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Reviews of Hotel & Spa NEMO with dolphins 5 stars

Sumskaya Street 35, Kharkiv, 61022, Ukraine

#8 of 58 hotels in Kharkiv

Guests' Choice

Review score

Based on 46 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.6

  • Facilities

    9.5

  • Staff

    9.5

  • Value for money

    9.0

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 20 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Best hotel in Kharkiv! Very fast Wi-fi, cool personal! Two swimming pools, SPA-zone, all very clean) Food in the restaurant very tasty) Thank you for this amazing time)

    Stayed in April 2024

  • Reviewed: 27 December 2023

    9.0
    Would recommend to anybody.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Very difficult to find the restaurant

    Beautiful room, friendly staff

    Stayed in November 2023

  • Reviewed: 3 May 2023

    10
    Exceptional
    • Family with young children
    • Suite with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Great room

    Stayed in May 2023

  • Reviewed: 29 August 2022

    8.0
    fantastic place with dolphins. i was impressed to stay in resort during the war time. thank you
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    there were uncomfortable beds: toooo soft.

    I liked pools and location

    Stayed in August 2022

  • Reviewed: 23 February 2022

    10
    Perfect location , fantastic breafast and SPA
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 7 nights

    may be a little lack of noise isolation between rooms

    Excellent SPA

    Stayed in February 2022

  • Reviewed: 21 February 2022

    10
    Exceptional stay.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night

    Aside from somewhat tricky parking (the hotel is in the park zone), there is nothing to complain. And even the parking is not a problem really. Just a minor observation, not the complaint. Great place to stay.

    Polite and attentive personnel, luxurious spa facilities, perfect pool. Restaurant offers fine dishes and good service. Everything went well beyond my expectations. I'd recommend this hotel & spa for anyone who is looking for a nice resort in Kharkiv.

    Stayed in February 2022

  • Reviewed: 29 January 2022

    8.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    not good smell in the room (from carpet, think so)

    nice spa

    Stayed in January 2022

  • Reviewed: 31 October 2021

    8.0
    A relaxing stay
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 6 nights

    I understand that the maintenance of the complex is expensive, and therefor the price of the room is quite high. For me, a bit too high, considering everything and the currency rate of the UAH.

    Nice, modern hotel with spa and dolfinarium. Very quite located in the park. You can go to the spa as much as you want. Also breakfast, with live music, is good and beautiful views over the city.

    Stayed in October 2021

  • Reviewed: 23 September 2021

    9.0
    Comfortable and relax holliday
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 2 nights

    My 3th visit to this hotel. I The hotel offered a shuttle service from the railwaystation. With this service we could enter the hotel comfortable.. The driver was waiting on the train and was very helpfull. Staff in the hotel was also very helpfull and kind.

    Stayed in September 2021

  • Reviewed: 17 September 2021

    8.0
    Wonderful
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 4 nights
    • Submitted via mobile

    The staff was really putting in the effort. They went the extra mile for sure.

    Stayed in September 2021

  • Reviewed: 17 September 2021

    10
    Super! Hope to return , soon!
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 8 nights

    Can't think of anything I didn't like . The Nemo Hotel in Kharkov is an absolute gem! One of the best hotels I have ever experienced

    Everything! The staff was super friendly, and helpful. The gym was exceptional, the best hotel gym I have ever found. Well equipped , and always open and staffed. The buffet breakfasts were first rate. Where else will you have a trained violinist or pianist serenade you at breakfast?

    Stayed in September 2021

  • Reviewed: 4 September 2021

    9.0
    Very nice hotel but the resturang is a katastrof
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 7 nights

    The not so good things or close to katastrof was following. The resturang on the 6 floor was a katastrof in breakfest it was always empty plates the orange juice was constant empty I talked to the stuff but nothing happend. I stayed 7 nights every day I asked for a big cup of coffee but six of seven mornings they come with a smal cup. ( not a big problem) The personal in the resturang speaks very little english. Late in the evening we ordered on bottle of wine from the room service it took one hour to get it.. our room was 20 meters from the resturant. I ordered dinner first we dont get the food at the same time and I get first the french fries 20 minutes later I get the meat... I asked the girl what happend she answered it`s not her problem she only bring us the food.. Later I talked to the reception they where very sorry and give ut a bottle of sparkling wine and chocolate. Summation Hotel and SPA very nice and good but resturant on 6 floor is a katastrof. I would probably come back and I will absolutly recommend it.

    The rooms could have been bigger but it was ok. This was very good. Gym good. Staff in reception good. SPA treatments my girlfriend tested them and where happy with the differents treatments The pools where very good.

    Stayed in August 2021

  • Reviewed: 29 August 2021

    10
    Fantastic.
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 6 nights

    Parking far away from Hotel..

    Everything went well

    Stayed in August 2021

  • Reviewed: 29 August 2021

    10
    food was excellent
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    excellent place

    beyond description

    Stayed in August 2021

  • Reviewed: 26 August 2021

    8.0
    Good hotel right in the center of Kharkiv
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    We needed to check out very early and ordered a breakfast for takeaway. Unfortunately it was not as good as expected like the breakfast in the hotel restaurant.

    The hotel is situated optimally in the city center with a very nice and clean park around. The rooms were very clean and comfortable. The breakfast was good with a selection of national and international food.

    Stayed in July 2021

  • Reviewed: 24 August 2021

    9.0
    perfect
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 2 nights

    room really small and close to the kids club, little bit noicy

    pool, restaurant

    Stayed in August 2021

  • Reviewed: 12 August 2021

    10
    Excellent service
    • Leisure trip
    • Solo traveller
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    I like everything

    The environment and the staffs are all friendly.

    Stayed in August 2021

  • Reviewed: 11 August 2021

    10
    Magical
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Very good hotel Nice breakfast and nice personnel

    Stayed in August 2021

  • Reviewed: 10 August 2021

    8.0
    Nice
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    I was already in this hotel and I was hoping that they already found a solution for the entry to the hotel trhough the park but no.. Two barriers watiing for the guard till he see that there is a car (taxi) waiting forthe first barrier then looking in his hotel calling to the receprtion. It takes a lot of time. Especially when you have a crying baby in a hot taxi..

    Nice breakfast, staff was very helpfull.

    Stayed in August 2021

  • Reviewed: 2 August 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    The Nemo hotel is very convenient to stay with small children as it is next to the park with lot’s of playgrounds and also has the dolphins show. The roof terrace is amazing though not very large but there is always a place for hotel guests. The spa works till midnight which I found very convenient as parents can go there when the children are asleep. Food is great.

    Stayed in August 2021

  • Reviewed: 30 July 2021

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Breakfast to take away on checkout day.

    Everything except the point above.

    Stayed in July 2021

  • Reviewed: 5 July 2021

    8.0
    Very good
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Smell, breakfast all days the same

    Location

    Stayed in July 2021

  • Reviewed: 27 May 2021

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful hotel in the heart of Kharkov. Fresh water swimming pools, great food and service. Would highly recommend

    Location is great

    Stayed in May 2021

  • Reviewed: 12 March 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    “Noisy” bed sheets, key-cards are very old, need to be replaced. There is a musician in the restaurant during breakfast it’s too loud. The space is small and the instrument is loud, so you cannot avoid it and it’s not the first thing you want to hear in the morning

    Clean, comfortable, large room with large hut tub

    Stayed in February 2022

Showing 1 – 25

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