Little tired looking

Location . Space and cleanliness of rooms

Stayed in February 2024

The rooms old school, mould smell coming from air condition, too many little mosquitos around, toilet smell, mould needs to be eliminated, wife & daughter sick, most the time we had air con off from the mould. The outdoor facilities, pools, shops and beach close by were the best things of graceland hotel.

Beach across the road, pool outside room, close to everything

Stayed in February 2024

Only one staff member on the front counter. Was angry and rude. Such a shame when everyone else was wonderful and welcoming

Great room. Wonderful staff mostly, facilities were great.

Stayed in February 2024

Pool area was always very busy, almost impossible to get a sunbed. The bigger pool bar was playing hip hop all day.

We had a very nice spacious, clean and modern room with two huge double beds in it. Good location if you want to stay away from the party scene. It was just a few minute walk to get to restaurants, bars and shops. Beach is just across the street.

Stayed in January 2024

Breakfast is basic, not for 5 star hotels.

The location is perfect, and the room is big and comfortable.

Stayed in February 2024

n/a

Lovely spacious room, food great although we only ate breakfast. Location great if you want to experience the nightlife. A 50 minute drive to the embarkation point for the boat trips

Stayed in February 2024

Guests save their sunbeds from early morning, which was quite annoying. Pools need a lot of attention, as there are broken tiles inside the pools. Smell of chlorine in the early morning is strong, and cleaning of pool areas should be done early morning. There should also be easier access to the pools in the form of more ladders.

I liked the large pools and the quieter location of the hotel in Patong. Breakfast was good and they had a choice of 2 locations. Our interconnecting rooms were nice and comfortable in a quiet part of the hotel. These were always serviced very well. I am however surprised that this hotel has a five star rating. It is more like 4 star.

Stayed in February 2024

Location, two big pools and restaurants.

It’s very big and conveniency. Lot of facility like blowing and activities.

Stayed in December 2023

Complex is large and it took us a long distance from the entrance lobby to Block 5. Lifts were a bit old, and lift doors were automatically closed, and sometimes hit the people entering the lifts. Luckily we live on the 2nd level and easy walk upstairs.

Location is excellent - Patong Beach is just cross the street and walking distances to night market and stores. There are so many swimming pools and snooker tables for daytime when it was hot outside. Buffet breakfast provides a mixture of Asian food, western food and Thai local food.

Stayed in February 2024

A bit far from town.

Very relaxing.

Stayed in February 2024

Some places outside near the pool no clean

Very good hotel good room

Stayed in January 2024

Property outside seems to be a bit old but the rooms were renovated and in good standard.

Staff was very helpful. Location is good.

Stayed in February 2024

Recommend to all

Stayed in January 2024

The toilet stuck a few times and the water system did not flush in the toilet regulary the shower head should be cleand......... getting out of the pool directly to the room was difficult because there are no steps or ledder (room 8114). from 12:00 there is no shade in the terrace and the sun is very strong

Stayed in January 2024

Buffet breakfast was great, pools beautiful, staff lovely and great location. About a 15 min walk to Bangla Rd. At quieter end of beach but still plenty of activities and food options.

Stayed in January 2024

The swamp smell in the bathroom. The smell around the hotel is also bad. The dirty smell in the bathroom made it a nightmare to use the toilet and shower. Also, no hotwater in the shower,may because it's warm outside. But room is cold.

Very helpful staff. Good breakfast options. Swimming pool very good and accessible. Very close to the beach. Nice restaurant. Good activities for the kids. Room nice and big with bigger beds.

Stayed in January 2024

Staff member at Pool Bar opposite pool access rooms not very accomodating

Pool Access and location from beach

Stayed in December 2023

Cool Pools, Comfy Beds, Caveat Emptor: While this hotel boasts enticing features like multiple pools, comfy beds, and a TV with YouTube, some aspects fell short of expectations. Hospitality Hiccups: The initial warmth seemed absent upon arrival. The reception staff didn't offer a welcome or explain facilities, even denying giving us a map we didn't receive. Assertiveness was required to obtain basic information. Poolside Perplexity: Signage clearly stated "no pool bed reservation," yet guests disregarded it, and staff wouldn't enforce it. Prepare for potential towel wars if poolside lounging is a priority. Currency Conundrum: Exchanging foreign currency presented another hurdle. While the hotel refused slightly marked or tiny torn notes from us, their own Thai Baht exchange yielded some torn bills. Consistency would be appreciated. I straight away return those notes and requested the staff to follow their own rule. Breakfast Battleground: During peak season in January, the main breakfast area resembled a chaotic battlefield. Coffee machines took an eternity to produce and broke down daily, leaving the overwhelmed staff struggling to cope. Tip: Escape the breakfast frenzy by heading to the alternative breakfast area - your coffee and sanity will thank you. Kids club: Club is for little kids only, however the resort has basic activities where younger kids, teens can participate.

Cool Pools, Comfy Beds, and Street Food Paradise: This hotel boasts everything you need for a relaxing beach vacation: multiple pools (including one with access!), spacious rooms with comfy beds, and a big TV featuring tons of channels and even YouTube. But the real star of the show is the location! Location: The hotel sits strategically between two vibrant streets (northern side): Thawewong Rd and Rat Uthit Song Row Pi Rd (RUSRP). For quick bites and coffee cravings, a 3-minute stroll down RUSRP reveals a treasure trove of restaurants and cafes, plus handy convenience stores. Street Food Heaven: But if you're a street food adventurer, head towards Thawewong Rd, especially in the evenings. This street comes alive with hundreds of vendors, offering a dizzying array of deliciousness right on the beach. Get ready for a street food paradise! Cafe & Restaurant Haven: For more dining options, you'll need to venture a bit further. Walk south on Thawewong Rd for 10 minutes (take Bangla Rd as a reference, it's about a 20-minute walk from there). This stretch offers a wide variety of cafes and restaurants, perfect for leisurely dinners or a coffee break. Overall Verdict: This hotel is a great choice for those who want a mix of relaxation and exploration. The poolside chill vibes are balanced by the nearby street food delights and diverse dining options. And if you don't mind a 10-minute walk, even more culinary adventures await. Just remember, if you choose this route, be prepared for some extra heat due to the hot weather. Bonus Tip: Consider renting a scooter for easy access to both sides of the street and wider exploration of the area.

Stayed in January 2024

Nothing as it was not over crowded for peak period… across the road from the beach and lovely crossing guards to help you cross the road

The sunset pool access was brilliant!!

Stayed in January 2024

Reception was not organized and dont care about guests Public pool was not clean

Breakfast was good

Stayed in December 2023

It seemed a little tired and needed some fresh paint in areas. We were woken each day anytime from 6am by other hotel room doors slamming shut - these doors need some soft closers on them as this is frustrating each morning. We ate at the buffet on our last night and then got good poisoning do unfortunately it wasn’t a good end for us.

Stayed in January 2024

Nothing

The room was very spacious and comfortable. We really enjoyed the pools and facilities in the hotel. All the staff were very friendly and helpful. Great buffet breakfast in the morning.

Stayed in January 2024

Lighting in the room. Lack of drawer space

Great location. Excellent breakfast

Stayed in January 2024

- no tanning beds. Literally none. One day I was awake at 6AM I saw people running to place towels and stuff. - it’s good for families but if you are after relaxation then nah! - most of the rooms and buildings are outdated, but some of the “sunset” rooms are modern and located in newly renovated buildings. - I had multiple situations with reception staff where I’d ask a question, and their immediate response is “no”. In one case I asked to please check in the system at least and show for a second they actually care.

- beach was surprisingly good, it’s at the edge of patong and quite a good one (more on the level of kata/karon) - breakfast is decent, good verity and options

Stayed in January 2024

Nothing.

Swimming pool was great. Breakfast also had a lot of variety with fresh fruits.

Stayed in January 2024