Best ever

Stayed in April 2024

If the Pulic Onsen time could be extended until midnight is much better, and also, if the outside onsen temperature is higher, it will be better!! The Onsen in the hotel room should be adjusted in higher temperatures for the guest to decide in their own preference.

Good Japanese garden environment!! Great transportation help from customer service and great surprise from the hotel for celebrating the anniversary!!

Stayed in April 2024

The location is away from the busy central area of Chiang Mai, and it was up on the mountain. To reach there, its best to rent a car so you can in and out as you please. My husband & I love the location because it makes us feel like a true retreat that we can relax and rest. Also, the staff/the manager was so helpful with our needs. I've requested a birthday cake for my husband as we were there celebrating my husband's bday.....the staff sang the happy b day song to my husband and he was so surprised and so happy. The onsen on the property in Chiang Mai?? It was amazing. Thank You Onsen at Monchem ~!!

Stayed in March 2024

Everything was great. There was some confusion about arranging day trips / excursions before I arrived however this was cleared up when I discussed with the super helpful reception team. Do keep in mind that this hotel is not close to Chiang Mai, and although there are things to do nearby, this is more of a retreat / getaway destination.

This is an oasis of calm in the mountains of Chiang Mai, it's like Japan has been transported to Thailand. The attention to detail, the level of service, incredible food, pampering at the onsen and massage. I went for a solo get away to recharge and loved every minute of it. it's the perfect place also to go with a partner or friend. I was particularly impressed by the decor, my bedroom size with a beautful balcony and swinging chair and last but not least with the restaurant: very high quality good from many different cuisines depending on your mood (so you don't always have to have Japanese food). Be sure to try the garden Onsen: it took me a day or two to discover it. I spent many an hour in the hot springs gazing up into the moon and sky.

Stayed in March 2024

Our room had mosquitoes. I think the patio door had some gaps where they were getting in. My husband even got bitten and he hardly ever attracts mosquitos.

Onsen at Moncham is such a beautiful property! Absolutely stunning. There is so much to see and do at the resort. The mountain backdrop is just gorgeous against the Japanese aesthetics.

Stayed in March 2024

Not cheap but worth the money

Great water, great service and a relaxing experience

Stayed in January 2024

Room not soundproof, woke up from traffic and animal noises (barking dog, chickens,..) Food quality not in line with the price (especially in thai context), quality is ok but too expensive for what you get Had to book massages way in advance to get a spot and no couple massage available despite the booking description saying this was an option. Note that the massages in the end turned out awesome! Not sure if I understood this correctly, there are very cool black swans at the property. However it seemed they were confined to a very small space. Again not sure if like this all the time, really hope this is not the case

Lovely setting Onsen is amazing Also had nice massages For a 2 night stay you can stay on the property and have everything you need Great coffee during breakfast (included) Also cool we got kimono and pajamas Room is very nicely designed Staff is very friendly and polite

Stayed in January 2024

some mosquitos inside the room but I can manage it.

Breakfast is very good beyond expectation. Tea time is also unexpected as well. I like everything over there. Onsen, service, fabric of clothing and bed, Comfy. I had dinner two nights in a row and the got a chance to sit outside by the fireplace area, wow that's really good feeling of atmosphere.

Stayed in January 2024

Food at the restaurant being slow

Onsen

Stayed in December 2023

I wish I had the funds to stay longer

As a British/Japanese couple who’ve been to onsen all over Japan; this is up there with the best. Lovely location, perfect atmosphere, great food. Staff were amazing.

Stayed in October 2023

The in room Onsen is not convenient enough. Need to call house keeper for preparing the bath whenever you feel like! Besides,the temperature of the water is not hot enough as an Onsen.

The scenery around the hotel is pleasant.

Stayed in October 2023

- services/ speed of responsiveness - limited time for room services

- Decoration - Interior design - Japanese Onsen concept

Stayed in October 2023

Laundry service ruined my clothing. In communication with the management right now about this. Could use more spa services.

Every detail is gorgeous.

Stayed in September 2023

Like traveling to Japan without having to catch a flight.. if there was anything that could be more perfect about the experience here, I sure don’t know what it would be.. everything was fantastic from start to finish. As you descend the steps from the entrance to the valley, you find yourself in a beautiful zen garden, with water features & green spaces, and suddenly you are in Japan again… Every one of the staffs that we spoke with were super lovely and took great care… The onsen itself was terrific, spot on with Japanese style and very relaxing (I virtually had the public onsen to myself on each visit).. the restaurant was terrific, with high quality, tasty food and again with fantastic service from the team there.. and the room itself was very beautifully designed & comfortable in every way. A very memorable experience, can’t wait to return for another stay here.. would recommend to others

Stayed in August 2023

Nothing

Privacy and landscape

Stayed in July 2023

Weather haha......not their fault .....its timing So far NO COMPLAIN

Tranquil and clean..... reminded me of Japan. Staff are very attentive, polite and helpful.

Stayed in June 2023

Loved this place! Would definitely recommend if you want to decompress and unwind away from the hustle and bustle of Chang Mai

Stayed in April 2023

None.

Everything is perfectly designed.

Stayed in March 2023

Not possible to find anything

Great restaurant too.

Stayed in February 2023

location is a little remote

Japanese design, onsen and the atmosphere

Stayed in August 2022

ultra clean , all the details , the care , the kindness and professionalism

Stayed in July 2022

Perhaps proper chairs instead of a swing at the balcony.

Excellent frontdesk staff who helped us with onsen and dinner reservations after checking in and also arranging transportation to the Queen Sikirit Botanical Garden and airport. The onsen which really reminded us of Japan, large spacious rooms and the lovely restaurant overlooking the pond.

Stayed in April 2022

good food , clean

very clean and comfortable, nice place

Stayed in January 2022

The location and the facility of this hotel is amazing. Our room is spacious and gorgeous. The onsen is great. Food is delicious especially the wagyu bbq and sashimi. The service is thoughtful lovely.

Stayed in January 2022