No lotion and conditioner in the room, although thh he is is nitpicking.

Friendly staff. Close location to the old town. Updated room.

Stayed in April 2024

The size of room is perfect of 2 people, but when the extra bed is added there is not much space. There is traditional Turkish breakfast, it is poor choice for our son.

The great modern hotel. It is very convenient that on the first floor there is great restaurant Big Chef, we usually visit this cafe in Antalya. The hotel also has great internet connection that's very rare for Turkey. The room is comfortable, perfect soundproofing, excellent bed.

Stayed in January 2024

The room had no air conditioning. staff had trouble communicating. They kept trying to charge for all the additional facilities and accomodation that I have prepaid for.

The view.

Stayed in December 2023

Everything was great location near everything staff great and helpfull very quiet

Stayed in December 2023

great location just few minutes walk from Kayseri center and 15 min drive from Kayseri airport. Excellent restaurant on top floor and bar/restaurant on ground floor

Stayed in July 2023

no one can talk english

big chefs

Stayed in April 2023

nothing

one of the best hotels in the area great service from all the staff restaurant on the bottom and top floor

Stayed in March 2023

Staff needs to be proficient in English.Perhaps the hotel management could think of making a short course in English for the staff.StFf on front desk must not just be presentable but in terms of communication skills.

The room is spacious and clean.Bathroom and the shower pressure very good.They serve Dove as body bath soap and Shampoo.Tq very much.Big Chef restaurant is a nice place to eat.Food served is good but very slow.

Stayed in January 2023

There is not much on the menu for vegetarians! At least, some items should be made availablle on request and we suffered a lot! Also, nearby, there are no great places to eat.

The location of the property is perfect and the city is also very clean and well laid out. The staff at the reception, Ms.Salma was very patient in letting us know about the things to do. The room that we stayed was very nice and colourful! The staff were all very helpful and could convesre in English. The Kayseri castle is just down the road and it is a very pleasant walk along the tramline. The city square opp. to the castle is a very happening place and gives a character to the City. We wished we could have stayed here and done Capadocya but may not be suitable for the early morning (4.30am) balloon safari. Otherwise, very near to Capadocya and a good, reasonably priced hotel.

Stayed in October 2022

Very friendly and helpful staff!

Stayed in October 2022

problems with connecting to Wi-Fi

excellent roof top restaurant for morning brekfast view

Stayed in August 2022

Our room was not on the list for breakfast for some reason even though we had it booked and paid. Breakfast staff was awkward with their service.

Friendly service at the lobby. Nice and spacious room with a good size bathroom. Beautifully decorated.

Stayed in July 2022

no private parking, a little hot in restaurant hall

Helped with parking, have a nice restaurant a la carte, and roof terrace for breakfast. Surprisingly fresh orange juice is available :) Have photos with little daughter :)

Stayed in June 2022

Not many smiles from the front-desk staff -- maybe cultural. Asked for help booking a taxi but the price proposed was absurd - I ended up booking one myself for 20% of the price proposed by the hotel.

The middle of the night room service was super friendly, very reactive and the food was very tasty. The entire staff was professional and reactive. We arrived late and left early and still managed to have a full hotel experience.

Stayed in June 2022

nothing tbh

everything was clean and the personell were very friendly and helpful at any kind

Stayed in June 2022

brand new or totally refurbished. Spacious rooms. excellent beds ( as always with IHG). very friendly staff. Very rich breakfast with stunning view on the mountain. IHG is a guarantee !!!

Stayed in June 2022

every thing is great , the best is the cocktails and the food at Big chef

Stayed in June 2022

The location was very good, it was a short distance away from the centre and a very comfortable ride to the airport. The hotel was well managed, the room itself was clean and very well kept. They have 24h room service so that was a bonus.

Stayed in March 2022

N.A.

This is the best Holiday Inn I stayed at in Turkey. On a price basis, it is among the best hotels I stayed at in Turkey.

Stayed in April 2022

Wellness center . Not all the staff speak english.

Staff extremely professional and friendly . The breakfast in the Veranda upper floor . A breathtaking view on the city looking down and the Ercycles snowy Volcano up.

Stayed in April 2022

central location, 15 min from airport, 25 minutes from ski slopes, 1 hour from Cappadocia (thanks to receptionist Selma who organised for us nice trip to Cappadocia in a very short time)

Stayed in February 2022

great as always.

Stayed in January 2022

very minor detail. it’s not even a concern. fitness stated to be located in R level, however it was on A level.

fitness club is good but small. sauna is excellent after mountain ride in erciyes. breakfast is awesome there with great terrace view .

Stayed in December 2021

We requested well in advance for the breakfast boxes to be ready during our early morning checkout. It was told that it would be ready but we never got the boxes. We were told that the person at night who took the request never informed the next person to get it done!

The staff & food was nice in general. The room was clean.

Stayed in April 2024