Fantastic place to stay and exceptional service by the staff. The nicest place I visited while in Thailand. Very very happy.

Stayed in April 2024

It’s built way up on a very steep hill. I enjoyed the view but the climb up to the room is a mission, made that little bit easier with transport if needed.

Beautifully presented property with excellent facilities, and a wide range of dining options. The staff were amazing.

Stayed in May 2024

None

Everything! The facility? Pools, food the service

Stayed in May 2024

Many rude guests service in the phone & the cards keep not working we have to change it everyday

The location and the facilities and the lovely ladies in the entrance specially thanks to the wonderful Maya

Stayed in May 2024

There is no dedicated beach to the resort so no sun beds at the beach.

Everything, the building, facilities, service, pools, atmosphere and food

Stayed in May 2024

The staff and service were excellent. Great hotel and location

Stayed in April 2024

Kids club is just ok but there is Sony Play Station in the family room which keeps them happy.

Perfect pool and beautiful views and rooms.

Stayed in May 2024

Top quality 5 star hotel. Amazing facilities. Lovely staff.

Stayed in May 2024

The room was brilliant. The breakfast buffet was amazing, a must get and the staff and facilities were fantastic. Couldn't fault it

Stayed in April 2024

Yoga teacher was lovely but not really skilled

Stayed in April 2024

Villa with pool was so amazing and beautiful. Staff was so kind and in help 24hrs and room service was in time, But please keep in mind that phuket is like a forest you might see bugs such lizards (geckos) or mosquitoes so don’t be shocked, you can let the crew to spray out the room before you come. Special thanks to Syn for her kindness, help and efforts. Breakfast was nice.

Stayed in April 2024

Nothing. The beach in front is okay but the street is not so lively.

Everything, pool was warm and the service was great!

Stayed in April 2024

A bit too pricey, and the walk to the beach is pretty steep .

It was a very nice hotel , very very good food. The room was clean , view was very nice too

Stayed in April 2024

Not all rooms have good views, beware. Triple room just mean triple bed, and mine had no view.

Distance from airport and secluded location

Stayed in April 2024

Few options for evening meals. Little entertainment in evening.

Beautiful location and design of resort. Comfortable lodges. Friendly staff. Super breakfast

Stayed in April 2024

I would expext the reception staff to orient me about the major facilities like breakfast location without me asking about this.

The resort is large and has a wonderful swimming pool. Access to the rooms is easy. We requested two connecting rooms and the request was provided. I recommend it to families. The breakfast is more than wonderful. The resort is connected to the sea for those who want to swim.

Stayed in April 2024

Nothing, all good.

We loved the breakfast, very good quality and lots of choices. Vero Restaurant is excellent for dinner. Infinite pool overlooking beach is fantastic. Room was very good, with terrace and sea views, ample bathroom, comfortable bed.

Stayed in April 2024

nothing. we had a great time.

The place is absolutely beautiful and the staff is so friendly and helpful. We booked the Pullman after having a bad experience in another hotel. Ling was awesome and made sure our last days in Phuket were perfect. We will definitely be coming back.

Stayed in April 2024

The hotel is spread out with some up and downhill to get from the rooms to the main part of the hotel - we walked it often as waiting at the lobby for a buggy was a bit chaotic at times. Getting down to the beach is a bit of a mission, the steps are steep and uneven/slippery in places (the large round rocks just before the bridge are very slippery and quite dangerous) - it would be good if the hotel could spend a bit of money on making this safer for guests. But overall would still definitely recommend.

We loved our time in this hotel! Our 5 year old had a great time in the pools (note there no shade for the kids pool, it gets roasting) and the kids club is really an excellent amenity that makes me want to come back. The buffet breakfast is excellent, so many choices and the staff are buzzing around for coffee refills and clearing plates. There are plenty of places to enjoy a sunset drink. The room was also very comfortable and it was a bonus to be able to connect the large new TV to my Netflix account!

Stayed in April 2024

1. At lobby, seats to be added for guests waiting for their rides 2. Hangers to be added in the rooms 3. AC systems are extremely noisy

1. The property is very close to Naithon Beach (reachable directly from the structure) 2. Well assorted breakfast 3. Good spa and gym

Stayed in April 2024

Many hills to climb .

Elegant rooms, clean and green area, good food, caring stuff

Stayed in April 2024

The beach nearby is not really clean

Clean rooms, good breakfast, nice restaurants

Stayed in February 2024

Good to note that the property is very hilly and it's best to move around by buggy. There are lots of mosquitoes so bring repellent spray and patches.

Breakfast had a great variety and a lovely fresh juice bar which was awesome. Rooms were clean and spacious. Both pools were nice, and the staff had kindly put us near the kids club for the kids to go there easily.

Stayed in March 2024

Nothing to complain about.

Fantatsic experience. Staff were attentative and accommodated a few requests we had immediately. Food was great. Adults only pool was brilliant. Pullman wad right on the beach, and close to other restaurants. Absolutely loved it.

Stayed in March 2024