Prices for Hamam treatments far too high. Five star hotel, but sadly almost every plate in the restaurant broken (chipped); view from balcony onto a decaying, caved in roof of a hotel storage room on terrace. This does not meet five star standards.

Very nice thermal pool!

Stayed in April 2022

especially, thermal spa was wonderful.

good with clean environment and friendly service.

Stayed in April 2022

jum need renovation please change the equipment in the jum

confortable hotel nice stuff specially mr bederhan Turkish hamam very good

Stayed in March 2022

not all staff could speak English

all was good and smooth

Stayed in February 2022

The breakfast

Stayed in March 2022

Nothing

Elegant hotel , very nice , nice staf

Stayed in February 2022

Some renovations might be needed. But still the best hotel.

From the moment the security greets you at the gate, all the way to the checkout there is no doubt about this hotels 90+ years tradition. Excellent service and the best view in the city.

Stayed in April 2024

I was at the same hotel a month ago in both visits. I found that the hotel has huge problems in their bathrooms ,water leaking , very slow flushing ,stinky smell from sink. in this last visit, I had a water leak in my room. They moved me to another room that I was in a previous visit, and yet the old problems weren't fixed in that room either. also bad Internet connection , WiFi signal is very weak . Although the staff is helpful yet, they need to enhance their English language. fixing little details issues.

to be honest, the breakfast is generous and very high quality food the view over the city from the restaurant is amazing.

Stayed in April 2024

All is perfect! Thanks a lot

Stayed in January 2024

Furniture and staff didn't have enough experience to deal with tourists.

Location, food

Stayed in February 2024

Very nice front desk staff Name Cigdem Helpful at checkin and upgraded my room

Stayed in February 2024

Nikel

Very very good

Stayed in February 2024

Nil

The room and location

Stayed in February 2024

Staff at breakfast, they were rude and they do not talk any other language and when I had asked for help the staff manager at the breakfast she did not understand my request and when I asked her again politely she started to curse and shouting taking advantage that I do not understand her language and the staff was completely unhelpful

Location and room size with balcony

Stayed in December 2023

Our room was probably from 1970’s furniture Old and noisy That thing as they describe as a swimming pool is actually a very hot dangerously hot boily water pan It is dangerous actually for people with heart condition to go there, so BE CAREFUL- I dnt recommend Otherwise the hotel is OK BUT NOT 5 * 4 * maximum

The location Clean

Stayed in January 2024

It is like a royal palace, Staff are very friendly and warm. Rooms are spacious and comfortable. Restaurant is very clean, variety of food and the Staff in Restaurant are very nice specifically miss Zineb. Spa is clean and cozy.

Stayed in January 2024

Beautiful location, super clean and beautiful interior of hotel, very good free facilities and a very helpful staff. Breakfast had good variety and taste was excellent.

Stayed in December 2023

Nothing.

Beautiful hotel. Very quiet. Friendly and helpful staff from reception to bell-boys to cleaners, they all have a smile and greeting though most don't speak English. Breakfast was good enough to start the day. Reception (Ms Cigdem) helped us arrange for tours in Bursa and the Uludag mountains with a good company that really took care of us.

Stayed in December 2023

Major problem, most staff are unable to speak English, not even at a very basic conversation level. It is very frustrating in a five star hotel not to be able to have a decent interaction with front desk or restaurant staff because of a language barrier.

Old building but in great shape, this hotel was visited by many local and international politicians, actors, singers. Great views over Bursa, great Spa and everything. It was the second time staying here and definitely not the last.

Stayed in October 2023

This resort is old, crying for a renovation! The rooms have cracks in the walls, the carpet is dirty. The main waiter in the terrace lounge barely spoke English and Turkish. We had difficulty to communicate even with Google Translate. The breakfast was poorly organized- not much to choose from. Would not recommend to anyone and would never stay there again.

Nothing to like about this resort. Greatly overrated.

Stayed in August 2023

Food and restaurant.Spa services to be reviewed.

Nice room with Nice view

Stayed in June 2023

the air condition not working for 3 day and the trempture in the room 25 i cannot sleep

Stayed in September 2023

Very good

Stayed in September 2023

Staff and location

The best

Stayed in August 2023

location

kindness

Stayed in August 2023