Upon arrival, we were informed the room we booked and had paid for months in advance was no longer available without having communicated this prior to our arrival, resulting in one family member needing to sleep on a stiff sofa bed for a week. A small discount was offered, but had to chase this over email with a manager during our stay. There's little to no amenities; no shower gel, no basics like a kettle or bottled water in the room, and no coffee machine anywhere in the building. Had to ask for toilet paper. The property seems to be rather worn down and could do with a facelift - constant draught from the windows, so would not recommend this stay during winter.

Location is excellent, friendly staff and plush pillows.

Stayed in April 2024

Wifi, cable, and phones were down the entire time, A/C didn't work in our room. Small bathrooms.

Comfortable beds, spacious rooms. Great central location close to Grand Central and other attractions.

Stayed in May 2024

Did not get enough wash cloths and towels. When we arrived there was only 1 towel and 1 wash cloth in the bathroom. We asked the staff for more and they sent another towel and some hand towels to the room pretty quickly.

Location was incredible and room was very nice. Only a few minutes walk to subways. Staff was friendly and accommodating.

Stayed in May 2024

Wifi Was broken the entire duration of our stay. No towels when we arrived. Reception service was sometimes a bit bleak.

Very clean. Great view. Big bed.

Stayed in May 2024

no internet network

Stayed in May 2024

No breakfast available,no glasses or coffee/tea-maker in the room. Dirty windows,hardly see through. Telephone in the room,but it was not possible to call to reception by the telephone on the table.Every time had to walk to reception if something to ask. We came 10 PM in the hotel (2+3 persons) and the extrabed was not ready in the triple-room when we arrived. Lady in the reception said that it may take 1 hour before housekeeping come to make the extrabed ready.We were tired after travelling 16 hours and the room was not ready for us at 10 PM!Finally I asked to get bedlinen so that I can make the bed by myself.I got the sheets,but not a blanket.Our daughter was shivering the whole night without a blanket.We got the blanket next day. We were 3 persons in the triple-room and every day there was only 2 big towels for us.Every day during our 6 days holiday we had to go to reception to get one more big towel. Our son was in a doubleroom with his girlfriend and they had always only 1 big towel for 2 persons in their double-room.....He also went to reception every day to get a big towel. The manager of the hotel has promised us a refund ,let us see if it is going to happen.....

Very good location,big clean rooms.Friendly staff.Restaurants and coffees nearby. Quite quiet room at night.

Stayed in May 2024

No breakfast, impossible to make à coffe or tee in the room, impossible to have a coffe in the hôtel, no Wi-Fi, no ATS

Location, clean, staff

Stayed in May 2024

Nothing

The position is really good and the staff is nice

Stayed in May 2024

No Coffee/ tea facilities in the room. No Wi-Fi on the second day.

Good sized clean room and bathroom. Very good staff. Location

Stayed in May 2024

The windows in our room had a gap between the upper and lower panes, which let in a lot of street noise and cold air. Luckily it's spring, so the air wasn't freezing, and we just turned the heat up a little to compensate.

Location was very convenient to grand central - quick and easy three block walk to access trains and subway. Room was very spacious for NYC, plenty of room to spread out and open suitcases. Bed was comfortable, bathroom was clean and nicely appointed.

Stayed in May 2024

The air condition was noisy I missed coffee machine

The location of the hotel very good bed the size of the hotel room

Stayed in May 2024

Wi-Fi didn’t work in our room

Very close to Grand central. Room was good size and clean

Stayed in April 2024

Room size and bed was very comfortable.

I have stayed in countless hotels in New York and this was the first time i have experienced no toiletries of any description and a single toilet roll. Not normally an issue but when you have flown and arrived by train then have to hunt for a store to buy a bar of soap it was a little disappointing. Not only this but there wasn't even a glass or cup of any kind let alone a bottle of water or drinks facilities.

Stayed in April 2024

Room had some issues: one nightstand was missing and there were small holes in the wall due to that and it wasn't fixed, carpet had some big sticky stains. In room description was written that the room has kitchenet and washing machine - didn't have any of these unfortunatelly. WIFI connectin horrible.

Staff was very friendly and helpfull, location was good. Bathroom was nice.

Stayed in April 2024

Dissatisfied in a number of areas. 1) No warn water. Had to shower in very cold water. 2) No phone servixe. Could not contact front desk for help. 3) No towels, soap etc. Found a cleaning lady myself and she was kind enough to bring some standard room supplies. 4) No tv remote control.

Lovely facility.

Stayed in March 2024

We had to ask for 2nd bed to be made up Ask for toilet paper No tea or coffee facilities No water Only 2 paper cups and not replaced Staff were not very helpful or friendly

Size of room and location

Stayed in April 2024

Service, room

Location

Stayed in April 2024

Mattress support was very soft. Not to my personal preference. Rooms felt a little dated could do with a renovation

Had a good view from the room and was good value for money. Shower pressure was good and there was lots of space in the room.

Stayed in April 2024

Size of the room was great with a comfy bed, excellent location to key attractions and local shops for that all important morning coffee.

Stayed in April 2024

Blinds/curtains were broken. Cleaners left our door open after they have been - didn’t see until we came back later that day

Close to grand central, comfy beds

Stayed in April 2024

the forniture where terrible

the size of the room and the lining

Stayed in April 2024

Rooms needed to have tea/coffee facilities or at least some normal mugs to use. Room was a little tired looking and in need of a freshen up and some minor repairs.

Location was brilliant. Beds were so comfortable. Staff were lovely and helpful. Hotel was clean. Room very big and spacious. We loved it.

Stayed in April 2024

The wifi wasn’t working

Stayed in February 2024

No food or bar in the hotel

Spacious room. Good price

Stayed in April 2024