There are no on-site staff and you need to download a key app to access the hotel and your room. Digital key via app may cause difficulties to get in. The hotel rooms overlooking the street are very nice but very noisy (day and night). The direct area around the place is full of homeless people

Clean room and bathroom. Comfortable bed. Nice room.

Stayed in May 2024

The shower’s temperatures was either cold or all hot. I wasn’t able to get it to a comfortable temperature.

Very cost effective and very clean. The staff was very available via text messages and eager to help.

Stayed in March 2024

Faint smell of urine in room, no reception staff and App based key made me uneasy as if anything happened to my phone or ran out of battery there was no way in to hotel or room

Good value for money, all facilities very clean

Stayed in February 2024

the heating was too low and our room21 on the street was very noisy( insufficient sound insulation) no elevator

Stayed in January 2024

There are no on-site staff and you need to download a key app to access the hotel and your room. We had some technical difficulties with this through no fault of our own and no one to help us on arrival. Our first telephone call went unanswered. Took a while before we could get in. The area is great but simultaneously there are some confronting characters on the streets. This was fine for us but something travellers should be mindful of.

Room size was great with a big bay window looking out into the street. It was clean and felt fresh. The shared bathroom was very clean and modern. Very comfortable hotel and felt like a safe space inside. Accommodation in SF is very expensive and this one was on the more affordable side. Some awesome bars nearby. Free coffee and tea provided - yay!

Stayed in September 2023

my room on the 3rd floor was hot and the fans were broken/inadequate

great location but would not suit everyone, there is a lot of homelessness in this area. The shower rooms were kept very clean

Stayed in August 2023

Street parking is supposed to be available but good luck finding any. Nearest parking garage is about 3-4 blocks away so plan to bring a rolling suitcase that you don’t have to carry. There are a lot of homeless in the area, they are lined all down the front of Mission Street and the front of the hotel. They weren’t rude or intrusive but I did worry a little bit being female and only with my daughter. If you leave the property through the patio it’s more comfortable. Lastly, there was no AC. The weather was warm when we went so it was a little warm for us in the room even with the w window open.

Shower was beautiful! Outdoor patio area was nice as well. Location was really good, just 2-3 short blocks from Valencia. The place was clean and well maintained.

Stayed in August 2023

Nothing really.

The rooms were comfortable. Easy to use the door app system. Bathrooms were also clean.

Stayed in July 2023

Basics only

Great Shared Facilities and security

Stayed in July 2023

The inside was perfect. Right outside the main entrance, the sidewalk in this area was extremely uncomfortable to walk through. There were many transients, trash scattered, and strong urine odors

Only coffee and tea was available

Stayed in July 2023

The mattress in room 302 had a dip on one side of the mattress and it made uncomfortable to sleep on. Directions on where to place dirty towels in one of the bathrooms. No elevators

Rooms and bathrooms were clean.

Stayed in July 2023

Clean, easy access, quiet

Stayed in May 2023

The inside of the building was exelant. But the outside was a slum with a slum with all the grafitt and vaccent buildings. People hocking junk on the streets and tent homeless. Did not feel safe after dark going out side.

Stayed in January 2023

The mask policy and push to not use the common rooms don't make sense and seems not very guest friendly. People have moved on, and masks should be optional and guest should be able to congregate in the break rooms if they feel like it. Also, although pretty nice, the room we stayed in really could use some shelves or night stands, two chairs instead of one, and the mattress was really warn on one side.

The check in and building & room access process was great. The toilets and shower rooms were clean and well stocked. It was not an issue to have shared bathrooms.

Stayed in November 2022

Good location for foodies, clean despite the shared bathroom.

Stayed in November 2022

There was a funny smell throughout, which was quite musty. The hotel can't help it, but the rows of homeless people outside could put people off stating here. I had no problems at all, bit it could make people feel unsafe, particular a woman on their own.

It was a private room and there was minimal noise during my stay. I spent minimal time here and it was a good base. I stayed in multiple places across the US during a months stay. This was the most expensive and unfortunately I rate it as the worst. San Francisco prices will play a part in that. Not a bad stay at all though.

Stayed in October 2022

The neighborhood is rough. As a light sleeper I was able to hear movement through the building. Had to use my smartphone to play sleeping noise, which worked really well

Clean, recently renovated inside, comfortable, nice shower, didn't feel crowded everything was there when I needed. Internet is fast and connection is strong.

Stayed in September 2022

The neighborhood and the fact that there was no emergency assistance number.

Very clean, tidy.

Stayed in August 2022

Neighbourhood was a tad sketchy at times (for someone not knowledgeable about SF areas) - homeless were frequently in front of the door. Part of the area - and no trouble. Room key was difficult for two people to have at the same time (may just be us, but app was a bit awkward at times). Room smelt of sick - not sure if someone had been or if it was the vacuum that had been used!

Quiet(er) room at the end of the corridor which was close to the bathrooms. Easy check in via phone app. Everything was clean and tidy including bathrooms. Valencia street nearby was a great recommendation. Comfy bed.

Stayed in August 2022

I missed the nice atmosphere from the evening and the breakfast a few years ago. I didn’t liked that you get scared when stepping out into the street. all the app needed for check in was not working for me. good that there was someone at the check in available. please stay with a personal check in. not everyone can download things and receive sms

the rooms are clean and nice as well as the bath rooms. the price is fair für SanFran

Stayed in July 2022

We flew in From Denmark and had no data here. Therefore it was very annoying that you had to use an internetbased key app to get in to the hotel. I can imagine other tourists with the same problem. Very small rooms, walls seemingly made of paper.

Mission is cool and the showers, though shared, are nice.

Stayed in July 2022

Bed

Near to public transport, cleanliness

Stayed in June 2022

The check-in procedure with a digital key via app did not work for me. I hear it has caused issues with others too. Possibly because the verification code needed to be sent by text to my NZ mobile nr. I was very lucky another guest was able to let me inside and there was a maintenance guy there, who sorted me out with a physical key for the duration of my stay. I'm pretty sure that was not part of his job, but he was aware the app often had issues. No reception staff onsite at any point. The direct area around the place is full of homeless people and I can imagine I would feel very unsafe arriving after dark and having issues with getting into the building promptly as I did. Communal areas closed due to Covid restrictions (which is understandable) but price for the stay usually includes free breakfast and there were no (free) alternatives offered, nor was it clear before arrival no breakfast would be offered. Access to cold drinking water and tea/coffee fortunately not an issue

Nicely renovated 2 story guest house. Bedrooms and bath rooms were excellent.

Stayed in June 2022

The room was very hot and we had no way to cool it down.

Easy to get to and close to great restaurants

Stayed in June 2022