Mustafapaşa Köyü Yeni Mah. Ürgüp Cad. No.13 Ürgüp, 50420 Urgup, Turkey
#4 of 83 hotels in Urgup
Guests' ChoiceBased on 210 hotel reviews
9.6Cleanliness
9.8
Comfort
9.9
Location
9.2
Facilities
9.7
Staff
9.7
Value for money
9.5
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 April 2024
Federico
United StatesThey don’t sell alcohol in the restaurants
Facilities was good.
Stayed in April 2024
Reviewed: 15 April 2024
Houn
United StatesNA
Unimaginably professional and luxurious level of service and facility.
Stayed in April 2024
Reviewed: 5 April 2024
Nidhi
United KingdomIt’s location was a bit away from Gerome
Very luxurious and prime property
Stayed in April 2024
Reviewed: 30 March 2024
Amit
IndiaNot much to say
The Ambience and the Hospitality
Stayed in March 2024
Reviewed: 26 March 2024
Laya33lw
Hong KongNothing!
Great breakfast but we wish there is a menu for the hot items. Room is very spacious. There is also a separate gym for female only, which is very considerate.
Stayed in February 2024
Reviewed: 22 February 2024
Tabish
United Arab EmiratesNothing...
Cleanliness of the hotel, room size, facilities at Hotel, super breakfast, size of hotel all were top notch.
Stayed in February 2024
Reviewed: 26 January 2024
Elham
United Arab EmiratesAmazing Hotel , excellent service and very friendly staff .
Stayed in January 2024
Reviewed: 17 January 2024
Mohammed
IndiaOverall stay and experience exceeded my expectations. The staff was a great help for the activities, especially Ahmet
Stayed in January 2024
Reviewed: 10 January 2024
Prenesa
South AfricaNothing.
AJWA was exceptional. Stunning Hotel, impeccable decor, delicious food and outstanding service. My family and I felt like royalty at AJWA. Was one of the highlights of our visit to Turkey.
Stayed in January 2024
Reviewed: 2 January 2024
Sehr
SingaporeThere was a cat in the restaurant! They got it out
The breakfast was exceptionally good! The variety, the spread, the quality of the produce, the way the eggs were cooked to perfection and the service! The breakfast of kings!
Stayed in December 2023
Reviewed: 2 January 2024
Mark
CambodiaThe property is beautiful, quiet and just a sight!
Stayed in January 2024
Reviewed: 24 December 2023
Ti-wei
SingaporeClassy resort in a quiet location in between Urgup and Mustafapsa. Better if you rent a car. However, apparently they provide a daily 2 way shuttle to the nearest 2 towns mentioned above from 9 to 5pm but we did not make use of it. Also walkable to Mustafapasa via Beydere valley connected to the back of the hotel. Best to walk before sunset as road is still unpaved. Can see some cave houses along the way and is good for a quiet stroll. A lot of thought has gone into conceptualising this hotel. Room with both Azerbaijan and Turkish influences set it apart from the normal cookie cutter 5 star hotels. Fantastic mattresses provided a good night's sleep. Natural bird songs instead of music in the common areas. Jams and preserves made onsite from the 200 varieties of flora found on site. Under the floor heating kept room cosy in winter. Interesting coffee and art musuem on site. Plus a pottery area and small animal enclosure completed the facilities. Breakfast was great and a bit too much food made it hard to stop an expanding waistline! But the cherry on the cake were the staff. Personable, friendly and welcoming. Ahmet, Adem and Farius(?spelling) manning the front desk Selbi who brought us for the hotel tour. Cheerful Mr Baris, Burak and Merve at breakfast. Busra and Veysel at the coffee museum to mention a few. And housekeeping kept the room very clean
Stayed in December 2023
Reviewed: 21 December 2023
Shreya
South AfricaNothing not to like!
We LOVED everything, cannot think of a single fault. The hotel is unbelievably beautiful and the staff are all so helpful. Special shout out to the kitchen crew (Merve, Burak, Baris and Veysel). Made the breakfast experience feel like a 6 star, we were so so spoiled! Everything is prepared and grown on the hotel grounds, doesn’t get fresher than that. They made sure all our dietary preferences were more than catered for, breakfast was a wide spread and kept us going for a full day of adventures - staff noticed that we really enjoyed the rose jam and milk jam and on our last day without even asking they packed us a couple of jars to take home, really special, thank you! The spa facilities are great, we really enjoyed the steam room, sauna and Swedish showers to relax and unwind, all complimentary. The rooms are stunning, so much attention to detail with a lovely aroma. Feel lucky to have called this place home for a couple nights. We even got a tour of the hotel and visited the coffee museum, petting zoo, clay making studio and gallery. So much to do. Hope to come back again one day - thank you AJWA Cappadocia! It’s a holiday I’ll remember forever ❤️
Stayed in December 2023
Reviewed: 29 November 2023
Yu
SingaporeThe hotel is 5 mins from town so it is more challenging to head out to town but they offer shuttle service so I think it is fine. I actually enjoy that it is a bit less crowded and felt more exclusive.
The service was exceptional starting from Adam who helped us check in to the staffs that accommodated our late checkout and offered us tea and shuttle service to nearby town to burn time before our flight. Breakfast was lavish and I particularly enjoyed the fresh fruits and vegetables included - my favorite was the salad plate! The hotel compound was huge with its own hiking trek. Very clean and safe.
Stayed in November 2023
Reviewed: 29 November 2023
Sundus
Saudi Arabianothing
EVERYTHING, the staff, the service, the room and the foooood was sooo yummy in Safran restaurant , the facilities , how quits is the area and how friendly is everyone, their food was so fresh and delicious
Stayed in November 2023
Reviewed: 28 November 2023
Kayla
United KingdomIt is located outside the city center, but then again, that is part of the charm!
The hotel was exquisite - beautifully decorated, spacious rooms, every detail considered, even a pillow menu! One of the days of our trip was rainy but we found no shortage of ways to entertain ourself on the property between the splendid spa facilities, a concierge led property tour, a visit to their coffee museum, and even a stop to say hello to the horse and chickens. The staff were universally kind and helpful. Above all else, the indulgent breakfast spread perhaps counts as the best we've had at any hotel, and the cherry on top is the option to have breakfast any time of day.
Stayed in November 2023
Reviewed: 25 November 2023
Jing
SingaporeA little far from Goreme
Exceptional stay here in Cappadocia. It was private and comfortable, clean and pristine. Great breakfast too.
Stayed in November 2023
Reviewed: 21 October 2023
Sabekah
KuwaitThe staff were amazing, helpful and very welcoming. Special thanks to Nazha from the cafè/bazar, she did an outstanding job 👏🏻 And for Ahmet and Adam from the reception. The place is very convenient for Muslim ladies as we can use the swimming pool.
Stayed in October 2023
Reviewed: 19 October 2023
Raluca
United Arab EmiratesI’ve traveller to many countries but this hotel was amazing ,i felt like home,the bedsheets was smelling like fabric softener and i could choose the type of pillow i want.in the resort was a mini zoo ,i enjoyed walking there after breakfast,they are having free shuttle to the city center as well which was good.the staff exceeded my expectation,all was super friendly and ready to help.
Stayed in September 2023
Reviewed: 9 October 2023
Nitin1353
IndiaNa
Rooms were very nice,good food and good vibe
Stayed in October 2023
Reviewed: 23 September 2023
Pardeep
United KingdomNot enough choice of food and vegetarian food options
All the facilities and the size of the property
Stayed in September 2023
Reviewed: 10 September 2023
Abdurrahiman
South AfricaNone
First and foremost, I must commend the meticulous thought put into the landscape design. The greenery and well-manicured gardens were a spectacle to behold. The presence of running water, whether it be tranquil fountains or cascading waterfalls, added a soothing touch to the overall ambiance. It truly felt like a serene oasis amidst bustling city life. The architecture of the buildings also deserves praise. The structures exuded elegance and sophistication, reflecting a keen attention to detail. The seamless blend of contemporary design with the classic elements showcased the meticulous planning and expertise involved. Not only were the buildings aesthetically pleasing, but they were also guest-friendly, providing convenience and comfort. Furthermore, the facilities provided were nothing short of exceptional. From the state-of-the-art fitness center , spa to the well-appointed dining establishments, every aspect was carefully crafted to meet the needs and desires of discerning travelers. The attention to customer satisfaction was evident in the outstanding service provided by the attentive staff.
Stayed in September 2023
Reviewed: 5 September 2023
Hany
EgyptSuperclean comfortable and attention to details
Stayed in September 2023
Reviewed: 2 September 2023
Jiaying
Chinanone
good
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content