It felt like there were hidden fees everywhere you looked, and inaccurate charges if you weren't careful. One example is the mandatory $50/day 'valet fee', while there's no option to park your car yourself. Another, which ultimately doesn't matter but is strange, is the daily $2000ish 'incidental hold' I was charged on my credit card. These fell off afterward, but that's a bizarre practice that the hotel didn't have much of an answer for. Additionally, we asked the hotel to arrange us a taxi to a popular beach and were told it would be $70 total, but were ultimately charged $160 total. Finally, we were charged for breakfast when it was included in our reservation, which required another conversation with the hotel staff. Any one of these things isn't a big deal, but there were so many instances like this that it felt like a trend worth mentioning. All of this being said, I would stay here again, but think it's helpful for others to be vigilant so they aren't overcharged too.

One of the most beautiful properties I've ever stayed at. You get a sweeping view of Hanalei Bay from the entire main floor of the hotel, including the restaurant and infinity pool. The staff members were all very friendly and attentive to any requests, and the rooms were totally comfortable and modern. The gym was incredible, and there are a bunch of free classes that we took advantage of and really enjoyed. And if you're a plant lover like me, I have certainly never seen anywhere as nicely landscaped as this hotel, both inside and out. The entire feel of the place was magical.

Stayed in May 2024

Concierge appropriately concerned about the approaching storm and roads washing out, but wish we had been told an online reservation was needed to enter Haena State Park. There is no cell reception at the park to make one. They did recommend Tahiti Noi restaurant; not to be missed!

This is a hard review to write; every corner we turned was magical. Entering the hotel thru a garden/fountain wonderland, tropical cocktail at check in, passing thru lobby with overwhelming terrace/bar sunset, entering an oasis of a white sofa/carpet/woven art separate lounge off the corridor to our room. Bedroom with white plush fur sitting room/live fern on wall in bathroom. Fun to have gardener come to room for a fresh fern change. Doug at beach equipment rental very personal and informative on beaches and conditions. Adult infinity pool. Peaceful. Peaceful.

Stayed in April 2024

Lots of different elevators because it’s on a cliff but not a huge deal.

Property beautiful and perfect location.

Stayed in March 2024

there was nothing I didn't like

most beautiful hotel I have ever been

Stayed in April 2024

the design, the service and the amenities were all fantastic!!

Stayed in April 2024

Overpriced services and fees. Ofc it’s hawaii. Ofc it’s an expensive hotel. But things like massages were over the top, including service charges that predominantly didnt go to staff forcing you to tip on top.

It’s paradise

Stayed in March 2024

It felt a bit separated from the local community, we explored ourselves, however it would have been great to learn more about Hanalei Bay from the hotel. While welcoming, it also felt a little “exclusive” which I anticipate is the idea, but this created a separateness.

The ambience, positioning in nature, view, use of natural materials in the decor and attention to detail.

Stayed in January 2024

Food was lower than expectations, even the famous 1 Kitchen was standard

I would have expected better, it is a bit weak compared to the standards and price of the hotel

Stayed in March 2024

We were upgraded to a master ocean view suite, which was spectacular. The view and sounds of the ocean were the backdrop to our deeply relaxing and inspiring stay. The location is easily the most beautiful on the island. The swimming beach was fantastic and my husband was pleased to be able to snorkel right on the property every day. The breakfast and different options for food were plentiful, healthy and delicious. And the staff went above and beyond to make us feel welcome, special and comfortable. We also enjoyed the complimentary yoga and sound bath sessions and I enjoyed a world class facial with the excellent Cindy at the spa. We loved the whole experience and will be back!

Stayed in February 2024

Everything about the property was amazing. Truly world class. The staff went above and beyond to recognize us and personalize the trip. The facility and many, many amenities were absolutely outstanding. Go if you can, you will not regret it!

Stayed in February 2024

Food options in the main restaurant is limited. The spa experience was good but it cost almost $1100 for 90 minutes for a couple. I didn't find it reasonable at all.

Absolutely amazing experience. The location and staff were wonderful. They sure make you feel so welcomed and special.

Stayed in February 2024

The food

Everything

Stayed in January 2024

Gen Z doesn’t have time for reviews of their room right now, so I’ll do my best to translate: sushi dining at Welina was the best of the best, coffee from Neighbors with views of the Bay as well as the breakfast buffet was top shelf, Johnny at the rum tasting was awesome, nothing was sus, no one was salty, everything was amazing, no cap.

Stayed in November 2023

The newest rendition of this hotel under 1Hotel is nothing short of perfection! From the exceptional rooms and delectable dining, to the consummate professional service and elevated experience, the hotel provided an unforgettable family vacation. Well done!

Stayed in December 2023

Nothing, a bit expensive BUT that’s what you get from a luxury hotel.

The classes and range of activities!

Stayed in November 2023

We were somewhat disappointed with the room size especially with the cost of the room. $4,000 for 3 nights we expected a fabulous room. There was only one small sink and little room to kick back and relax. Ice had to be requested and it took so long that one time we just went down to the pool to have a cold drink. The room had a cake with a card for two guests that were not us. Although we were disappointed we enjoyed the stay.

We enjoyed the views of the bay and the restaurants. The adult pool and spa is a plus. The location is a good central location to explore the island.

Stayed in November 2023

We needed better explanation on how to use gadgets in our room like light switches, TV, fan, how to get operator, etc. Food was not superior but good.

Views and location were great. We like the infinity pool and jacuzzi and beach.

Stayed in October 2023

Staffing seemed to be a significant issue. Room servicing inconsistent, and messages simply weren’t passed from one team to another. The valet was both expensive and inefficient. Restaurant availability wS patchy for hotel guests.

Beautiful, incredible location, brand new refurbished hotel with real luxury vibe. Nice and laid back. We got a lovely complimentary champagne and cake to celebrate our honeymoon.

Stayed in September 2023

Not a single thing! Except lower prices on spa treatments and extras.

Everything about the 1 Hotel Hanalei is fabulous. Id say the prices for food and beverage and e gras like spa treatments and massages were outrageous and would like more food on The Kitchen menu but since it’s local farm to plate it’s understandable.

Stayed in September 2023

Photos don't do the property justice. It was such a memorable experience and they have the most helpful/friendliest staff! Can't wait to come back!

Stayed in September 2023

Services offered like guided hikes, staff was incredible and so welcoming! The views absolutely cannot be beat.

Stayed in September 2023

While we were there it was really hard to have a drink without restaurant reservations. One night we wanted to listen to music and have a drink but since we didn’t have a reservation the only place to sit was this dark side patio off to the side.

I can’t recommend this hotel enough. I’ve never experienced the level of service as I did during our stay this summer. From the moment you arrive, they have thought of everything. It’s the small details like the valet giving you fresh beach towels when you head out for the day, and then taking those same wet, Sandy towels off your hands when you return that stand out. The rooms are beautifully designed and appointed. Luxury amenities, the most comfortable beds, views of the gorgeous Hanalei Bay, and a water tap to help reduce plastic water bottle use. We were celebrating my husband’s Navy retirement and they had a beautiful cake and handwritten card sent to us during turn down service our first night. The pool and beach area are the best. Beautiful beds that you can fall asleep on and the pool concierge will escort you to your bed, put on a fitted sheet, set up your towel and then send over someone to help with drinks and food. There are two separate pool areas (one adults only). The food onsite is also wonderful!

Stayed in September 2023

Expensive

The best hotel on Hawai!

Stayed in August 2023

Nothing

Everything !!! One of the best resorts in the world !!

Stayed in August 2023