2011 South Tamins Drive, Gatlinburg, TN 37738, United States
#135 of 532 hotels in Gatlinburg
Guests' ChoiceBased on 16 hotel reviews
9.4Cleanliness
9.4
Comfort
9.7
Location
9.0
Facilities
9.3
Staff
9.4
Value for money
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 16
Reviewed: 27 March 2024
Jon
United StatesNothing it was just great
Clean and lots of extras like games and laundry detergent, the little things they thought of
Stayed in March 2024
Reviewed: 22 February 2024
Tim
United StatesOne thing we were not really prepared for was the streets into the house and the driveway. It's not a bad thing, it just scared us - or I should say me. I was worried another car would be coming at us at the same time and there is no where to go when that happens. I did watch a trash truck come down the street backwards and I just thought to myself, wow that is a real skill. Everything else was beyond wonderful.
Everything was wonderful. Very clean. Lots of little details made the trip more wonderful. Our dog was welcome and had his own place to go, sleep. We were very happy and it was a relaxing getaway for us. We loved seeing the gondola go up and down the mountain and seeing the city from the balcony.
Stayed in February 2024
Reviewed: 16 November 2023
Grimm
United StatesThe drive to get to the cabin.
The cabin was extremely clean, very impressed!
Stayed in October 2023
Reviewed: 5 September 2023
Akira
United StatesThe home was spacious. Loved the two masters. Kids room is adorable. They loved hanging out either in the room, shooting pool, or playing the classic arcade games! We were too chicken to try the hot tub because we did see plenty of bears (as promised) but maybe we’ll be braver next time lol. Kitchen is stocked. Take the advice and get groceries BEFORE settling in bc the downtown is jam packed and you won’t want to navigate that after a long drive. Very convenient to have cages and bowls there for the pets — a few less items to bring!! Very high in the mountain and excellent views!
Stayed in September 2023
Reviewed: 30 September 2022
Zach
United StatesDriving in the mountains
Hot tub pool table
Stayed in September 2022
Reviewed: 27 August 2022
Gonzalez
United Statesonly thing we did not like was the fence outside
It was amazing , looks exactly like the pictures..
Stayed in August 2022
Reviewed: 22 September 2023
Walters
United StatesLights kept cutting on while sleeping, no gas for grills
The View, clean, and beautiful cabin
Stayed in September 2023
Reviewed: 1 May 2024
Debby
United StatesThere are no comments available for this review
Stayed in April 2024
Reviewed: 17 August 2023
Stephen
United StatesThere are no comments available for this review
Stayed in August 2023
Reviewed: 11 August 2023
Abigail
United StatesThere are no comments available for this review
Stayed in June 2023
Reviewed: 3 July 2023
Yazbeth
United StatesThere are no comments available for this review
Stayed in July 2023
Reviewed: 29 May 2023
Martin
United StatesThere are no comments available for this review
Stayed in May 2023
Reviewed: 13 March 2023
Javier
United StatesThere are no comments available for this review
Stayed in February 2023
Reviewed: 30 January 2023
Amber
United StatesThere are no comments available for this review
Stayed in January 2023
Reviewed: 8 September 2022
Kimberly
United StatesThere are no comments available for this review
Stayed in September 2022
Showing 1 – 16
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content