TV never worked during 4 day stay.

Excellent location and staff were professional and helpful.

Stayed in May 2024

The rooftop terrace on the 17th floor is empty. It is a missed opportunity.

Location is great, 10 mins walk to Times Square or Central Park. 5 mins walk from 5th Avenue and Wholefoods supermarket. 1 min to Starbucks and Subway. Room was big enough for the four of us. Breakfast is grab and go, I read that in the reviews before we arrived. Coffee/tea, 2 pastries and fruit. We took yoghurt from Wholefoods and made a full breakfast. The beds are comfortable. Big closetspace as well. No outside noise, great sleep. We were on the 16th floor. Would recommend!

Stayed in May 2024

Small room, no chair. Window could not be opened. Breakfast was not that great. I think I paid too much for the room. Saw the prices of the hotel a few months after booking and prices were lowered by almost half.

Great location, friendly staff. Good shower. Tv worked great. Good cleanliness good sound isolation from the city streets.

Stayed in May 2024

This is not a breakfast,it’s just a coffee and a muffin.Unexplained for a hotel 4stars

Location was perfect and the cleaning every day.Nice and helpful staff.

Stayed in May 2024

Hotel is outdated and requires a deep renovation, which makes it expensive from a price/quality ratio. Vending machine and tv were not functioning.

Location in midtown Sympathetic and helpful staff Very large room

Stayed in May 2024

the lobby

Stayed in May 2024

Staff especially in the breakfast was not nice at all, specifically one lady, was rude! Breakfast was poor and we were only allowed 2 pieces of small bites (one muffin or one croissant) and if we asked for two pieces of the same food, we were not allowed to have it and the staff was rude about it.

Good location, clean enough

Stayed in May 2024

The hotel needs an update it’s common parts and rooms.

The hotel needs overall update. Staff were very friendly and helpful.

Stayed in May 2024

Breakfast was a very limited grab and go option and after paying a higher price which included breakfast, this was disappointing. The hotel is very tired and needs some TLC. I also spotted a cockroach in the lounge on my last day.

Location was good, housekeeping each day was good and WiFi was a nice bonus.

Stayed in May 2024

We chose this hotels because of location and included breakfast. But surprise, they don’t have breakfast during the weekend. They have a grab and go (pastries , croissants , muffins and fruits) from Monday to Friday. Out stay was also on Monday and they didn’t had anything to serve. :(

Location , staff

Stayed in April 2024

when i booked this hotel through booking, breakfast was included. when we arrived at the hotel, at reception we were told that breakfast was served from 7 to 10 am. The first day we went for breakfast around 8:30 am and there was nothing left to eat, just a few apples. as a result, breakfast was limited and often not enough for all the guests. breakfast consisted of 2 pieces of pastry per guest, plus coffee or tea and fruit, as the bananas disappeared quickly. i think it's disgraceful for a hotel to have this kind of service and say in the booking that breakfast is included. The truth is that every day around 8:30am/9am there was nothing left to eat. I suggest booking without breakfast because it's not worth it. the reception staff could be nicer to the guests

Location

Stayed in April 2024

The receptionists were not attentive. Extremely apathetic when dealing with us. Nothing friendly at our check-in. If it weren't for the location, value for money and the service provided by the guys with our bags, we would have had a bad impression of the hotel. The elevators are also old, but the only problem is a little delay when called. I believe it is due to the number of people staying.

The location is excellent. The person responsible for luggage on the ground floor, Mr Daniel, is extremely attentive and friendly. He made a point of asking us if we were satisfied with our stay and if we needed anything. He took very good care of our bags. Always with a smile on his face, giving us confidence and joy.

Stayed in April 2024

There was a loud construction sound next to our room and we couldn’t sleep properly for 3 nights. Then we had to request the hotel to move us to another room as it was getting too much. While they agreed, they were not very nice in their manner of speaking and kept showing as if they are doing us a favour. Would not recommend.

The location was great

Stayed in May 2024

Breakfast was unaccetable, mini croissant and mini muffin + fruit. Might as Well not offer breakfast.

Great central location, a subway nearby

Stayed in May 2024

The location is great and everybody is very friendly and helpful. I have read a lot of negative comments regarding the breakfast, I instead think that the small one offered every morning (including week-end) is absolutely in line with the rates the hotel usually offers and it's good. Coffee, tea, muffins, croissant, fruits are available (of course early in the morning, as in most of hotels where breakfast is included) for all guests and it's a great plus to start the day, given the fact that a normal coffee in any other bar nearby would cost you 5$ at least! Those who expected a buffet breakfast or more should have booked somewhere else at different prices. The room are simply fine and ok for resting after the entire day out. The hotel is modest in all its service but good and and in very convenient location to visit the city.

Stayed in April 2024

It was not bad enough that they advertise “breakfast” in the booking reservation but once you get there, it is not breakfast but rather a “grab and go”, where you only have access to 2 small pastries. On top of that, even with an established number of units per person, there were days we got there well within the “breakfast time” (7-10am) and nothing was left… this was very disappointing and upsetting.

The hotel has a great price vs quality ratio for NYC. Location and comfort were amazing. They also kept our bags until late afternoon and there is a rooftop.

Stayed in April 2024

Not really breakfast just coffee , tea and some sweets. Location was great very close to almost everything!

Stayed in April 2024

It could do with some renovation especially the soundproofing in the room. We were on 15th floor, with a balcony which was amazing, but there were gaps between the door and the frame so it noisy. Obviously NYC / Manhattan is a busy and loud place.

Great location, best price I could find, helpful and friendly staff.

Stayed in April 2024

The “breakfast” is not a breakfast. Two muffin options and some bananas. Nothing more.

Overall lovely place. Well located. Clean. Nice room.

Stayed in April 2024

The requirements for having the complementary pastries and fruit should be improved as they range ran out very early and before the deadline hour.

The location is great and the facilities, although a little old, are quite clean and pleasant. The hotel in includes complementary pastries and fruit for all guests, as well as a free water dispensary in several floors.

Stayed in April 2024

On booking the room is sold with breakfast. As a European, this means a buffet. However, the buffet was very simple. There was fruit and 2 sweet parts (max. 2 per guest), coffee and tea. If you come after 8:30 a.m. you get almost nothing and the buffet isn't refilled either. For this price it should be declared differently.

Top Location

Stayed in April 2024

I would say, the breakfast was disappointing, I know coffee in the states is not good so for that I can’t blame the hotel but the choice of food you have is quite small to my opinion compared to other hotels, you are limited to 2 small pastries for each guests which to me sounds a bit like when you go on a school trip. I am not the biggest eater but I took 2 pastries each time because one is not enough You have croissant, almond croissant and chocolate croissant (sometimes) and muffins and cinnamon pastries but they are small, you don’t have bread, butter and all or eggs, you have oranges, apples and pears, you have coffee cream and milk but no hot chocolate (I don’t really drink coffee in the states because I know it is just not good but in general so not really the hotel’s fault and that is why I was hoping for a chocolate beverage). If you choose a room with booking, I would say be careful because the room you see won’t always be the room you’ll have (in my case at least). My room was okay even tho it was a bit small but my mom and I only used it to eat dinner, take a shower and sleep so it was okay.

It’s location is GREAT, you’re 10/15 minutes away from Central Park, 5/10 minutes away from the fifth avenue, 15/20 minutes away from Times Square and Bryant park, 10 mins away from Grand Central station …. The bed was comfortable and the staff was really kind and nice and ready to help you. 2 good points : the rooftop and the fact that you can fill your bottle with some water whenever you want, hot or cold or mid and you can have ice cubes.

Stayed in April 2024

Said they offered breakfast, but it was more like a snack, just some fruits and a muffin or croissant, which is okay, but would have been nice if it was clarified. Elevator was kind of slow. At one point we probably waited about 10min. (Where I decided to take the stairs 15 flights down).

Junior suite was very nice, spacious and accommodating. Beautiful view over the balcony. Clean. Staff was all very nice and friendly, helped with whatever you needed. We were able to store our bags there before and after check out. Easy to get to the subway on 59th.

Stayed in April 2024

Breakfast was awful! You can only pick two small pastries and a piece of fruit (apple or orange). Coffee is terrible! And that's it! End of breakfast! On the last day, we were locked out of our room at 11am. Check out was until 12pm.

Good location. Friendly people at the reception desk. Comfortable bed. AC in the bedroom.

Stayed in April 2024