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Reviews of AC Hotel by Marriott Madison Downtown 4 stars

One North Webster Street, Madison, WI 53703, United States

#27 of 62 hotels in Madison

Guests' Choice

Review score

Based on 77 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.6

  • Facilities

    9.0

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 29 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Lake view
    • Stayed 1 night
    • Submitted via mobile

    HVAC was quite noisy and noticeable during the night.

    Stayed in March 2024

  • Reviewed: 31 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Capitol View
    • Stayed 2 nights

    The view was amazing - the front desk girls went above and beyond - even writing a hand written note in our room wishing us a happy anniversary - along with a bottle of champagne and a box of chocolates. They really made our night. The valet was prompt and very courteous. Over all a great experience - right down to the shampoo and body gel in the shower - convenient dispensing!!

    Stayed in January 2024

  • Reviewed: 6 September 2023

    9.0
    Would gladly stay there again. Highly recommended
    • Leisure trip
    • Couple
    • Guest room, 1 King, Lake view
    • Stayed 1 night

    Fitness room was top quality equipment, with towels and water. But it faces west with all windows and the room thermostat said 86F when I went to work out because no shades were down and the room was cooking. Morning or evening workouts would be better than afternoon in summer.

    Beautiful rooms, super clean, everything felt brand new. Eno Vino resturant on 10th floor with a terrace bar overlooking the Capital is a great view.

    Stayed in September 2023

  • Reviewed: 31 July 2023

    8.0
    Great place near Capital
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds -Skyline View
    • Stayed 2 nights
    • Submitted via mobile

    Liked everything

    The location is great. I liked the European feel to it as well.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    10
    Excellent, would recommend!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean and updated hotel! The staff was all very kind, they surprised us with a sweet card and drink tickets since we were there to celebrate our anniversary!

    Stayed in July 2023

  • Reviewed: 18 June 2023

    10
    Perfect setting for a weekend night after a show at Overture Hall
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great, but I expected a more elaborate brunch using what is best about the facilty

    Stayed in May 2023

  • Reviewed: 18 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Clean & updated!

    Stayed in March 2023

  • Reviewed: 23 February 2023

    8.0
    very good.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    no hot tub!

    location was exactly what we wanted

    Stayed in February 2023

  • Reviewed: 12 July 2022

    10
    Very good. See you next year.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The lack of paper information. We didn’t realize there was a bar and restaurant on the top floor until we had breakfast the day we checked out.

    It was good. It was more European syle which I really liked.

    Stayed in July 2022

  • Reviewed: 28 April 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Room faced another building. Towels are rough and scratchy. For the price we paid, I expected softer towels.

    Modern and clean. Loved the bar and bartenders.

    Stayed in April 2022

  • Reviewed: 16 March 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Lake view
    • Stayed 1 night
    • Submitted via mobile

    fantastic views, clean & quiet

    Stayed in March 2022

  • Reviewed: 4 October 2021

    9.0
    Superb
    • Leisure trip
    • Group
    • Guest room, 1 King, Lake view
    • Stayed 4 nights
    • Submitted via mobile

    Great view and location

    Stayed in August 2021

  • Reviewed: 26 August 2021

    10
    Modern luxury in the heart of the capital
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds -Skyline View
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful modern property with best views of the Capitol building and 2 lakes. Walking distance to everything you want right in the heart of the city. We loved our experience.

    Stayed in August 2021

  • Reviewed: 24 August 2021

    10
    Excellent
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night

    Everything was great!

    N/A

    Stayed in August 2021

  • Reviewed: 13 August 2021

    10
    Elevated stay with a water view Downtown near the Capital Building.
    • Leisure trip
    • Couple
    • Guest room, 1 King, Lake view
    • Stayed 3 nights

    I can't think of one thing I didn't like.

    We had a corner lake view room which was serene and spotless. We ate an extensive dinner upstairs with an old friend from high school as well as happy hour cocktails and apps before going out one night, and late night food and drinks at the bar on another night. The atmosphere was fun and the service were was excellent. Also, hydrating station on our floor was super handy.

    Stayed in August 2021

  • Reviewed: 12 August 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Guest room, 1 King, Lake view
    • Stayed 1 night
    • Submitted via mobile

    Paying for parking on top of cost of hotel.

    Did not know where breakfast was or if it was available.

    Stayed in August 2021

  • Reviewed: 2 August 2021

    10
    Very nice hotel. Would stay here again. This hotel is centrally located and near everything.
    • Leisure trip
    • Couple
    • Guest room, 1 King, Lake view
    • Stayed 5 nights

    The workout facilities were tiny. We crammed in the little gym with 6 other people.

    Breakfast was delicious. The only bad thing was they offered 2 things each morning and they were the same our entire 4 night stay. Variety is the spice of life. I did enjoy the breakfast area.

    Stayed in August 2021

  • Reviewed: 23 July 2021

    10
    The most satisfying hotel stay ever...Great experience and BEAUTIFUL CLEAN facility!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds -Skyline View
    • Stayed 2 nights

    The rooms are not soundproofed and the zooming cars kept us awake but after 2 am the noise died down. The mattresses would help if they were softer, but that's just my preference.

    The AC Kitchen lounge staff were exceptional with their humbling services. The hostesses were very attentive, respectful, cordial, and very professional. They made us feel at home, and we felt like they were part of our family. The front desk staff were very helpful in storing our luggages after checkout to allow us to tour the Gorgeous Madison city without having to drag our bags with us. The facility is really really clean including the bathrooms and walk-in showers! Love the idea of being given the option to have the housekeeping crew come clean your room after departure and not during your stay per your request due to Covid...Love this IDEA!

    Stayed in July 2021

  • Reviewed: 21 July 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Guest room, 1 King, Lake view
    • Stayed 1 night
    • Submitted via mobile

    None

    Location and beautiful views.

    Stayed in June 2021

  • Reviewed: 25 May 2021

    9.0
    Clean & convenient!
    • Leisure trip
    • Couple
    • King Room with Capitol View
    • Stayed 1 night
    • Submitted via mobile

    Beautiful property in the heart of Madison- a small view of the Capitol right out our window. If you are booking for the view- make sure to request an upper floor. Floor 2 got us a view of the sign and brick, not quite what I was expecting- but was my fault for not requesting a upper floor. The room was nice and comfy, no complaints. We walked through the upper floors lounge and bar- it’s really lovely! Walking distance to pretty much everything- that was the best part!

    Stayed in May 2021

  • Reviewed: 16 February 2024

    3.0
    Try to avoid, not clean just the view is good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds -Skyline View
    • Stayed 3 nights
    • Submitted via mobile

    Unpleasant, rude, staff , no housekeeping for 4 days, no fresh towels, no toilet paper, not clean room and sheets

    Location

    Stayed in February 2024

  • Reviewed: 14 January 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The room was cold. 63 degrees even after having a staff member check it. Not the best after walking about downtown on a Wisconsin winter night.

    The location was great. The room was small but clean with a nice view. The Eno Vino bistro was a fun night cap.

    Stayed in January 2024

  • Reviewed: 12 September 2022

    2.0
    Overpriced hotel with rude staff, I will go out of my way to encourage others to avoid this property
    • Leisure trip
    • Couple
    • Guest room, 1 King, Lake view
    • Stayed 1 night

    Breakfast was expensive for what was offered. Much of the food was cold, and the staff didn't replenish drinks without being asked. The room was ok but very expensive for what it was, and the shower door was broken so it didn't completely close and water got everywhere and when I asked for extra towels to deal with it, I was treated like I asked for a kidney and they actually never came. I asked to have a food package delivered to my niece's room as it was her wedding night - I wanted to deliver it myself but was not permitted to do so - and the package was never delivered and was "lost" and when I brought this to the staff attention the next day the email "apology" that I received was the worst. It actually made me more upset and never actually apologized for the incident. And I was never offered anything in terms of compensation for the package I left with the front desk staff.

    Being able to walk to the Capitol was great and the view from the restaurant was great.

    Stayed in August 2022

  • Reviewed: 31 May 2022

    3.0
    Not great.
    • Business trip
    • Solo traveller
    • Guest room, 1 King, Lake view
    • Stayed 6 nights

    What I didn't like about my stay: having my door wide open when I come back to the hotel; walking in to find tons of rust coming out of the toilet; and my favourite point, after traveling and being awake for 24 hours and driving the last two hours, I loved having the valet tell me I couldn't park/load my baggage in the hotel driveway and had to move the car. Lastly, after talking with management about the issues, they promised they would do something to make it up and they never followed up. This is not what I expect from anything tied to a Marriott honestly. I would expect them to have their stuff together. On this trip and in Madison, that was not the case.

    It was mostly clean.

    Stayed in May 2022

Showing 1 – 25

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