Uckum Tepesi, 07506 Belek, Turkey
#4 of 127 hotels in Belek
Guests' ChoiceBased on 156 hotel reviews
9.2Cleanliness
9.1
Comfort
9.1
Location
9.4
Facilities
9.1
Staff
9.5
Value for money
9.0
Free WiFi
6.9
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End of dialog contentReviewed: 4 June 2024
Abdulrahim
Saudi ArabiaNothing
The fact is that the staff of Kaya Belek were amazing and very kind people who were always offering their best advice and also being very helpful to us. Special thanks goes to Mr. Serkan who keeps updates us about Kaya activities and always gives us full support with guidance to ensure that we get the most joyful experience at Kaya Belek.
Stayed in May 2024
Reviewed: 31 May 2024
Onur
NorwayBad lightning in the room, slow elevator and door keys that didn't work properly (had to go to the reception multiple times to get a new key)
The food and service
Stayed in May 2024
Reviewed: 27 May 2024
Bilal
AustraliaEverything was amazing. We were provided with a free room upgrade on arrival because it was our honeymoon and the staff provided excellent service from the beginning to very end of our stay. The food served at the buffet was absolutely amazing, and the facilities and amenities available are all of the highest quality. All-inclusive with no extra costs means this beautiful resort is absolute value for money, and is also very classy in comparison to some other resorts in the area.
Stayed in May 2024
Reviewed: 23 May 2024
Kemal
GermanyFridge in the room was not working properly.
Great service, good people and nice family atmosphere. Definitely recommended.
Stayed in May 2024
Reviewed: 21 May 2024
Nikolay
United KingdomOutside seating area of the main area allows smoking, meaning you will end up with a lot of smokers around while trying to enjoy breakfast. Bed quality can be improved as mattresses a hard rock to sleep on.
Very good food and entertainment for kids.
Stayed in May 2024
Reviewed: 20 May 2024
Soliman
IrelandOverrated hotel. The hotel should be 4 stars and not 5. 1- the room and the furniture is old, and so the toilet, and both shower and bath are too old and broken, these are minor things, however, it makes the difference to be 5 star hotel. 2- be careful when you are dealing with the spa offers, you have to make it clear with them before you agree on a price, because the hotel will give you discount vouchers you can use for the spa within 2 days from your arrival. 1st day we bought 40mins hammam with no discount and they told us to pay at the reception when we do the check out. Then, few days later we get offer for 80mins massage for 75euros instead of 90eurs. and during the checkout, when we wanted to pay at the reception, there is kind of misunderstanding on the payment appeared at the reception and the vouchers to be included or not, so we went down to the spa to solve the issue with the guy who offered us the service and he said the vouchers don't apply for the discounted services, and we told him okay, what about the 1st 40mins hammam which was 55euros with no discount given, he said the voucher is no valid for service less than 60mins..... This was a shock for me, because there is nothing written in the receipt or on the voucher stats it not to be used if less than 60min spa!!….. but after all his manager came and solved the issue and accepted only one voucher, and the reception manager was helpful as well by making a solution to get a membership of the spa and get additional discount. so make things clear with the spa before you use the service and the amount to paid if it includes the hotel vouchers or not. 3-Far from the city.
The big bonus of the hotel is the stuff in the restaurants and bars. We got a room upgrade from standard Seaview to suite which is a nice gesture from the hotel management and big thanks to Mr. Serkan who was daily updating me with the daily activities. The stuff is amazing in the restaurants and bars( they are the best). Food is amazing, loads of varieties and it is kind of 24-hours service. Everyone in the hotel they are very nice and always helpful. We have been updated on the daily animation program and big shoutout to Kuvvat (animator) who was actively making the activities for the guests. Not far from the airport and the big wonder mall.
Stayed in May 2024
Reviewed: 17 May 2024
Dmitry
United StatesThe hotel was a great experience - everything exceeded my family's expectations. Kaya has assigned a team member Serkan to provide special assistance to all guests who booked their stay via booking.com, Serkan was a great help. Overall, the hotel is a great value and delivers consistent quality of service
Stayed in May 2024
Reviewed: 13 May 2024
Işıl
TurkeyStaff was incredibly helpful and kind.
Stayed in May 2024
Reviewed: 11 May 2024
Robin
NetherlandsWiFi does not always work.
Hotel personell did everything to make our stay as comfortable as possible. We really enjoyed the food, animation and all the other service. Our room, which was upgraded for free, was spacious and very clean.
Stayed in May 2024
Reviewed: 11 May 2024
Joao
PortugalThe beach volleyball Court should be not between the chairs zone, but little bit faraway to not disturb people.
Beautiful hotel and region. Very well located just in the beach, well organised and clean, good free spa. Beautiful beach, big outdoor and indoor pools, beautiful gardens, good buffets and a la carte restaurants. Very close to Land of legends Park and amazing shoping mall. Manny thanks to Mr Seekan from Costumer Relations that support us in a very effective and professional way always worried about our confort and satisfaction. Great room upgrade - big beautiful room with sea view and pool gardens, amazing. I recomend this hotel good value for money.
Stayed in May 2024
Reviewed: 10 May 2024
Ruslan
Estoniathe room needs renovation! urgently!!!
the staff is very friendly, they changed the standard to a luxury suite without extra charge
Stayed in May 2024
Reviewed: 8 May 2024
Aleksei
United Arab EmiratesPositive staff, great facilities, great service
Stayed in May 2024
Reviewed: 6 May 2024
Erin
United KingdomNothing. Everything was fanstastic!
Excellent hotel, service is fantastic. Food is lovely. Serkan provided fantastic service and upgraded us to a suite. We really enjoyed our stay here and we will be back very soon. Thank you again.
Stayed in May 2024
Reviewed: 6 May 2024
Andreea
RomaniaEverything was really great! Service, food, pool, our guest Mr Serkan! The people was very very nice and welcoming.
Stayed in May 2024
Reviewed: 24 April 2024
Vitaly
RussiaStuff was good
All good, a bit old but all works
Stayed in April 2024
Reviewed: 23 April 2024
Hatem
Saudi ArabiaNothing everything was good
The awesome facility, everything is close to you.
Stayed in April 2024
Reviewed: 22 April 2024
Atif
IrelandWifi
Excellent and helpful staff particularly Mr Serkan Sapmazturk Food was great quality Clean
Stayed in April 2024
Reviewed: 23 March 2024
Parvin
AustraliaWifi
I like everything about that specially foods
Stayed in March 2024
Reviewed: 8 January 2024
Svetlana
FranceWI-FI! I will not come back only because of it. I was not able to work and it was a big problem for me. For vacation it’s even good - you can spend time together ;) Uncomfortable mattress - resolvable very quickly with additional softener.
Almost everything was perfect and there were a lot of small good points that I’ve never met before in the other hotels: - dinner at first then all organizational tasks - all night kitchen so you can have a breakfast early morning - One person hammam for SPA procedures Staff, area, room, cleanness, food, animation, spa - all was amazing
Stayed in January 2024
Reviewed: 26 December 2023
Marc
United KingdomAll was good
Clean & beautiful , 5 star quality with guest relation manager Darya management team
Stayed in December 2023
Reviewed: 18 December 2023
Lrsvrk
CanadaExceptional customer service from front desk to restaurant. Special thanks to Serkan for his care and attention. Great food. Very nice spa centre and swimming pool.
Stayed in December 2023
Reviewed: 6 December 2023
Chane
South AfricaThe accommodation was fantastic and service was impeccable. The manager Serkan made sure we are informed and assisted with anything. He went the extra mile and will definitely recommend this resort
Stayed in December 2023
Reviewed: 6 December 2023
Chane
South AfricaKaya Belek was fantastic, wow was treated like royals. Serkan the Manager was amazing, told us the activities for every day and went the extra mile to make sure we enjoy our stay
Stayed in December 2023
Reviewed: 5 December 2023
Zaidi
MalaysiaThe meal set was simply superb. So many varities. Was totally surprised that the hotel catered for breakfast, lunch and dinner. So many spread
Stayed in October 2023
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