We asked for a triple room, because our son was with us, so they put a folding bed (which was not comfortable) in room which meant that there was hardly any space left

Clean modern rooms

Stayed in April 2024

worst breakfast. No variety of food even no choice of fresh juices. Chef can’t make quality omelettes and even fried eggs. Green salad leaves were even not clean it’s not a 5star hotel standard breakfast. No vast choice of food but good for turkish local peoples.

convenient for shopping. All brand facilities inside the building.

Stayed in April 2024

Breakfast team & vegetarian option

Ms Zoha at reception was very helpful & professional. I highly recommend her.

Stayed in April 2024

The breakfast buffet is quite a lwt down for a 5 star hotel. Not much range or variety and for 400 lira it is quite pricey.

Literally loved almost everything. One of the very best places I have stayed at. Extremely clean, the most comfortable bed. Attention to detail was impeccable. Very helpful and kind staff. Location is good. Close to most everything. Loved the spa, indoor swimming pool and sauna.

Stayed in December 2023

Foreigners beware: the staff does not know English (they make an effort, but anything involving more than yes/no response will be met with a defeated look), and are not coordinated with each other. I tried to communicate with different members of the staff on different occasions, each time it took effort and repetition to convey my message. In one occasion, a senior member of the staff registered me to a hot-air-balloon (with substantial cost), while ensuring me that I will be joining the rest of my group. In effect, I was attached to a different group (this confusion almost cost me the trip), with any attempt to resolve this issue with another staff member only resulted with repeated "I don't know" responses. I tried to resolve the issue with the original staff member after, but he just shrugged me away. The breakfast might seem luxurious, but in fact is very limited and repetitive after a couple of days - the chef does not seem interested in changing any dish on the menu, which mostly is comprised of canned products, pastry and eggs (done is only one way).

This place isn't necessarily bad, but for the rank it has and the facilities it boasts, it falls short where it matters: in the quality of service. The hotel is located right next to a large shopping mall, that has a food court with local cuisine and many shops. The hotel also has a spa floor, with indoor pool, a gym, wet and dry sauna and a hammam! The facility is clean and the room had a nice view of the plains.

Stayed in September 2023

Nothing

Nice location

Stayed in September 2023

They had issues with the card machines at both the Starbucks and the restaurant but not at reception. Staff kept saying it's the machines' fault, but it was obvious they didn't know how to use it but the staff at the reception knew how to operate them. They need more training. I reported this to the reception.

Decent, clean and comfortable rooms with great facilities (pool, gym, sauna etc). Friendly staff with great service. Good price for the location. Good wifi signal.

Stayed in July 2023

No club room

Modern

Stayed in August 2023

Club room - no club lounge

Modern

Stayed in August 2023

The accessible room had hard doors and the toilet seat was quiet low

Staff and cleanse

Stayed in August 2023

Nothing

Everything was perfect Great thanks to Ms. Ebru she was a star and really very helpful in facilitating all issues during my stay along with my family

Stayed in August 2023

Many of the staff members weren't speaking English at all and that was frustrating. I wouldn't be able to receive the required information if I wouldn't come with my Turkish speking partner.

The lobby and the size of the room.

Stayed in July 2023

Bidet nozzle was almost broken. Shampoo box lid pump was broken.

Breakfast, location

Stayed in June 2023

Limited communication in English.

Nice hotel. locaten in Neveshir downtown, about 40 minute drive to Goreme, Cappadocia's ballon site.

Stayed in June 2023

the room is too small

the location

Stayed in May 2023

The hospitality ! The lady Ceren was wonderful

Stayed in May 2023

Staff didn't speak much English, bar restaurant below played loud music till late.

Lovely hotel, modern contemporary finishes, very clean, spacious rooms, great service, great location.

Stayed in February 2023

Nothing specific.

This hotel exceeded our expectations. The staff was friendly and helpful. They were always attentive to our needs during our stay. The spa was bliss to end the long hikes in nature. Breakfast had a lot of choices, and waiters always asked if we needed something else. We ended our breakfast with a Turkish coffee, which is a good way to start a day. If you are not into cave hotels and authenticity, this place is close to the main tourist attractions in Cappadocia, which you can use as a hub while traveling. Greetings to the Ozans!

Stayed in January 2023

good service

good experience

Stayed in January 2023

- DO NOT GO TO THE RESTAURANT ON THE TOP FLOOR! the prices are expensive compared to local restaurants (and that was well expected. no surprise here). but the food is really bad. we regretted going there and drove somewhere else after dinner to have second, proper dinner. They serve you lavash from the supermarket and cold bread and call it fine dining. I had the "nevsehir plate" and the meat was really tough in a country where they actually know how to prepare meat properly. Seriously, how is it even possible for a meat to be that tough after being prepared in a clay pot? Besides everything was missing spices. The waiter was really friendly though! - We booked a double room with a king size bed but got a twin bed room instead. They offered to change the room on the second day but we had allready put our stuff into the wardrobe and our schedule was so packed with sightseeing tours during the day, that we didn't have the time or the strength to change the room. - The breakfast was really boring. They just filled the food from containers to plates and served it. It was O.K. but by far not a 5 star quality breakfast. we stayed there for 4 days and only ate breakfast once although we had payed for it. We went to other restaurants and cafes instead for the rest of the 3 days. -the light switched in room had a 50% chance of working. we had to press the buttons several times to turn the lights on/off. The USB charging outlets did not work

+Central location right in the mall. +Most staff was very friendly. +big SPA facility with big enough pool to swim. You are only allowed to swim with swim caps but they sell you dunlop caps for ~5€. I don't mind following rules and i did. But for the record: my body has more hair than my head. +Free parking +safe in rooms are big enough for small notebooks and pads

Stayed in December 2022

Food was horrible and limited in varieties. Any foods were not meeting the expectations of Indians and Pakistanis...

Location & staff

Stayed in December 2022

Nothing. All very good!

Great location just beside a big mall. Good size room with huge glass windows overlooking a beautiful view of the city & mountain. Very clean & soft beddings.

Stayed in December 2022

location

Stayed in December 2022

- Paid €140 to hotel for reservations/tastings at two wineries that, unfortunately, did not work out due to a lack of communication between hotel, booking company, and wineries. Fortunately, was refunded the money. - Reception staff said breakfast was included. At breakfast staff said it was not included so concerningly had to pay. - A/C did not work in room. - Wifi requires your passport number.

View was great. Room was clean. Breakfast was fine.

Stayed in November 2022