Unfortunately our shower mixer was not working properly - water was either burning hot or cold and water pressure was poor. We reported this at least 3 times during our stay and it was not fixed despite being told it had been. I had to shower at the family home nearby and my husband had to shower in the spa area. This was not ideal and was very disappointing.

Lovely modern hotel, with well proportioned rooms, good facilities and friendly staff. Very comfortable bed and good storage. Onsite restaurant had a wide and varied choice of food and drinks and a pleasant outdoor seating area.

Stayed in April 2024

Breakfast could be much better.

It was a brand new hotel. Everything was perfect

Stayed in April 2024

Overpriced

Very modern & spacious

Stayed in March 2024

Herbal tea bags would be a great idea to add to the rooms. More Traditional Turkish options on the dinner & lunch menu like kebabs etc etc. Please carry on with the cleanliness of the hotel and spa. Keep smokers outside as you have been, on the terrace.

I was on a mission to stay in a comfortable hotel as a solo traveller to Sanliurfa. I was so happy that I booked The DoubleTree Hilton. It was exceptional. The staff, the reception management (Remziye), the general manager (Onur). I have nothing but gratitude to the team for making my stay truly comfortable and for being super attentive. I have travelled the world and have stayed in superb hospitality the world over, this was nothing short of that. The cleanliness, the attention to detail. The respect. Everyone here is so humble, kind and warm. General Manager Onur, was flawless with his service and attentiveness. Even created a meeting room for me to work in, however I decided not to use it as I preferred the sunlight coming through my room on the 11th floor facing the West (Sunset was exceptional). The spa was also amazing, it was SOOO clean. And this is absolutely essential for a spa, with a private steam and sauna for women, as well as a hammam which was such an amazing experience. I had Vidya as my therapist, such a beautiful and kind soul, very very good at her therapist expertise. Breakfast was also really good as well. One thing that I missed having for dinner in the hotel was the traditional Kebap, however the reservation staff kindly recommended one to me a 5 min walk from the hotel and it was great. In addition, it would be nice to add Menangic Coffee to the menu as well, it is absolutely delicious and my first taste of it was in Gaziantep. Sooo good. Lastly, I think it would be a nice touch to have some herbal tea bags in the rooms, like Camomile tea, mint tea, and maybe some other ginger tea bags, after a long day of touring these would be great to have in the room. Onur was so thoughtful and sent some up to my room, already brewed after my very hectic day touring Mardin.

Stayed in March 2024

The staff left me with mixed feelings- overall they were nice but there were several hiccups during the stay. During the booking process, the hotel's service did not accept a credit card that had worked perfectly fine just a week prior in Adana's DoubleTree. This was stressful as the staff almost cancelled my booking. The breakfast experience was a bit confusing. Upon entering the breakfast room, my party and I were completely ignored by the staff. Despite the breakfast room being nearly empty, no one approached us to inquire about our preferences or offer coffee. It was only on the second day that I discovered the hotel served different coffee options. On the second day, the staff was more approachable. The check-out process proved to be a lengthy ordeal - too long for a simple 2 day stay. The receptionist seemed skeptical when I assured her that I hadn't consumed anything from the minibar. Given that I had paid a substantial sum, totaling more than 600 euros for multiple rooms (a significant amount in a city like Urfa), I had hoped for a smoother and more trusting departure process.

On the positive side, the hotel's commitment to cleanliness was evident throughout the rooms, which were modern and inviting. The comfortable beds provided a good night's sleep, and the breakfast spread boasted an impressive array of choices.

Stayed in October 2023

When a western branded hotel advertises a bar, they should be careful to delineate that the bar is not what westerners might think of as a pub, bar. I’ve traveled the world many times and I know the verbiage is different here. I go back to the western brands. We expect a pub/stool/bar so we can chat with other solo travelers. . If you’re a solo traveler there is no bar. Your ass will be sitting alone.

Great hotel.

Stayed in August 2023

nothing

amazing staff very friendly and helpful amazing hospitality. also the room was very clean and exceptional.

Stayed in August 2023

There was little problem when it was Wendy u can here som noise from the window

Good personality

Stayed in July 2023

The breakfast was supposed to start at 06:30. At 07:00 there was still nobody there from the waiters and personell. Slowly against 07:30 the breakfast room (within the BIGCHEFS Restaurant at the reception of the Hotel) was getting started. This is unacceptable for a high class hotel like this. Time planning is of outmost importance for business travellers.

Phantastic comfort and room quality

Stayed in April 2023

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Stayed in April 2024

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Stayed in November 2023

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Stayed in August 2023

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Stayed in July 2023

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Stayed in May 2024

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Stayed in September 2023