breakfast

Stayed in April 2024

Ongoing construction works

Location and facilities

Stayed in May 2024

The only downside I can think of is that they were upgrading the resort during our stay which resulted in construction noise however, this meant the resort wasn't too busy and that they are making it even better so you can't go wrong staying at Saii Laguna.

We loved the location of the resort with easy access to the beach and beachside restaurants. The resort was very clean and comfortable with excellent services. The buffet breakfast was amazing and the staff were very friendly, helpful and accomadating.

Stayed in May 2024

That part of the hotel was closed due to renovations

The location is great!

Stayed in April 2024

The rooms were exceptional and super clean. It was very modern and we felt well taken care of during our stay. Loved the pool and the hotel was in a great location. Buffet breakfast was quite yummy too.

Stayed in April 2024

Staff on the phone prior to our arrival was not incompetent and unfriendly. The breakfast got a bit boring after day 3, but was nevertheless good quality.

We had a bad experience with Saii when we called them on the phone requesting adjoining rooms as we were a family of 5 with 3 small children. The person on the phone and email were not clear on the fact that our rooms couldn't be next to each other when we first booked, and then broke the news to us the day before our arrival as we had called for a different matter. They were rude and not helpful and we arrived fully expecting to have a lousy stay because our family would be split into 2 separate buildings. However upon arrival, we were taken care of by Kho, who solved our issue within half an hour, and with a smile. The rest of the stay was really nice. Although the hotel was a bit busy, the staff was friendly, the activities nice and the rooms were spacious. Nai from the tennis club ran a very nice bootcamp one day, which was the best work out I have had in ages. Lots of restaurants and beachclubs on the beach connected to the hotel. Amazing sunset

Stayed in April 2024

The beds and sun beds aren’t comfortable. Bed in room very hard.

Location is great! Friendly staff! Great water slide! Lovely food - a little pricey maybe! Breakfast was really good!

Stayed in April 2024

pool heated so to warm no pool bar had to get out pool for a drink

good breakfast

Stayed in April 2024

The bfast spread r not great - lack variety.. n too much pork based.. for non pork person it's we requested that our room to be near the tennis court how ever we were told were upgraded to a nicer room overlooking the lake but the compromise was that it's far from the tennis court..it's basically the end of the block

The beach is good the pool is nice the sports facilities were great basically all are well placed and tidy.

Stayed in March 2024

- Breakfast is so limited, not many choices.

Staff service is really amazing , special thank you PJ, trainee for introducing the hotel facility to us

Stayed in March 2024

Nothing

Beautiful location , good choice of restaurants in the hotel. Nice environment relaxing and inviting

Stayed in March 2024

The spa and hotel restaurants are not good value for money. Can easily get much better options outside of the hotel.

Very clean, beautiful grounds especially the lobby and pool/beach areas. Our room was a great size (we were kindly upgraded to premium lagoon view). All the staff were very polite, friendly and helpful especially with our 18 month old. Excellent location- can easily get to restaurants outside of the property and bars on the beach. Great breakfasts. Small supermarket very close by.

Stayed in March 2024

I would advice more European food for the brekfast

Loction of my room was very nice. I liked the shadow in the yard and grilled evenings in the bar.

Stayed in February 2024

The attitude of the manager on duty on day of arriving in 23 Feb 2024. He was so stubborn to listen to our needs. Room was not prepared well prior arrival. Slide door of the terrace was broken down and he did not allow us to change the room and he insisted to fix the door which consumed our time. We arrived from Airport almost at 8:15 pm but we could settle in the room due to this issue after 11 pm.

The view The beach The food The restaurant in the reception

Stayed in February 2024

Cost vs quality.

Location. Various breakfast.

Stayed in February 2024

Not all the rooms have been renovated. The new premium rooms are wonderful.

A fantastic property. I would definitely recommend this resort to anyone wishing to spend a few days in an idyllic location. The new premium rooms are fresh and modern. The food is delicious and the gardens are picture perfect. An ideal property for anyone seeking to enjoy a relaxing in a tropical paradise.

Stayed in February 2024

Halal food is missing need to be added

The staff are helpful and friendly

Stayed in February 2024

- We had a scary experience when we left our kids at the playground. We returned after 30 mins, and our 3-year-old son was missing. Thankfully, we found him safe by the pool. But it's concerning that he could leave the playground without anyone noticing. We were lucky this time, but this needs to be addressed for everyone's safety. - Despite booking a massage through the app, we arrived to find no reservation had been made. It appears there was a glitch in the app booking system, causing this inconvenience for us. - Being a green resort, there were quite a few mosquitoes around at night.

First, the location, Laguna Phuket is amazing, and perfect for Families. Super safe, clean and nice. Lots of shops, pharmacy, restaurants, even it's own night market. Very easy to get here from Phuket airport only 30-35 mins drive, and easy to get to main attractions of the island, Most within a 15 to 45-minute drive. Day trips to places like Phi Phi and Phang Nga Bay are easily arranged as well. The Bang Tao beach is phenomenal, big, clean, not very crowded, clean water, great view, the water not pristine, but still instagramable, the tide only gets 2-3 meters, which is great compared to other beaches in Phuket, but the most amazing thing about this beach is the breathtaking red sunset... Right on the beach on the left side, there are plenty of other restaurant options to try out. The resort is amazing, green, clean, peaceful and calm, we had one of the most relaxing vacation ever with our two sons 3 and 7 years old. Lots of facilities, ensuring there's always something to do. The staff is out of this world, super friendly, ready to assist and help at any step, they make you feel a valued customer. Check-in, check-out were ultra fast, any service request that we had via app or phone were solved instantly. The pools are super nice, clean, the water seems to be heated, there are plenty of sun-beds, and the slide was particularly popular with our kids, providing hours of entertainment. The food is great, both a la carte restaurant and breakfast buffet. The breakfast was delicious, varied, and lots of diversity, changing minor stuff on a daily basis. We want to address a special thank to the staff for taking care of our son's gluten free intolerance, serving us special fresh food for him (bread, pancakes, muffins, etc) Spacious rooms, well equiped, great bathroom. Small balcony facing the lake, beautiful view They had an extra window bed, perfect for a family like ours. The mattresses and pillows were super comfy. Great WI-FI.

Stayed in February 2024

As it is close to the public beach, the hotel does not have control over who enters the pool area, so people who are not staying use the facilities, which ends up transforming a private place into a public one. The pool bathrooms are practically public, as people often come in just to use them. Non-guests spend the day at the pool occupying chairs and even saving slide “mats” for their children to use. This greatly compromises security, as they have no control over who enters or leaves the hotel premises.

Stayed in February 2024

Tired buildings

Location adjacent beach Excellent helpful staff

Stayed in January 2024

Slightly jaded in places

The staff were amazing

Stayed in January 2024

Excellent location, beautiful beach & lagoon. Very nice and friendly staff. Nice style. Good activities.

Stayed in December 2023

We had to complaint about cleaning couple of times but the staff fixes it after our second call to housekeeping department.

Perfect location with nice places around the hotel, good value for money for sure!

Stayed in December 2023

Nothing! Everything was perfect!

The resort is so beautiful, green snd calm. Also it is very vast and you feel a lot of privacy there. It is not a packed place. The breakfast is exceptional! Very big variety of thai food, cold buffet, fresh eggs etc. Very very great breakfast. Also service is immaculate. Gils at reception are amazing! They can help you with anything you ask. Matina is a very professionsl and polite. Everyone is there is very very nice and helpful. We definitely want to come back. The ground floor rooms with patio facing the lake are the best!

Stayed in December 2023