Esentepe Mah. Tahir Bey Sok. No 87, Ortahisar, 50400 Ortahisar, Turkey
#2 of 26 hotels in Ortahisar
Guests' ChoiceBased on 103 hotel reviews
9.6Cleanliness
9.6
Comfort
9.6
Location
9.3
Facilities
9.5
Staff
9.8
Value for money
9.6
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 September 2023
David
United StatesThere is really nothing we didn’t like!
We would absolutely stay here again if we’re back in Cappadocia. The staff was very friendly and attentive, the breakfasts and dinners were delicious and affordable, and the rooms were so welcoming and comfortable.
Stayed in September 2023
Reviewed: 6 September 2023
Shwetaa
IndiaThe only issue we had: It was really hot and the cave room has no ventilation. Since we had a family cave room, it was like a 2BHK apartment, and the AC was only in the living room. Due to this, the rooms were quite hot. They were helpful and shared one fan for one room. For the other room, we woke up sweating in the morning. Please add AC in the rooms because it is simply not sufficient.
Amazing staff, very helpful. They arranged everything for us. Room was beautiful. Breakfast was amazing, they even packed a box for our travel.
Stayed in August 2023
Reviewed: 23 August 2023
Helen
AustraliaGreat staff that go out of their way for you. Different, being a cave. Great breakfast and dinner. A little bit out from town so handy having dinner at the hotel.
Stayed in August 2023
Reviewed: 19 August 2023
Safooo
OmanI would suggest have 2 ACs in Superior Family Suite. We visited in August and it was hot. Otherwise, we enjoyed the lovely stay
Very cosy hotel All Staff are helpful The experience was great The facilities available
Stayed in August 2023
Reviewed: 18 August 2023
Tina
DenmarkKind, caring and helpfull staff. Peaceful and natural ambience. Good food.
Stayed in August 2023
Reviewed: 15 August 2023
Vivek
IndiaNear perfection!
Exceptional cave hotel run by exceptional staff and owner!
Stayed in August 2023
Reviewed: 12 August 2023
Wasim
Saudi ArabiaEverything was fabulous The location The cleanliness The support staff Gokhan and Ahmet at the reception All of them Made us feel at home
Stayed in August 2023
Reviewed: 10 August 2023
Daniel
United StatesHezen Cave Hotel is a slice of heaven. Unbeatable views. Beautiful hotel, super helpful staff. We especially appreciate our driver Tahir. Courteous, friendly, and very warm (plus a great driver). We hope to return as 2.5 days was not enough.
Stayed in August 2023
Reviewed: 4 August 2023
Aleksandra
GermanyI'm thrilled with this hotel - rooms nestled in charming caves, beautiful landscape during meals, and the staff not only being incredibly friendly but also providing full support even in unexpected situations. I highly recommend this place!
Stayed in August 2023
Reviewed: 19 July 2023
Emanuele
Italywe booked for three nights having found and chosen this property for its design and features. it is an enchanting place, all to be discovered in its particularities and in its corners. the rooms are obtained from the rock and tastefully furnished, the Arab-style bathrooms are a pleasure experience.
Stayed in July 2023
Reviewed: 17 July 2023
Igor
RussiaNothing at all, just may be replace fan in bathroom.
Absolutely amazing hotel. Wonderful staff, modern room-caves. Helped us to order balloon ride with very good price (comparing with prices in internet).
Stayed in June 2023
Reviewed: 9 July 2023
Mine
HungaryNothing to say about dislike.
Everything was perfect! Staff was super helpful and friendly. Environment, atmosphere, decorations etc. were great! Breakfast was very well and delicious. We felt like at home :) We will absolutely go again and this time will stay longer to enjoy the hotel and Cappadocia further (3 nights were not enough for us).
Stayed in June 2023
Reviewed: 4 July 2023
Yusuf
South AfricaNothing to mention
The staff were very friendly and also has free laundry self service,breakfast was good and the cave very clean
Stayed in July 2023
Reviewed: 27 June 2023
Hilmi
AustraliaThe food, the service, cleanliness
Stayed in June 2023
Reviewed: 31 May 2023
Muhammad
United StatesI liked the personalized hospitality and attention the staff gave us. They were always available and very accommodating.
Stayed in May 2023
Reviewed: 28 May 2023
Martin
GermanyWe had a wonderful and unforgettable stay at Hezen Cave Hotel with many beautiful experiences. From the hotel management to the staff, there was a warm and welcoming atmosphere that made the stay complete. Everything from recommendations to organising excursions was taken care of. The hotel's own shuttle bus and its local driver showed us everything in detail, explained everything worth knowing and answered our questions competently, and was also very patient when we needed a little longer for certain sights. The room was very well cleaned, tidied and refilled with fresh drinks every day. We felt very comfortable and can highly recommend this hotel!
Stayed in May 2023
Reviewed: 14 May 2023
Ajit
IndiaMehmet was very helpful in planning a sightseeing itinerary Naki and Cem were also very helpful in making our stay comfortable BF was very good The washing machine was a lifesaver 😊
Stayed in May 2023
Reviewed: 17 April 2023
Yon
RomaniaThe only thing I could think of might be the limited dinner options but not a problem if you plan to eat outside
Our room was very nice and spacious. Very representative of the area. Breakfast was very nice and the few people working at the Hotel were extremely nice at all times.
Stayed in April 2023
Reviewed: 5 April 2023
Madison
SpainHonestly, I can’t fault this hotel!
I can’t fault this hotel! We had the most incredible stay. The views are breath taking. Not to mention the most luxurious rooms built into the caves. All I can say is wow. The hotel staff are so accomodating they even packed us lunch on the day we were checking out as we would miss breakfast. I will definitely be back again! and will definitely be recommending this hotel to all my friends and family. 10/10!
Stayed in April 2023
Reviewed: 26 March 2023
Iuliia
RussiaShower did not work properly.
Absolutely helpful staff. Cozy and clean rooms, tasty breakfast. Wonderful view on the Ortahisar Castle.
Stayed in January 2023
Reviewed: 3 March 2023
Alex
United Kingdomthe location is quite far from everything, like Goreme. i didn’t realise that until it was too late :(
the staff were so attentive and lovely. it was a pleasure interacting with them :)
Stayed in March 2023
Reviewed: 14 December 2022
Olivia
South AfricaEverything was great from the location, the warm hospitality and great food. Only 1 recommendation: Have more or brighter lighting, especially for the evening and nighttime.
The staff were so kind, generous, and caring. We were really touched by the warm hospitality and the way everyone went out of their way to make us comfortable. Mr Mohammed, the general manager, welcomed us us with such warmth and kindness. He even sat us down and shared tips and information on touring the area, shared some of the history, and answered all our questions with great eagerness and patience.
Stayed in December 2022
Reviewed: 5 December 2022
Ana
United Stateslove the cave hotel, really nice view, very beautiful room with wonderful beds , decoration and super comfy bathroom. staff were above and beyond to contact our tour guide and car transfers. Comunication was excellent since our reservation. breakfast was excellent and included in the price. it is a beautiful area filled with activities to do. I would come back to this beautiful hotel any time!
Stayed in December 2022
Reviewed: 2 November 2022
Murtaza
IndiaPerfect Location, Amazing 👌👍👍👍
Stayed in November 2022
Argelès-sur-Mer, France
Alexandroupoli, Greece
London, UK
Agrigento, Italy
Millom, UK
Izgrev, Bulgaria
Chʼiva, Armenia
Luang Prabang, Laos
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content