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  5. Reviews of PP Erawan Palms Resort- SHA Extra Plus

Reviews of PP Erawan Palms Resort- SHA Extra Plus 3 stars

45/9 Moo 8 ,Leamtong Beach, Koh Phi Phi, 81000 Phi Phi Don, Thailand

#28 of 110 hotels in Phi Phi Don

Guests' Choice

Review score

Based on 155 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    9.1

  • Value for money

    7.7

  • Free WiFi

    7.7

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Showing 76 – 100

  • Reviewed: 27 January 2023

    5.0
    nice location but you have to get a water taxi in to town which adds up considerably
    • Leisure trip
    • Couple
    • Superior Mountain Bungalow
    • Stayed 4 nights
    • Submitted via mobile

    the bedrooms have paper thin walls so you can hear your neighbours talking…

    the staff were very friendly

    Stayed in January 2023

  • Reviewed: 12 January 2023

    6.0
    Terrible value. Great staff. Great location. Old rooms. Extremely rude management.
    • Leisure trip
    • Family with young children
    • Deluxe Bungalow
    • Stayed 6 nights
    • Submitted via mobile

    We notified management of a problem with the boat driver they booked us and they did nothing. Value for money was poor: - beds were uncomfortably hard - bungalows were clean but old and tired, with holes in curtains - no satellite TV choice - same singer playing same songs to backing track every night - poor value for money - very expensive rooms so expected better quality. A senior manager was sitting in the restaurant one morning speaking very negatively and condescendingly about foreigners without realising we understood Thai language. This left a very negative impression with us. we won’t be going back to this resort.

    Proximity of bungalow to the beach. Pool. Very friendly and helpful staff. Great people.

    Stayed in January 2023

  • Reviewed: 6 January 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Twin or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Not all the staff are speaking English

    nature

    Stayed in December 2022

  • Reviewed: 4 January 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior Mountain Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    Food and drink provided on and around the resort was ridiculously over priced and not good at all. The breakfast on the resort was not pleasant. Bathroom drainage needs attention as the shower drain was blocked and a really bad smell was coming from the bathroom. prices to move around the island was pretty expensive to

    the staff was 10/10 so helpful and friendly the scenery and Surroundings was beautiful

    Stayed in January 2023

  • Reviewed: 3 January 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Superior Mountain Bungalow
    • Stayed 4 nights
    • Submitted via mobile

    Staff is lazy, sea water is below knee,our room was not cleaned for 4 days, it was hard to get from location

    good view

    Stayed in January 2023

  • Reviewed: 3 January 2023

    10
    beautiful, relaxing, memorable
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    the restaurant got busy so the waiting time was quite long. also, this hotel is a boat ride from the main attractions so remember this when booking

    all the staff were super friendly

    Stayed in December 2022

  • Reviewed: 2 January 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Superior Garden Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    Everything. Our stay was horriblr in pp erawan. We checked in on 27th December 22 at around 2 pm. Their staff at reception clearly told us that we have breakfast and thai massage including in our hotel stay,. But next morning when we went for breakfast they did not even served the vegetarian food. I asked them to atleast give us a glass of warm milk but they refused to give us. Staff was very rude. In our room when a lady came to clean our room, she broke a glass but for that also the lady at the reception chargrd us 300 bath for 1 glass. Then next day we went for thai massage but she refuses to give. She gave our booking to other couple. On 28 th December we had a booking for tail boat at 11 am. We paid 2500 bath in advance and confirmed our booking, but when we came at 11am at reception for the boat, she said that boat will come at 4pm now and return at 6 pm. We just had 2 hour trip and did not saw any island. One more thing happened to us in PP Erawan, there from our room 2 things got stolen and when we complained about them they said sorry we don't know. I strongly recommend that one should not go to such absurd places. We really had a vedt very horrible experience.

    Nothing at all

    Stayed in December 2022

  • Reviewed: 28 December 2022

    2.0
    Doesn’t worth the price. Bad value for money.
    • Leisure trip
    • Couple
    • Superior Mountain Bungalow
    • Stayed 2 nights
    • Submitted via mobile

    almost everything. No elevator so we had to climb a lot. The room had mold in it (see photo) and the toilets smelled terrible (sewage). We called the staff but they just ignored it and didn’t change us the room. The restaurant was the slowest I’ve been to, waiting for 90 minutes for the food to arrive. The WIFI was terrible, having to re-connect every hour. Mattress was really hard. The safety box didn’t work.

    Only the location and the private tours organized by the resort. The beach is the most beautiful I saw

    Stayed in December 2022

  • Reviewed: 7 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed was too hard and not comfortable the wi fi unacceptable!!

    location

    Stayed in December 2022

  • Reviewed: 3 December 2022

    10
    lovely stay very friendly staff
    • Leisure trip
    • Couple
    • Deluxe Bungalow
    • Stayed 6 nights
    • Submitted via mobile

    nothing

    Small boutique resort only accessible by boat

    Stayed in December 2022

  • Reviewed: 14 November 2022

    1.0
    they could do a lot more, but they don’t care. sea is the only thing nice. swimming pool for babies empty, nobody cares
    • Leisure trip
    • Group
    • Superior Garden Bungalow
    • Stayed 4 nights
    • Submitted via mobile

    everything

    nothing

    Stayed in November 2022

  • Reviewed: 24 September 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    we had a tour and the tour guide didn’t specify we can only see the baby shark in one island and when we realise it was too late to came back… probably misunderstand or poor English communication. on the way back I have been charge a little over price for came back, usually the ferry is 600 a person plus extra 200 each because we are a little far from the main pier, but when I count it it was much more then that. but was too late I couldn’t say anything because the ferry has to depart. probably need to be more careful lack on food, they didn’t have many things are showed in the menu, and breakfast is included but low quality

    the location is awesome and the staff so welcoming, clean, so helpful and kind. also everyday smiling and happy, I like that

    Stayed in September 2022

  • Reviewed: 20 April 2022

    10
    Greatest experience in Thailand
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It's not a part of the hotel, but one have to be careful if wants to come after 18 to the hotel, as the prices for the transport can get really expensive.

    The personal and the welcoming. Someone came to pick us up from the tailboat to help us with the luggage. Then they let us first sit and enjoy a welcome drink. Everyone was really nice and friendly. Good breakfast also. They decorared the room, as it was a special date for us. Just in front of the beach.

    Stayed in April 2022

  • Reviewed: 13 April 2022

    10
    Wonderful relaxation in paradise
    • Leisure trip
    • Couple
    • Superior Mountain Bungalow
    • Stayed 5 nights
    • Submitted via mobile

    Nothing to complain about given the price. It’s not 5 star but not does it claim to be

    Wonderful reception with welcome juice, room upgrade and area information. Food is good and service is very good, always felt looked after and with a smile. Would definitely recommend and return

    Stayed in April 2022

  • Reviewed: 16 March 2022

    10
    The GM and Staff were exceptional as they were on our previous two visits to Erawan Palms! We will be back again next ye
    • Leisure trip
    • Couple
    • Standard Twin or Double Room
    • Stayed 9 nights
    • Submitted via mobile

    Well taken care of, excellent service and great care!

    Thailand is not busy now, if you have good health and vaccinations it is a travellers dream!!

    Stayed in March 2022

  • Reviewed: 16 February 2022

    10
    paradise
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    nothing

    beautiful stay

    Stayed in February 2022

  • Reviewed: 8 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 5 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Mountain Bungalow
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 28 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Mountain Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Twin or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 26 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Twin or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: 24 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Twin or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: 27 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Twin or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 26 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Bungalow
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

Showing 76 – 100

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