Can be noisy with bad neighbors

Direct access to the pool from the room

Stayed in April 2024

Very nicely staff

Fantastic position

Stayed in February 2024

It says on internernet 5 star hotel.

staff is best…

Stayed in December 2023

Not a lot of facilities

It was a good location with friendly staff

Stayed in November 2023

Pool

Stayed in October 2023

Beds are really hard & uncomfortable, no privacy from facing villas if sat on your verandah area. No pool towels available, no toiletries in the bathroom not even a small handsoap. Reception unable to call for a taxi when checking out.

Pool access direct from room, good size room, good location for local restaurants/market.

Stayed in February 2023

This hotel is a complete disappointment on holiday, I do not recommend anyone to live here because of disgusting pool. During our trip, we booked it on Booking for 2 weeks, mainly for the pool, because the hotel is really far from the sea. Upon arrival, we learned that the pool would not be open for a several days. No one informed us about this in advance. The pool was covered with a green sheet, there were dead insects and garbage floating in it, it was impossible to swim in it. A few days later the staff said that it would be possible to swim tomorrow, but for tomorrow the pool remained green for another 4 days, and then the staff simply poured some kind of blue liquid into it, after which the greenery disappeared, but the water remained dirty and opaque. Until we left, no one cleaned it; the algae left a green, dried stripe along the water level. After what happened to this pool, I don’t understand how anyone can swim in it and what kind of chemicals they poured into it without cleaning it. The worst thing is that we were not able to use the pool throughout the entire vacation and the hotel did not warn us about this before check-in. Every three days I took a photo of the pool, we watched this swamp all vacation 🤢

+ Nice cleaning room - The shower is very weak, the water barely flows, the water takes an incredibly long time to heat up - Instead of one king size bed, the room has two single beds, sleeping together is uncomfortable, since the mattresses are not connected and there is always a hole between, the mattresses roll off the bed

Stayed in May 2024

The balconies are all connect with the other rooms if someone make noise outside you can hear all

The hotel was good for the price, but during all my stay the swimming pool wasn't working

Stayed in May 2024

No pool access the entire stay and poor communication about the pool. Maybe let guests know that you will not be able to swim at all. Instead of communicating with us, they just changed the sign on the front desk each day to say the pool would be ready the next day. But it never was! Would have been nice to know or offer something on return… as the pool access from the room is the main draw card for this hotel. We left early.

Hotel was nice, location was good

Stayed in May 2024

There are a lot of cockroaches in the room.Staff cannot speak English.The room facilities are like from the last century.The water in the pool is very dirty and has a lot of leaves and bugs and smells.

There are a lot of cockroaches in the room.Staff cannot speak English.The room facilities are like from the last century.The water in the pool is very dirty and has a lot of leaves and bugs and smells.

Stayed in May 2024

Very dirty pool, water was dirty, and had some little dirty bubbles on the surface. Staffs were so friendly but not helpful. Uncomfortable bed. Some customers next to our room to smoke weeds during our stay. Location was not interesting, the choice of restaurant was very limited.

Stayed in May 2024

Calm and clean

Stayed in April 2024

Nothing

Staff so nice

Stayed in January 2024

The name of the hotel not correct it is Brook resort & Villa It's far a far away from city central and far away from beach. It is not comfortable and very noisy.

Nothing like it's very bad

Stayed in January 2024

Customer deposit money while check in , the hotel staff should understand if customer had BF ,he/she should deduct from deposited fund & not everytime asking to pay.

I recommend to have a laundry service .

Stayed in January 2024

Terrible attitude of the staff at the reception, they constantly provoked and mocked us behind our backs. This is not an acceptable attitude towards guests, I paid for the hotel and did not come and ask for an overnight stay.

Stayed in December 2023

It’s a bit far away from everything. And quite unwalkable. When checking in, I was asked to pay in cash despite having entered my cc for the booking. They did not accept cards at all. Had to go find an ATM, which with the extremely broken English of the receptionist was a challenge to get a location for. Returned with cash to then be told that he had no change and we had to go to a nearby restaurant to change it (ATMs here don’t let you choose denomination, or at least I could not figure out how). The trip to the ATM was a nightmare. Lots of traffic, no pedestrian crossings, and no sidewalks. Forcing me to go get change after not accepting CC payment… that doesn’t add up to a good experience. Definitely the last time I went there. Oh, and then there was the whole booking confusion. I had to change the band on the booking, because the embassy refused to give my gf a visa with my name on the hotel reservation. So I changed it. I was quite happy when I saw that Booking lets you do that. Arriving at the hotel the receptionist had two booking confirmations printed out. One with my name and one with my gf‘s. He was convinced we had two bookings. Which we had not. It was a long discussion with his broken English. But he finally accepted (seemingly). He then made my gf, whose name was on the final booking sign a guest form. So far so good. When we returned with the ATM money and change from the restaurant to finally pay, he asked me to sign another guest form. Because the form says that you, the signer, agree to pay for a room, and my gf had already signed, I first refused. He was adamant. I agreed under the condition that we get her form back and destroy it. No way we let him make us pay for two rooms or have the police called on us with signed contracts as proof). He didn’t quite understand, but he gave it back to us. I then signed „my“ form. He wanted hers back.

It was clean and looked nice

Stayed in November 2023

facilities are too old.

not really

Stayed in July 2023

All unit has pool access!! That’s surprising. Friendly staffs. The price is very attractive. The outdoor is very lovely and clean. Pool is nice and clean. Room is okay. Just a minute to reach boxing stadium. Many famous restaurants are like Fatty’s, Kun Aeng Seafood, Khun Jeed noodle are located nearby and available for delivery. This property is underated. I will be there again soon for sure.

Stayed in November 2022

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Stayed in May 2024

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Stayed in May 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in February 2024