May 2024

Slight refurbishment is required in the rooms

The sea view rooms are a must. The beach is located just opposite the property

Stayed in May 2024

Old building. Shuttel only drives to the entrance of hotel instead bit farer to the town. If you need something they (room service, cleaning) is slow.

Amazing people very friendly. Super nice to kids. Kids pool party is also very funny.

Stayed in May 2024

We were in a pool room and we felt it could have been cleaned a bit better as it was gritty underfoot , but that’s being really picky.

Position was great slightly out of the bustle but with a five minute free shuttle ride to everything, beach was only 50 m walk and the staff were great

Stayed in May 2024

A bit too steep at points and also the pool on 3 different levels was a little broken.

Location and views were lovely. The Spa was excellent and professionally managed. The team of people was helpful and friendly- communication was easy.

Stayed in May 2024

Felt like a little bit of luxury for the great value it was priced at.

Stayed in March 2024

The workers could be more initiative and user-friendly.

The scenery is awesome. The driver's attitude and services are excellent.

Stayed in April 2024

Location is very good

Stayed in April 2024

Nothing

Staff,buffet breakfast, rooms.

Stayed in March 2024

Shower water temp was only mildly warm. That was the only negative.

Stayed in April 2024

None

Novotel F&B and the front desk organized a birthday celebration for me. Thanks, K'Judy, K'Molly, K'NA, K'Ayudh, and all Pinnacle sky bar staff.

Stayed in April 2024

1. Towels took close to an hour. Room allotted without towels in the bathroom 2. Lizard in the room 3. Service in restaurant and room service is extremely slow 4. Potato wedges ordered in the restaurant with food did not come. Asked them to send it to the room, took another hour for it to arrive at n the room 5. Asked room service for a bucket of ice, a tall glass and a bottle opener. Everything except the bottle opener came. Took another 30 mins for it to arrive 6. Empty bottle not thrown away by housekeeping when they cleaned our room. Also the ashtray was not cleaned in the balcony 7. Left at 0730 in the morning and got back at 1530. Once we called housekeeping the person arrived in 15 mins 8. Ants in the bathroom and room

Stayed in April 2024

The male staff at the restaurant looked unhappy and lack friendliness. The cook (BF) seems a little impolite, and they are not greeting the guest.

Location and Seaview

Stayed in April 2024

Shower leaked so had to mop floor

Grear location, just on edge of the bustle of the beach

Stayed in April 2024

The amenities were great and the room was clean with comfortable beds

Stayed in February 2024

The only thing I was not very pleased with was house keeping. They were cleaning the rooms very nicely. However, rest items were always missing after the clean like towels, tea/coffee tray. When I requested the house keeping staffs seems like there was no proper supply as they had to message someone to send the missing stuffs. There gesture was so great that never mind it.

Property was really nice, worth every penny. Staffs were the best part of the resort. Always happy to help with smiles.

Stayed in April 2024

a lot of steps and steep slopes. Getting to lobby from our room meant either climbing a lot of steps, or taking a lift down to the gate at the bottom of the hill and calling transport to drive you up.

Nice pools, decent breakfast, shuttle bus into town.

Stayed in March 2024

1. Food varieties is not much.

1. Near to beach. 2. Good sea view. 3. Helpful staffs. 4. Clean environment.

Stayed in March 2024

Rooms a bit outdated and spread out in this older resort which sits on the hillside. Hotel offers free shuttle within the resort and to go down to the beach which is really needed in the heat! Breakfast room not air conditioned:-( the hotel has no private beach and beach chairs so if you want to be on the beach, probably not the best. We spent time at the beautiful 3 pools and then lots of programs so it was OK for us.

A peaceful, authentic Thai architecture resort in bustling Patong Beach. We got a room with seaview. Breakfast was very good with ample variety and a viee of the pools, Patong Beach and the ocean. Kids could play in the play pool with eater volleyball and basketball courts in the pool! Many programs nearby and staff was very helpful with organising tours, excursions, taxis etc.

Stayed in February 2024

Nothing

Excellent hotel. Great room which had all i needed. Three pools and space to sunbathe. Good location.for the north end of the beach and shuttle service into town.

Stayed in March 2024

Food and pool

Location and staff

Stayed in March 2024

We booked 3 rooms as we were a big group of families, we called reception to check out ALL OUR ROOM, two rooms were checked and our luggages were brought down. We had so many luggages so we forgot abt the luggages in the third room. When we got to Phuket international airport we realised abt the missing luggages. We frantically called Novotel and asked them for help, they told us that they could send the remaining luggages in a taxi but we had to pay for it ourselves. We didn't like the resolution offered. So I left all my family members and kids at the airport and asked the same taxi van that dropped us off, to drive back with me to pick up the missing luggages and drive me back to the airport again. I was charged 5000 baht for this inconvenience.. We were offered no apologies or sympathy. Thank you Novotel for the stuff up. PS We had a total of 8 large luggages, 8 carry ons, 8 backpacks and 8 handbags. Remember to count all belongings ppl, don't trust Novotel staff to check out ALL YOUR ROOMS and send all luggages down.

The facilities and location is pretty good. We liked the free shuttle to our rooms as there were times when it was a struggle to walk up the hill to get to our room.

Stayed in January 2024

The pools were lovely ! Loved the water aerobics . Breakfast lovely good choice Water views from Rooms really beautiful

Stayed in January 2024

Nothing in particular

Amazing location, ambience and staff

Stayed in February 2024