Tatlisu Mah. Tezcan Cad. Halic Sokak No: 10 Serifali Ataşehir, Umraniye, 34775 Istanbul, Turkey
#962 of 2,460 hotels in Istanbul
Guests' ChoiceBased on 88 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
8.1
Facilities
8.5
Staff
8.8
Value for money
8.6
Free WiFi
9.2
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End of dialog contentReviewed: 13 May 2024
D
South AfricaThe smell of smoke in the units Terrible They said they would rectify this issue upon my return since I have already booked again If this was a deciding factor I would not rebook this property as the smoke smell is awful and horrible The showers need improvement
The staff are excellent
Stayed in May 2024
Reviewed: 2 May 2024
Hossameldin
EgyptLocation , room size , room service and parking is all good , Rahman and Fatma are very helpful and all other employees are really nice and helpful
Stayed in April 2024
Reviewed: 29 April 2024
Chris
GermanyAir-condition in the house wasn't working very well. The distance to the center was a little too far, meaning lots of taxi journeys to get anywhere. The most annoying was having to pay €7 for forks and spoons on the one day we didn't order from the hotel restaurant.
Beautiful apartment, spacious and comfortable as it looks in the pictures. Breakfast was good and the overall hotel staff very helpful.
Stayed in April 2024
Reviewed: 16 April 2024
Beker
Jordanthe only problem is the furniture in the room looks old and worn.
room is big. cleaning is very good. good location. good staff. breakfast is very satisfactory. if you don't want to pay for multiple rooms when the kids are grown up, this hotel is one of the best choices. the family suit has 3 rooms, apartment size kitchen and 2 bathrooms which is enough for 6 adults. best value for such a room.
Stayed in April 2024
Reviewed: 13 April 2024
Tariq
Saudi ArabiaStaff was good especially Me Husain
Stayed in April 2024
Reviewed: 17 January 2024
Tarik
TurkeyKitchen appliances and utilities are completely unavailable in the room, but you can ask for it via room service.
Check in process was so smooth and welcoming, espicially Mr.Hussien ( the receptionist) and Mr. Olgun ( the porter) who were so friendly and helpful The room was comfort, clean, and wider than other apartment i had stayed in İstanbul. Prices were really reasonable.
Stayed in January 2024
Reviewed: 23 December 2023
Alexandru
RomaniaThe empty kitchen.
The view from floor 23
Stayed in December 2023
Reviewed: 10 December 2023
Basel
JordanIt was a good stay, but at the breakfast, there was only boiled eggs and when I asked the employees, they only pointed out the boiled eggs on the buffet, although they do prepare other types of eggs in the kitchen, but it was not offered. Also, at breakfast, I went at 10:00 am, there was no bread so I had to ask the waiter for bread, and coffee machine had no coffee, so I also had to ask the waiter for coffee. At around 10:15 am, waiters started to prepare the restaurant to be cleaned and they start tilting the tables to be cleaned, then a HK employee came with a vacuum cleaner and started cleaning the floor while I and another table were still in the restaurant eating. This was really bad for me as its a sign of kicking me out!!!
The room was great, and although AC was on heat, I did open the window and it was fine. The room is very clean and well organized and I loved that the furniture looks new and everything is the room was great. The hotel is very good, HK employees are very helpful and Engineering team did help with the TV issue and although the employee did not speak English, we managed through Google translate and he was helpful and friendly.
Stayed in December 2023
Reviewed: 10 December 2023
Yasir
Iraqfar from city centre
Good price ,good breakfast
Stayed in December 2023
Reviewed: 6 October 2023
Dimitrios
GreeceBreakfast it’s not so good
Very good staff, excellent choice and area, comfortable room, perfect view at 23floor, underground parking for free
Stayed in September 2023
Reviewed: 29 August 2023
Sofiene
QatarThe suite was excellent. Great space with excellent views
Stayed in August 2023
Reviewed: 29 August 2023
Khaled
United Kingdomsmall lifts, staff speak little English specialy reception staff who ignore to return your call. room service staff needs to lookafter their personal hygiene
comfort, clean, safty,
Stayed in August 2023
Reviewed: 16 May 2024
Popa
RomaniaThe reception staff
Stayed in April 2024
Reviewed: 9 May 2024
Abu
OmanThe management were out class specially Mr. Rahman if one the best person i met with. the facilities were amazing hotel was clean, location and view was mind blowing.
Stayed in May 2024
Reviewed: 23 April 2024
Hossameldin
EgyptNothing
Everything is fine I like this hotel.. And Rahman very good guy thanks to him.
Stayed in April 2024
Reviewed: 10 March 2024
Lesia
UkraineComfortable mattresses, cleanliness, staff.
Stayed in March 2024
Reviewed: 6 March 2024
Taimoor
NetherlandsFor me personally the location was the only downside.
I have been to all kind of hotels. But this staff was just exceptionally friendly. Mr Rahman and Fatma and the nightcrew were all just amazing
Stayed in March 2024
Reviewed: 6 March 2024
Taimoor
NetherlandsA bit far located but still peaceful though.
We really enjoyed our stay. The staff was highly professional and kind. We stayed 3 days with excellent comfort . Mr Rahman was especially kind and helpful along with other staffmembers ummuhan, Fatma and Metin. Trust me the service was 10/10
Stayed in March 2024
Reviewed: 20 February 2024
Fayiz
Saudi ArabiaHousekeeping need improvement inside room
Very nice place
Stayed in February 2024
Reviewed: 26 January 2024
Kayle
AustriaDespite it was a non smoking room there was an ashtray and the room smelled. Also the other guests were quite loud during the night. Thin walls, you can hear everything
The view from the upper floors is great. Also the rooms are really big.
Stayed in January 2024
Reviewed: 19 January 2024
Rashid
IndiaSuper location and best service
Stayed in December 2023
Reviewed: 18 January 2024
Lesia
UkraineLocated in a good neighborhood. The staff is good and attentive.
Stayed in January 2024
Reviewed: 12 January 2024
Mehmet
CanadaNothing
Front desk/receptionists Şeyma and Aydın were wonderful. Şeyma also helped us for our next booking. She is a great professional and knowledgeable customer specialist.
Stayed in January 2024
Reviewed: 6 January 2024
Foulidou
GreeceThis is not a five star hotel! Big comfortable suites but no WiFi, the kitchen completely empty and even though we were four people they were only two towels and we had to ask them to bring us more. The room had the smell of old cigarettes that could make the stay uncomfortable. The staff were unbothered and they all smelled bad. The only good person was Ezra. The staff at the spa were very friendly and the ladies who did the massage very good. The spa itself was a bit expensive. The only five star at this hotel was the breakfast, every day new menu and a lot of options! Overpriced for what they offer.
Stayed in January 2024
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