Bed was so hard and uncomfortable. I couldn't sleep well at all because I kept getting dead arms from lying on my side, the bed was as hard as lying on the floor. I asked reception for another duvet or something to lie on to try make it softer, and they said they'd add a mattress topper, which I was happy about, but it didn't actually make a bit of difference. The worst thing was that our room looked out over rubbish. Such a tiny balcony we could barely sit out there and no where to hang washing, and front and back of our block looked like a dump. I was bitterly disappointed as I had looked at hotels a fraction of the cost of this one, but splashed out a bit as it was one of our last stays and wanted it to be nice for my family. However the place for not reflect the cost they charge. When I told the receptionist I was disappointed, she just said deluxe rooms have no view, and it's not rubbish it's preparing for building (it is definitely rubbish, see pics!). Really sad I paid so much for the worst bed and the worst view, but most expensive stay, of my whole time travelling around Thailand. No toilet roll in communal toilets. No food or bar available after breakfast

Pool was lovely. Not as big as it looks in the picture, I thought we were at the wrong hotel at first as it looks different, but it was actually really nice. Not directly on the beach as advertised, there's a path and a building in between, and then it's just a tiny patch of sand, so not really the beach front pool I had envisaged. Location is fairly good as you can get to the main strip but quiet by the hotel, just a bit of a walk. Apparently long beach is near, but after a huge walk up and down hills we couldn't find it!

Stayed in May 2024

Bugs in the room

Stunning location

Stayed in May 2024

There is a fan vent in the bathroom that can let insects in so we did find one flying one in the room!

Perfect location, comfortable hotel, great pool and beach access

Stayed in May 2024

The rooms were very outdated, shower pressure incredibly weak and did not get very warm. Lots of animals all over the property which is typical for Thailand, but we woke up with a cat waiting for us outside of our door! Also there was construction going on by the beach which made it unpleasant

The pool area was very nice. The property was pretty and well kept. The beds were very comfortable and the room was clean

Stayed in May 2024

The rooms were a bit run down and in need of updating.

The pool and beach were fantastic, the beach seemed like one the nicest setups on the island as I looked at other resorts.

Stayed in May 2024

Mosquito in the room

Good location shop on the grounds of the hotel

Stayed in May 2024

the rooms are quite run down, especially the bathroom. It's fine for one night. The bathroom didn't smell great, I read that the Island in general has a sewage problem. But for the price you pay you shouldn't expect too much.

The hotel has a great location, you walk about 10-15 minutes to the main pier of the Island. The pool area is big, with enough loungers and the pool had an okay temperature (could be a little colder to be refreshing) They also have a beach area with a few loungers, right by the hotel. A little shop to buy snacks and a great coffee bar right in the same building. Breakfast was also nice, nice views but you don't have a big choice, there was a live egg station which was a bonus

Stayed in May 2024

Location of the room. It was a three story walk up and difficult for persons with limited mobility

Nice location lovely staff

Stayed in May 2024

I thought the breakfast that was included was very poor .. very little choice

Beautiful setting and location .. loved the private beach belonging to the resort

Stayed in April 2024

Need cushions on sunbed loungers as very uncomfortable to relax on

Nice good size bungalow with easy pool access Nice breakfast selection

Stayed in May 2024

The breakfast was not great and the selection could be better , there is also no alcohol served from the small beach bar at the hotel and the food ordered from there was not great the staff were also abrupt and a bit unaccommodating. The hotel pool looks fantastic but was so hot you could not get in, the walk to the main area of PhiPhi was a little far

The villa with garden view was very nice and spacious and clean the bathroom was clean and large , Great small private beach in front of the hotel with lounges

Stayed in April 2024

They don't sell alcohol, only some wine and champagne, which is very strange if you want to enjoy a cocktail or beer at the beach or terase. Anyway you can buy beer from the supermarket.

Very nice location with a private beach. Also they have a supermarket which is cheaper than 7 eleven.

Stayed in April 2024

Nothing to complain about

Great location (a bit far away from the centre). Clean room, nice pool, private beach, friendly staff.

Stayed in May 2024

We found that the room wasn't a villa at all. It shared walls with other 'villas' so it was more like a hotel room. The included breakfast was great, had lots of options but the restaurant wasn't air conditioned so we just sat there sweating, so hot and uncomfortable that we really weren't hungry. There were unsupervised kids in the pool and our idea of a tropical getaway wasn't being splashed by unruly children. By the time that we asked about the trolley/wheelbarrow luggage service we were told we were too late and we found this to be very rude/abrupt.

This place was across the road from the beach, walking distance from bars and restaurants. Later on, we saw a trolley/wheelbarrow service transporting people's luggage. Tip: enquire about this beforehand so you don't have to carry your luggage for 15+ minute walk from the pier :)

Stayed in May 2024

Long walk form the pier and Nightlife Didn’t like that it was alcohol free

Good breakfast and nice clean pool. Beautiful location on the beach

Stayed in May 2024

Location and surroundings, the restaurant by the beach, beautiful pool

Stayed in May 2024

Staff is nice and helpful. Rooms are clean and quite spacious. It takes 10-15 min on foot from Ton Sai Pier and the location is nice. Swimming pool is good for kids. Beach at the front is also good. Would stay again.

Stayed in April 2024

Air con in the villa rooms struggled, ours leaked on the last night. Breakfast was average but covered all the bases.

Good location, about a 10 min walk from the pier. The villas are nicely finished but could do with some updating. All the grounds are well kept, nice swimming pool which looks out onto the beach (for which the accommodation has it's own area)

Stayed in April 2024

The only thing I didn't like which is major for me because I am a natural sweater, and my partner is not but was sweating her butt off the AC in the room it works but they only give you one key and you have to use the key like most hotels to keep the AC on. Therefore when you return back to your room, from outside where it is extremely hot you will return to a hot room (a very hot room). That was a big no for me, and I think the hotel should definitely give their guest an extra key that would be a great way to keep guests happy and coming back. :)

I liked that we were right there at the beach, you walk out from the hotel and the hotel has its own private area where you can lay out and look at the view of the ocean or go in for a swim. :) Then the massage place is right beside the lounge area. They also have a swing that I enjoyed. I know you you'll love it. :)

Stayed in April 2024

Water quality in tap water as it was salty

Place, proximity to best places like beach, market etc

Stayed in May 2024

Breakfast no good so far, in restaurant is extremly hot even in the morning, you need to take off shoes to enter. Water in swimming pool is like "boiling water". But what to expect in Thailand :)

Very nice resort, good for families with children. lot of small kitties.

Stayed in April 2024

Being over 60 a hand rail going into the pool would have felt more safe.I was worried about slipping

Beside the beach, beautiful views, plenty of places to eat

Stayed in April 2024

Nothing

Great location. Very helpful and friendly staff. Pool and beach were lovely as was accommodation.

Stayed in April 2024

Very uncomfortably hot in the breakfast room. More aircon needed.

Cute bungalows. Location by the sea and away from the craziness. Breakfast was nice. Staff friendly.in breakfast area.

Stayed in April 2024