IB Lady Young Road, Port-of-Spain, Trinidad and Tobago
#5 of 8 hotels in Port-of-Spain
Guests' ChoiceBased on 555 hotel reviews
7.7Cleanliness
8.2
Comfort
8.3
Location
8.5
Facilities
7.9
Staff
8.3
Value for money
7.4
Free WiFi
7.9
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End of dialog contentReviewed: 25 April 2024
Carla
United StatesThe walk to the room was pretty far and on this occasion, the elevator was broken. There was no signage indicating so however I was able to use the elevator after standing for 10 minutes waiting. in addition, I called for water. I was told I was only allowed two complimentary bottles. I asked to have water delivered and charge to my room. It was never delivered international guess it is difficult to drink tapwater and the limitations on bottled water is appalling.
Quiet, talked away in the beautiful mountains, peace, serenity hidden treasure
Stayed in April 2024
Reviewed: 24 April 2024
Fernando
United StatesThe bed was too soft. I need to make a complain about the prices charged on the Bar and restaurant. They were too expensive for what was being served. The Dinner specifically was too pricey for the available options. The Beer available on the bar was also too expensive compared to other hotels and anywhere else on the island.
Room was fine. The hotel had many good amenities. It is very clean and comfortable. The room had the right size and was quiet.
Stayed in April 2024
Reviewed: 22 April 2024
Antoine
United StatesI have not received my room deposit back yet. It has been way over 10 business days. I have had difficulty reaching someone from the hotel to talk to.
The restaurants, fitness center, pool were great. Staff was friendly as well.
Stayed in April 2024
Reviewed: 14 April 2024
John
United StatesFor a large facility, we were made to feel welcome, from the front desk staff to the wait staff to the maintenance staff, who had to make a quick repair to an electrical outlet. The breakfast/lunch dining area was beautiful and the sunset views from the the dinner restaurants were a bonus. Arranging tours was easy as the hotel is a routine pick up spot.
Stayed in March 2024
Reviewed: 1 April 2024
Ricky
Trinidad and TobagoNot much help for wheelchair users
Activities at the hotel
Stayed in March 2024
Reviewed: 25 March 2024
Ellane
United KingdomAs above
The breakfast area and pool is nice. The deck is also nice. Our room was decent. What could of been better is the bathroom. It was quite small and no privacy to do toilet business when your sharing a room. Otherwise I had a pleasant stay
Stayed in March 2024
Reviewed: 20 March 2024
B
United Statesthe STAFF especially the rep that check us in (she) need to improve her or their social and customer service skills and (there are the ones guest will greet before the room or other thing that hotel offered recom more training also there was no coffee station in lobby , i ask for a cup of coffee, they said in an hour i did went down in an hour nothing , still waiting lol
pool, cleanness, the hotel in general
Stayed in December 2023
Reviewed: 13 March 2024
Daryl
Trinidad and TobagoNA
NA
Stayed in January 2024
Reviewed: 10 March 2024
Kino-ann
Trinidad and TobagoLimitation on lunch
Breakfast
Stayed in December 2023
Reviewed: 7 March 2024
Ramdharie
GuyanaDid not like that the hotel is only cashless
Food was great
Stayed in March 2024
Reviewed: 29 February 2024
Ann
United KingdomVery tired interior.
Fantastic breakfast, great staff, good location
Stayed in February 2024
Reviewed: 20 February 2024
Perryman
Trinidad and TobagoI like the breakfast and the pool area
Stayed in February 2024
Reviewed: 20 February 2024
Ekeisha
United KingdomLocation is too far to walk out to anything far from.the happening areas of POS and no pavements to walk.
The hotel and grounds are stately and well maintained. Everything you need is on site there- pool, bars, atm, souvenir shop, security, gym and more. The room is very comfortable and staff are attentive. The bed very comfortable and a balcony to sit out on where I could hear music from the Oval.
Stayed in February 2024
Reviewed: 18 February 2024
Andre
United KingdomOverpriced, room keys repeatedly failed to work
Location, breakfast in main restaurant, pool, gym, vibe / atmosphere
Stayed in February 2024
Reviewed: 30 January 2024
Franklyn
Trinidad and TobagoThey forgot to leave a bottle of water in the room. No coffee in coffeemaker, part of which was missing. They skimp on the toiletries. And I don’t like the security fee that’s held sometimes for 2 wks. No drinking glasses.
Breakfast, room, cleanliness.
Stayed in January 2024
Reviewed: 25 January 2024
Suzanne
United StatesThe tv was not working
Hotel was good
Stayed in January 2024
Reviewed: 25 January 2024
Moore
Trinidad and TobagoMy girlfriend and I enjoyed the breakfast and the pool very much ☺️ and excellent customer service from all minor of staff.
Stayed in January 2024
Reviewed: 22 January 2024
Onica
Trinidad and TobagoThe water did not drain quickly from the sink in our room..the pillows felt uncomfortable...the portion of food was not enough for the price we had to pay...we needed to heat food and enquired about a microwave and found out we had to pay 150tt to use it..
The price for the stay was affordable for the amount of days we stayed and the breakfast was nice..the staff was very friendly
Stayed in January 2024
Reviewed: 11 January 2024
Sarah
United KingdomLovely spacious hotel, fantastic pool and amazing breakfast. Quiet location
Stayed in January 2024
Reviewed: 29 December 2023
Tom
United Kingdomlack of easy options to reach town centre
Room, facilities, view
Stayed in December 2023
Reviewed: 24 December 2023
Positive
United KingdomThe poolside was not swept for the 5 days I stayed Cashless Expensive
The pool itself The room
Stayed in December 2023
Reviewed: 19 December 2023
Virgil
United StatesCheck-in time should be earlier
The restaurant
Stayed in December 2023
Reviewed: 18 December 2023
Wayne
JamaicaBreakfast, staff, convenience
Stayed in December 2023
Reviewed: 17 December 2023
Ashlee-ann
Trinidad and TobagoThe foosball table was nonfunctional.
The breakfast.
Stayed in November 2023
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