The toilet paper dispenser. Didn't function well.

Central location. Really helpful staff when we arrived. Room was nice and clean and really enjoyed breakfast on the top floor.

Stayed in April 2024

The soundproofing was poor, and since my wife was unwell it was quite disturbing having kids yelling, doors banging, in the corridors and adults singing away past midnight. But otherwise we loved this place.

We stayed in Erzurum for just one night, we wish we had stayed longer in this beautiful city. We thank the hotel staff for a comfortable stay and the guy at the reception was extremely friendly, and he gave us a great room, it was just the soundproofing isn't that great in this hotel. The guy also gave us maps and told us what to visit and thanks to him, we got to visit the beautiful Palandoken (a skier's paradise) which was perfect. The breakfast too was scrumptious. We would definitely love to visit this place again.

Stayed in January 2024

It doesn't have private parking.

Staff....Staff

Stayed in September 2023

Security: cables open in the bathroom, socket fell out next to the bed. In front of the window was a fire stair, so I had to close the window when I left (theft protection). When I came back it was open again. The walls are definitely not soundproof, but I also had neighbours who behaved like a wild herd of buffaloes at midnight (shouting from window to window across the small court...)

The rooms are relatively newly renovated (bathroom a bit less so), mattresses new and quite ok. Staff very friendly and helpful (printing boarding passes, flexible payment, calling a cab). Breakfast with quite nice selection and complimentary coffee and tea in the room. 15 minute walk to the centre but this applies to all 20 hotels in the same road.

Stayed in September 2023

It is quite hot at night in the summer, air conditioning or even a fan would help. The main reason for not giving it a 9 are the thin walls. On the second night someone was in the next room. They weren't being loud, only talking in a normal voice but we could hear everything as if they were in our room. It went on until late into the night and we had to get up early.

If we stayed for 1 night I would have rated it 9. The rooms are nicely furnished, clean, comfortable beds, hot shower with good pressure, wifi is good. The rooms are a little small but still functional. Breakfast is very good with many choices (cheeses, meats, olives, bread, cakes, eggs, French fries). Based on other comments we paid in cash. We asked about credit card fees but they didn't know what we were asking.

Stayed in August 2023

only cash pay. but if we want to pay by card - need to pay 18% fee

Stayed in June 2023

Nothing but don't have Air-condition

Everything

Stayed in August 2023

Nice place , clean , friendly staff

Stayed in July 2023

On our first day some of the breakfast items didn't taste very fresh. There were fries but these were cold and tasted a bit stale. The same with the cigar borek. However on the second day it all tasted fresh and was much better.

The staff were friendly and helpful. Our room was comfortable and it had a good bathroom. The fridge was very useful in our room. When we arrived our room only had one curtain which didn't quite stretch across the window but this was sorted on our second day with an extra curtain. The breakfast had a good variety.

Stayed in June 2023

central, clean and spacious with helpful staff

Stayed in May 2023

The room was very tiny and really uncomfortable due to thin walls. People in the room beside me were watching tv and were talking through the night and it was like they were sitting next to me. I could hear every word, however i didn't understand their language. It absolutely was NOT worth the price.

I liked the location and the politeness of the staff.

Stayed in June 2023

The room was small for 5 people. It was very cold, the central heating system was not working. My children got cold.

Anything

Stayed in April 2023

Good heating is important but would be helpful could regulate temperature- our room was quite small so night time was a bit too hot

Very good location, big comfortable bed, breakfast very good - lots different options available. Staff very friendly - no problem leave luggage after check out. Very warm room which was important in freezing cold weather outside

Stayed in February 2023

initial description is better than reality

value for money, good breakfast, helpful staff

Stayed in February 2023

Wifi did not work properly The owner did not like the idea of paying with cards, so better have cash when you pay him.

Staff was friendly and helpful. Rooms were clean. Location is central.

Stayed in January 2023

Poor breakfast, constant puddles in the bathroom and very hot room (it’s better than cold, but we can not regulate it)

Good cleaning, hotel in the center, it’s comfortable to go to the ski lift by taxi.

Stayed in January 2023

Location was good, an easy walk from the railway station, good choice of food outlets and tourist sites close by. Breakfast was very good.

Stayed in September 2023

The water in the shower does not drain quickly. I booked a smoking room by mistake.

Breakfast is standard for Turkish hotels: fresh cucumbers and tomatoes, several types of cheese, local sausages, tea or instant coffee, cerals and fresh white bread.

Stayed in June 2023

Synthetic bed linen poor breakfast

Nice room, personal is friendly and helpful

Stayed in April 2023

dirty and not pet friendly

location

Stayed in January 2023

actual room size is 14 meters(including bathroom), not 24 as expected. Doors closes very loudly, soundproofing is quite bad.

breakfast is good

Stayed in December 2022

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in October 2023