everything was good

awesome place

Stayed in February 2023

Non

Everything thing was perfect Front desk guy mhmet was very nice and helpful. Thanks alot for the upgrade to sea view room mhmet.

Stayed in February 2023

The room was hot because of the heater that was on due to winter season.

Staff were friendly and helpful. Room clean and spacious.

Stayed in January 2023

This is my 3rd stay and as usual one of the best hotel in the heart of Trabzon with good clean facilities plus acceptable breakfast in comprision with many brand hotels. Thanks to Azgar at the reception who upgrade one of the room to family suites with same cost prices. He was always ready to help and was very friendly. Samat lugguge handling staff was very helpful. The dinner is great with many variety plus tasty. . Many shops are located next to hotel like English Home, Polo and many brands. Close to Cevahir Mall and only 5 minutes to Trabzon airport. Ouside seenary is great specially during breakfast time with nice gardn plus green trees next to breakfast pantry area. Hotel will suited for family and very clean plus strongly recommended. Keep it up to standard Mercury Management and well done so far

Stayed in January 2023

Nothing

One of the best hotel in the heart of Trabzon with good clean facilities plus acceptable breakfast in comprision with many brand hotels. Thanks to Azgar at the reception who upgrade one of the room to family suites with same cost prices. He was always ready to help and was very friendly. Samat lugguge handling staff was very helpful. The dinner is great with many variety plus tasty. Hotel will suited for family and very clean plus strongly recommended. Keep it up to standard Mercury Management and well done so far.

Stayed in January 2023

Very good location. Few minutes away from the airport! The reception staffs are very kind and helpful!

Stayed in January 2023

Modern, clean, excellent bedding, sea view

Stayed in December 2022

The breakfast needs to have some extra verities from day to day

Staff at reception very helful and friendly

Stayed in October 2022

Nice place to stay good ppl and environment

Stayed in December 2022

they. had call us in the room from 11.30 to tell us for check out is at 12.00

very nice hotel nice decoration also with a parking gym is in a very nice place with a vew to the sea people who work also very polite

Stayed in December 2022

nothing

the design of the building was wonderful

Stayed in December 2022

The breakfast buffet is good 7/10, they can do better they have the quality

Beautiful hotel , in the center and with fascinating views and facilities , Friendly staff. The room is clean and modern. The wifi is everywhere room and hotel. The buffet is good 7/10. I enjoyed every single minute in the hotel.

Stayed in November 2022

There is an underground parking. It is possible to smoke outside in the "inner garden" area. Breakfast was exceptionally good with a good choice of cheese and a variety of olives. Hotel administration replies to questions and requests within an hour or two. There were no extra charges for 2 animals (cats).

Stayed in December 2022

I’ve booked a room with a child, i got a standard one

soo calm, clean

Stayed in December 2022

There is no service in the dining room. No coffee/tea is served. Do not clear a table while having a meal. In the shower do not put conditioner for hair. And in the shower water doesn't go down well and then everything comes out and it's unpleasant.

Nice hotel. Don't know if it's new, but looks like new. Beds and pillows are comfortable. I asked for a room with a sea view, but it's not important, because it's not that pretty. Beautiful dining room, clean. Satisfying variety of food. Staff speaks English well.

Stayed in November 2022

Breakfast was good but employee keep cleaning the table and not serving well.

Clean, location

Stayed in November 2022

perhaps considering some improvements on the breakfast buffet.

clean, quiet and suitable location with all services around it.

Stayed in November 2022

Great hotel with the friendliest staff. Thanks a lot 🤗

Stayed in November 2022

location! my fault 🤷🏽

Room and staff!

Stayed in November 2022

everything. especially the car parking is available and staff service, the best hotel staff

the best Hotel ever the service is perfect , everything thing was amazing I requested for a honeymoon arrangement And they surprised me with room upgrade to suite and the staff service is so amazing. especially Mehmed tachi he was very nice man thanks Mercure. I enjoyed my stay for sure I will keep it my favorite all Tim and first choice

Stayed in November 2022

Excellent hotel, everything was perfect and super clean. I hope to visit it again and again 🤍🤍🤍🤍

Stayed in November 2022

Not really convenient to get to the beach

A great hotel with nice and efficient personnel Good and tasty breakfast The hotel features good shops in the same building, which is very convenient Rooms are nice and clean and spacious enough

Stayed in November 2022

non everything was excellent

it’s very nice and clean and they have wonderful stuff they are friendly and helpful the property itself it’s close for everything

Stayed in November 2022

The receptionist informed that they are unable to give change in USD, so he gave me in Turkish lira (with awful exchange rate, lower than any other place) It's far from the city center, so if you don't have car, it's going to be a struggle.

The room was indeed Very comfy and clean. Bed, shits bathroom were clean and tidy. Loved the set-up that the hotel did for us as I informed that we are traveling for our honeymoon. The car park was very spacious and quite well done.

Stayed in November 2022

The best 5 stars hotel in Trabzone. It is a new hotel and top class... The service and the breakfast was awesome... The location is excellent... Thanks for the free upgrade much appreciated.. You deserve more than 10 points

Stayed in October 2022