Before we came to hotel I via mail reserved the massage service but when we came to reception for massage they said we have to pay extra as they do not sell packages. I showed the receptionist the mails and their price list therefore he said his colleague made a mistake but then they quickly fixed it and we paid the before agreed price. This cause a little bit inconvenience but it was ok.

Hotel was really nice and clean. The stuff is amazing, they are very helpful always with a smile on their face. We also used hamam and had massage there and everything was perfect, relaxing. Breakfast was really delicious with good variety.

Stayed in May 2024

excellent facility good sellection of breakfast buffet

Stayed in May 2024

General thermal area could be enhanced by adding a swimming area for children since current pool temperature is a bit high for children usage.

It was really great stay in terms of all facilities. All staff cared about our child closely. Our room has been upgraded without additional cost, and room really met our expectations. Thermal areas are enough in therms of quality, variety and peacefulness. Since you can choose this property without even thinking. Breakfast offers many varieties and MUMM restaurant has many options for dinner and delicious to be tested. It was a good experience in a fine dining place.

Stayed in May 2024

I got a call from reception desk at 22:00 to bring then back the umbrella I borrowed. For those traveling with EV - it’s a ZES AC charging station, so bring your cable and get the app in advance.

Excellent breakfast, helpful stuff.

Stayed in April 2024

Breakfast

Clean

Stayed in April 2024

Nth

The service was excellent. Excellent food and cleanliness. I recommend for families. And people who like comfort. In addition to a wonderful heated swimming pool And thank you for this family. Mr. Fatih Mihlar Ms. Nagihan Kocapicak Thank you always to the management

Stayed in April 2024

- Very few parking lots - Limitted facilities around that area

Amazing breakfast, one of the best in Bursa

Stayed in January 2024

We stayed at thid hotel 29.12.2023 - 01.01. 2024. The staff is great. They helped in everything. Good location. Check in was very fast!. The room is clean, nicely decorated, daily room cleaning and towel change. The breakfast was tasty and every day different food. The pool is clean and cosy, there is even a fitness but it's very comfortable. All organizational issues are resolved very quickly! Thank you to all the staff for the warm welcome. When we were leaving the hotel we got a sweet gift from the hotel, it was a surprise for us and we were very happy. 🇹🇷🇺🇦

Stayed in January 2024

Couldnt find availability to use spa massage and turkish bath scrub for booking before check out. It was fully booked.

The staff was very welcoming and all spoke English.. They gave my family and I connecting rooms and welcomed us with fruits in our rooms. Breakfast was good. Location was also good.

Stayed in December 2023

breakfast restaurant has no view to the outside

very clean very comfortable thermal bath and spa

Stayed in October 2023

Our standart room was upgraded to a suite for free. It’s wonderful to see such favors when property has availability. Moreover, staff was very kind and helpful. Breakfast was also very good

Stayed in September 2023

Nothing

Loved the spa and their food is delicious!

Stayed in October 2023

Staff and the hotel, they were so kind and there for anything you need.

Stayed in September 2023

You will need a car or the hotel taxi.

The thermal was so nice but both two were mixed

Stayed in September 2023

I loved everything but if there was just one thing I would want a normal indoor pool instead of 2 thermal pool. But hotel is fantastic and I would only stay here if you I visited bursa again

I loved everything..from rooms to facilities to staff..location...everything 10/10

Stayed in September 2023

Nothing

I liked the cleanliness, excellent location , great spa. Excellent breakfast and restaurant. Great help and smile faces especially Mrs Kumyaka in reception. They upgraded my reservation to a suite free of charge. Definitely this 5 star hotel will be my favorite in Bursa

Stayed in September 2023

Sometimes there were problems with the Wifi

The service of the staff workers in every aspect.

Stayed in August 2023

Rooms weren't ready when arrived as mixed up booking. Thought 2 singles not 2 doubles. Sorted quickly. Air con a problem in 1 room. Hairdresser wants very good!

Pleasant stay. Nice staff

Stayed in August 2023

No

Super friendly and helpful staffs. Breakfast was tasty and service was excellent.

Stayed in August 2023

loved the spa, excellent service and very friendly staff and nice breakfast

Stayed in August 2023

Nothing

Beautiful building with amazing spa resources. The rooms were lovely and spacious with a very comfortable bed.

Stayed in August 2023

Air conditioning at King suite is not colling well

Staff are very welcoming and willing to help Facilities are clean Shower kits are available in good quantities Location

Stayed in August 2023

The internet connection sometime is very weak

Stayed in July 2023

Hope to see more variety of food at breakfast.

Clean and comfortable room.

Stayed in July 2023