The a la carte restaurant that they have is really not up to the standards of a five star hotel. We were very disappointed by the food there and also the fact that the staff forgot our orders multiple times. Regarding the room, we had to call reception every single day in order to ask them to make our room, as it was never done when we came back from our day at 6 pm. This to us is not acceptable from a 5 star hotel.

The hotel itself is fabulous. It’s very modern and the amenities were very comfortable. The Italian restaurant they have is very good ( I’m Italian so I would know). The beach is very comfortable.

Stayed in August 2023

Too much children

The view, Breakfast, location,staff,room service,

Stayed in August 2023

everything was fantastic

great service and location

Stayed in May 2023

nothing

the staff was very polite and a took care of us very good.

Stayed in September 2022

I think, one night in this hotel doesn't worth 800 euros. Also, i strongly recommend to clean the bottom of the sea near by the beach because in 10-20 meters from the beach front are lot of pins and iron spikes at the bottom. And as its not that deep there, someone can easily injure himself. (especially children). Thus, for 5-star hotel, the sea should not be just clean, but firstly, should be safe to swim.

Spacious, clean, peaceful, beautiful.

Stayed in August 2022

everything

Stayed in October 2021

Although breakfast was included, any extras (drinks, restaurants, paid SPA services such as massages, etc.) were way overpriced, which is mainly the reason why this hotel did not get a score of 10 from us. Although we had some drinks during our stay, we preferred not to eat at one of the hotel's own restaurants (although they looked really nice), but rather go outside. I believe this was the case for most guests. We would have gladly eaten some of the meals at the hotel if the prices were more reasonable, so the hotel seems to be missing the chance of extra revenue from guests by making extras unnecessarily pricy. Some staff members seemed to be too insecure and inexperienced, which caused us to repeat our orders from time to time to the more experienced staff, but all were very nice and tried hard to satisfy guests.

Great location with a modern architecture; comfortable, luxurious and clean rooms with a very nice sea view that you can enjoy directly from your own balcony. The beach area is small but we had no trouble finding sunbeds and the staff was very friendly. The beach and the sea are very clean with a nice white sand. The sea has a refreshing cool temperature, does not get deep quickly so very suitable for small children, although it can get quite windy and the sea a bit rough. Staff is very friendly and tries hard to satisfy guests. Cesme city center is only a 20-minute walk or a 5-minute car / taxi ride. There are lots of activities and places to visit in the Cesme Peninsula.

Stayed in August 2021

The food in the restaurant was awful and completely overpriced. There are many excellent restaurants in and around Cesme which we would normally go in covid free times. However as they tend to get very busy we decided to stay in the hotel. There are 3 restaurants with great outside seating by the sea. The menue was already terrible and the food was a clumsy try of Mediterranean Asian fusion. The food was so bad that we complained right there and then, something we usually never do. Other guests complained as well and the hotel will certainly lose guests if they don't change their kitchen. Despite the really poor quality prices are around 60pct higher as compared to fancy cesme restaurants

The hotel meets all requirements on a 5 star facility. The rooms are spacious and perfectly clean. The location is as good as it gets in Cesme. There is a small stripp of artificial sand beach. Shallow waters, easy to enter the sea for children: stunning views over the Aegean sea. Tasteful pools, beach bar and a green area with sun beds and hammocks. Covid protocol was met by hotel staff. Guests often didn't care too much

Stayed in August 2021

Everything was great 😊

Stayed in July 2021

Nothing at all

Every thing was grate

Stayed in July 2021

The Menus for the dinner can be much more and various.

Stayed in June 2021

The hotel needs a little bit more effort to make it a top hotel. For example the room’s technology where lighting is concerned is a bit aggravating. The bathroom lights come on after being switched off. Usually I like to turn light off and on with out consulting an operations manual. The room has no dresser, one has to use the bathroom vanity for that. The vanity has just one sink. Usually in luxury hotels there are two. And the bathroom has no magnifying mirror in it. It’s such a small things to add to bump up the service level. I prefer being asked if I minded the bed sheets not being changed daily. They were changed on the day we were supposed to have checked out but extended out stay. For the room price I expected the sheets to be changed daily. The hotel needs a better cleaning service. Windows opposite the elevators are dusty and seem to not have been cleaned for a long time. Corridor carpets are badly stained. At breakfast, place mats were not clean, one could see dried food bits and stuff on a supposedly a table ready for the next guess. The on my first visit was nice but on another visit the following morning, I found straws and trash from the day before and sand on the sun beds. It does not seem that the beach gets cleaned or combed. We pointed this out to staff and they only went after the sea kelp thrown by the waves on the beach. It is such a turn off when something that is so easy to clean isn’t, makes you think what else is not properly clean. We understand that the property, thought only four years old, will be shut down for extensive renovation under new management. Hopefully this will give the property what it needs to shine.

This property has a lot going for it. It’s modern and has an excellent location, close to the center of Alacati. The staff is friendly and the room I had was spacious with a beautiful view of the sea. The Bed and pillows are very comfortable and the bathroom is also spacious. Breakfast at Zafron was wonderful. They offer an extensive array of items at the buffet. Servers were enough so that one was almost immediately served. The hotel has a small beach but the beach they have has white sand and and the sea is very inviting. The sand extends to a distance into the sea. The sea is shallow for quite a bit so in my opinion safe for children. My wife and I enjoyed the stay and even extended a couple of days because of the sea, weather and our visits to Aleçati city center. I would recommend this property to friends and family and may also stay again if a few vital things were changed.

Stayed in September 2023

The staff and management there is really bad. It’s not a 5 star hotel level, not to talk about luxury collection. I wouldn’t not recommend this hotel for anybody

Stayed in July 2023

They didn’t tell us that the roads were closed because of cycling race and they knew we will arrive at a time that the roads will be closed and there were no other alternative road to reach the hotel so we had to stop near the hotel and walk with our luggage

I liked the location in a quiet place and beachfront, the breakfast was nice, the staff was very helpful they accepted our request to change the heating mode to AC mode since in November they change the system from AC to heating mode

Stayed in November 2022

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Stayed in August 2021

Worst experience in a 5 star resort hotel. I wouldn’t advice anyone. Service is like 3 star hotel.

Stayed in August 2021

Difficult to communicate with the staff Cause no one speak English

Nice hotel but the problem is the air conditioning was bad and hot it’s the hole hotel have this problem

Stayed in July 2021

I think the hotel/ resort is highly overrated. There was nothing so special about this resort for the price tag. I recently stayed at the Swiss hotel which was on par for the fraction of the price. They were pretty stingy with the soap and shampoo. Definitely not worth the price. I would not stay again.

It was very picturesque. The up keep of the hotel was really nice and clean. The resort was really beautiful. The staff was nice and friendly.

Stayed in July 2021

I did not had one issue in my stay, the only thing I can add is maybe have more options for the Cousine in the restaurants, they have one Italian restaurant and another Japanese. We tried the Italian restaurant and it was pretty good.

One of the best places I stayed at in turkey, professional and friendly staff, hotel is very luxurious, rooms are very modern and spacious, the view is beautiful. The breakfast is pretty good. The location is also good.

Stayed in July 2021

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Stayed in October 2023

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Stayed in July 2023

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Stayed in June 2023

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Stayed in August 2023

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Stayed in October 2022