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Reviews of SM Patong Resort 5 stars

18 58 Sirirat Rd, Pa Tong, Kathu District Phuket, 83150 Patong Beach, Thailand

#404 of 423 hotels in Patong Beach

Guests' Choice

Review score

Based on 46 hotel reviews

5.3

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.0

  • Location

    6.4

  • Facilities

    5.8

  • Staff

    7.0

  • Value for money

    6.3

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Showing 1 – 25

  • Reviewed: 16 February 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    But staff is uncooperative and rooms are dirty. It's not a 4 star property.

    Location is good

    Stayed in February 2024

  • Reviewed: 27 April 2024

    8.0
    Big thank you to Amy for her professionalism in dealing with minor issues
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 9 nights
    • Submitted via mobile

    little far away from beach rooms dated in need of modernisation

    rooms large comfortable beds friendly staff manager ensured any issue was dealt with promptly reasonably priced

    Stayed in April 2024

  • Reviewed: 28 March 2024

    1.0
    **WARNING WARNING WARNING** THIS HOTEL IS A SCAM AND PHOTOS ARE EDITED AND EXTREMELY OLD. DO NOT STAY HERE. REPEAT DO
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 31 nights
    • Submitted via mobile

    WARNING * WARNING * DO NOT STAY AT THIS HOTEL! WARNING!! READ OTHER REVIEWS ALSO. Total scam. Not 5 stars REPEAT NOT 5 stars. Ridiculously overpriced! The rooms don’t even have kettles!!!! The pool and outdoor area is tiny and is beyond repair! The water is cloudy and slimy. I REPORTED THE HOTEL TO THE THAI TOURISM POLICE! They insist on CASH only! Reception staff are rude and miserable. Probably due to all the complaints. Cleaning of rooms every 4 days to a poor standard. AIR CONDITIONING yellow and broken. Hotel smells and is at least 70 years old or appears to be. LOCATED FAR FAR AWAY FROM Amenities on A VERY VERY BUSY DANGEROUS MAIN ROAD. TURNING INTO THE HOTEL FROM THE MAIN ROAD IS EXTREMELY DANGEROUS. HAD TO PAY FULL IN CASH UP FRONT!!!!!! After one week I explained the hotel was not fit for purpose and I need a partial refund due to me Leaving they become threatening and abusive. NO PARTIAL REFUND WAS GIVEN. Very same room was rented out next day to someone else. EVERYONE STAYING THE HOTEL WAS DISGUSTED WITH SCAM! I contacted booking.com who wanted no part of it. **WARNING WARNING WARNING** THIS HOTEL IS A SCAM AND PHOTOS ARE EDITED AND EXTREMELY OLD. DO NOT STAY HERE. REPEAT DO NOT STAY HERE. HOTEL IS NOT 5 STARS. NOT EVEN A BASIC KETTLE IN ROOMS, NO HAIR DRYER, NO NOTHING! NO SAFTEY DEPOSIT BOX ROOM, NO HAIR DRYER, DARK AND POOR LIGHTING. UNSAFE. VIEW OFF BALCONY IS Suicidal not to mention the noise from the dangerous main road!!! NOT 5 stars! 1 star at best. Do NOT PAY FOR THIS HOTEL AT ANY COST.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    1.0
    I would NOT recommend IT to not even a dog
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Everything dirty pool dirty And old unlike the pictures you put on booking. Com

    Nothing horrible old fashion needs updating

    Stayed in February 2024

  • Reviewed: 23 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Good Hotel good staff

    Stayed in February 2024

  • Reviewed: 3 February 2024

    1.0
    Worst stay, please avoid this hotle
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything about room

    One of the worst ever room, I have lived in.bed is broken. No hot water. Reception don't answer anything. Don't have calling phone from room.

    Stayed in January 2024

  • Reviewed: 2 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 7 nights
    • Submitted via mobile

    Everything was good

    Stayed in January 2024

  • Reviewed: 25 January 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 9 nights
    • Submitted via mobile

    Nothing

    The worst hotel and staff!!, i rent a motorcycle from the same hotel and they tried to make me pay for the damages on the bike witch I didn’t i do!!, luckily i toke a video of the bike before.

    Stayed in January 2024

  • Reviewed: 23 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Quiet

    Stayed in January 2024

  • Reviewed: 9 January 2024

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Manager was rude. Had half used shampoo bottle in my room. Not tea making facilities. View was nothing like it pictures. When I complained Manager said I could change room. After getting my luggage from room to return to reception the manager was jumping on the back of a motor bike. I shouted to her as she drove off what about my new room. She shouted back I've finished. I'm complaining to booking.com as this is classed as a 5 star hotel. No way it is. Had booked for 4 night. Checked out after the first night. With no refund for the following 3 nights.

    Nothing

    Stayed in January 2024

  • Reviewed: 7 January 2024

    3.0
    Slum resort with price tag of a decent hotel
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 7 nights
    • Submitted via mobile

    Ac didnt work, we needed to spin the motor of the ac so it would turn on Shower was leaking, but they fixed it Fauset wasnt working Pool was really dirty and the sunbeds were painted black and the paint was chipping of and made you dirty. No room cleaning Really expensive for the quality and location... This is not a hotel its more like dirty slum residence for a hotels price The light dimmer didnt turn off the light, so you'd have to screw the bulp off.

    Reception was nice and check in went smoothly

    Stayed in January 2024

  • Reviewed: 14 September 2023

    1.0
    Aviod this hotel
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom was dirty, marks inside the bath tub and taps. Welcome mat and towel were dirty and unwashed. Windows covered in paint marks. Fridge not cleaned and had an unpleasant smell. We left and requested for a refund and only got half the money refunded.

    Location

    Stayed in August 2023

  • Reviewed: 4 August 2023

    9.0
    Jenny
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The staff didn't clean the room.

    Overall everything for me is good.

    Stayed in August 2023

  • Reviewed: 29 July 2023

    1.0
    Don’t go here
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 9 nights
    • Submitted via mobile

    The staff are rude and unhelpful. They didn’t even give me time to take my luggage before I left and kept my laptop and shoes and watch. This place is thieves.

    Nothing

    Stayed in July 2023

  • Reviewed: 30 May 2023

    9.0
    Superb
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff very polite and room very comfortable

    Stayed in May 2023

  • Reviewed: 7 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Room and view is perfect 🥰 💞

    Stayed in May 2023

  • Reviewed: 6 May 2023

    8.0
    Very good
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Pool was owesome 👌

    Stayed in May 2023

  • Reviewed: 21 March 2023

    1.0
    Never again.
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Dirty place, not clean at all. In the first room there was a lizard. So we received another room, but there were plenty of spiders and other insect. I understand that in this part of the world, these kind of animals are quite common, but we really didn’t have a problem with that in other accommodations during our travel through Thailand. This was definitely the worst place we slept in during our three weeks journey. Instead of three nights there, we left after one night and booked rather another accommodation.

    Nothing.

    Stayed in March 2023

  • Reviewed: 8 March 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No breakfast available

    Stayed in March 2023

  • Reviewed: 2 March 2023

    1.0
    awful stay would not recommend
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    where do I start - animal drippings everywhere in the bathroom -room had dirty sheets and looked like it’s not been cleaned. looked like there was sick on the plug for the sink -staff are rude. asked us to check out when we had another 2 nights left on our stay. with no apology -gave us 1 towel for a 3 night stay between 2 people. when I asked for more on 3 occasions they said they would bring some up and not once did. -electricity didn’t work for the first night until key was changed -aircon blows hot air -also the owner has wrote his own reviews on multiple occasions to even out the overall rating -20 minute walk to beach and restaurants

    the only good thing is the pool however doesn’t have chlorine and sun loungers are black so to hot to sit on.

    Stayed in March 2023

  • Reviewed: 4 January 2024

    1.0
    Horrible
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing at all, the worst hotel ever, its a rip off, full of lizards, full of ghosts, unclean, stains on the bed sheets. The furniture is 100 years old. Trust me its not even 1 star. Me and my friends could not stay even for on night. We left after few hours of checking in. The owner did not want to refund for the remaining nights.

    Stayed in January 2024

  • Reviewed: 14 April 2024

    4.0
    Disappointing
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 18 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 29 November 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2023

Showing 1 – 25

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