325 Sutter Street, Union Square, San Francisco, CA 94108, United States
#177 of 224 hotels in San Francisco
Guests' ChoiceBased on 101 hotel reviews
7.0Cleanliness
7.3
Comfort
7.3
Location
9.3
Facilities
6.9
Staff
8.6
Value for money
7.3
Free WiFi
7.6
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End of dialog contentReviewed: 11 May 2024
Sitti
AustraliaQuite old property. The carpet needs replacing
The staff is very helpful and nice. Location is right in the centre of downtown.
Stayed in May 2024
Reviewed: 23 March 2024
Chris
United StatesOlder hotel, awkward sink, view was literally a brick wall, thin door, banging pipes in the morning. No temp controls but for opening or closing the window.
Good location, friendly staff, shared kitchen was unexpected nice addition. Clean. Bed and pillows were sufficiently comfortable. Slept well.
Stayed in March 2024
Reviewed: 2 February 2024
Erika
United Stateslocation clean room friendly staff
Stayed in February 2024
Reviewed: 18 December 2023
Tetsuo
JapanClose to city center.
Stayed in December 2023
Reviewed: 2 November 2023
Kimberly
United KingdomNmu
Convenient location and very clean
Stayed in October 2023
Reviewed: 21 September 2023
John
United KingdomRun down and needed decoration
Location
Stayed in September 2023
Reviewed: 19 September 2023
Laetitia
CanadaI would put a better note if there weren’t cockroaches in our room the last night of our stay and in the morning before the check out.Fortunately,it was at the end of the trip… but we needed to check our bags to be sure there is none inside before taking the plane.
Well situated,nice staff.
Stayed in September 2023
Reviewed: 30 June 2023
Priscilla
MexicoThey do not offer you a cleaning service unless you stay for more than 7 days.
The location is great! Our room was a double one and it was good. The bed was super comfortable, one of the best I've ever slept in a hotel.
Stayed in June 2023
Reviewed: 7 June 2023
Jin
SingaporeGood facility providing washing machine, simple breakfast making oven etc. shared mirror on the hallway. Big room and quiet. It is a bit cold at night as the sheet is not that thick.
Stayed in April 2023
Reviewed: 23 May 2023
Cristina
SpainExpensive
It was very good located, near Chinatown. It has a free coffee for all the guests.
Stayed in May 2023
Reviewed: 2 May 2023
Kristóf
HungaryThe constant scent of weed is hard to handle and it also reaches the last corner of the hotel. The surrounding streets are full of addicted homeless people who are constantly yelling day and night (ear plugs are available at the reception).
It was close to the destination and the receptionists are friendly and supportive. The rooms were clean and all the tools were available as described on the booking site.
Stayed in April 2023
Reviewed: 15 April 2023
Olwen
United KingdomNothing to report
Hotel Ikon surprised me - it was clean, great room, excellent central location - best value for this type of hotel I’ve experienced across many countries
Stayed in April 2023
Reviewed: 27 March 2023
Maurits
CanadaLight don't go fully off and keep simmering.
Location
Stayed in March 2023
Reviewed: 23 February 2023
David
United StatesIt was very easy to hear other people on the building and that made it seem unsafe but everyone I met was very nice regardless.
The location and the service was great. Also the bed and space was good for the price.
Stayed in February 2023
Reviewed: 13 November 2022
David
AustraliaCould do with a safe in room.
All good
Stayed in November 2022
Reviewed: 31 October 2022
Erik
United KingdomThe windows are too thin, and street noise made it difficult to sleep. Windows need to be double or triple glazed. They also need to be cleaned from outside, and curtains need to be replaced to black out the night light. Gaps between curtains and walls are too wide. It would be a good idea to install a couple of hooks for towels and clothes in bathroom and bedroom.
Many good points. Location, ease of access, size of room, quality of bed. Friendly staff, tidy hotel.
Stayed in October 2022
Reviewed: 26 September 2022
Stephane
FranceNegative side: Particularly annoying noises because of very thin walls and you can hear everything that is happening/said in the neighboring rooms (music at night, ...). Very small room: little space to put things down (especially if a large suitcase), sink in the room, separate bathroom... really very weird: for example, the towel rack in the bathroom while the sink is close to the bed... Few electrical outlets, none close to the bed. Bedding: pillows "encapsulated" by "plastic" pillowcases (??? I had never seen this before) despite cotton pillowcases / very uncomfortable feeling to sleep (noisy, sweaty...).
Positive sides: well located in the city, close to the BART for airport access. Undergoing paint renovation in the lobby when I was there. Quite "rustic" lift, but already great and pleasant to have one! Clean common areas. Excellent wifi signal. Staff personnel very nice, at any time ready to help/provide advice if needed.
Stayed in September 2022
Reviewed: 19 July 2022
Rebecca
CanadaLocation was amazing
Stayed in July 2022
Reviewed: 30 June 2022
Bonnie
CanadaThere wasn’t enough lights in the room and there was no safe in the room or any ice machines in the hotel.
location was excellent ti Chinatown, Union Square, and SamTrans and Amtrak bus stops along Mission Street.
Stayed in June 2022
Reviewed: 25 June 2022
Michelle
AustraliaLocation was great, staff was very friendly
Stayed in June 2022
Reviewed: 1 June 2022
Josefina
Philippinesthere were guests who smoke on the lobby and in their rooms, really can smell it everytime
helpful staff (Ronaldo); assisted me well with my questions and needs
Stayed in June 2022
Reviewed: 21 May 2022
Pablo
Chilethe hotel is kind of old. It creaks a lot, which make it difficult to sleep. Also the curtains don’t work very well
good location an convenient price
Stayed in May 2022
Reviewed: 14 May 2022
Susan
AustraliaDidn’t feel clean.
Good value for money. Staff were friendly.
Stayed in May 2022
Reviewed: 2 May 2022
Ifeanyi
NigeriaLift
None
Stayed in April 2022
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