My only issue was we weren't advised to put our card on the elevator prior to pressing our floor, took me a minute to figure out what was going on but it would've been helpful had we been told.

The room was great. The rooftop bar was great.

Stayed in February 2024

My only grouse was that the heating vent in the room faces the face of the bed and was very loud and noisy. I kept it off as a result for most of my trip

We were on the 16th floor and luckily it was quiet enough so there was no disturbance from the other rooms or outside. Location is great as its close to 40th and 42nd St Subway entrances and also very close to the Bus Terminal- so getting around was super easy if you are good with walking and using the local transit. Driving is a NO NO. The city roads are way too congested with traffic at all times of the day and taking an uber can be very expensive.

Stayed in February 2024

Housekeeping was a bit of a challenge, a mattress topper would have been nice as all beds only had soft mattresses, rooms on the smaller side

Excellent location, front desk staff were really helpful, even had a wheelchair we could borrow for my mom who was injured

Stayed in January 2024

Room was not cleaned for days. It was cleaned at the end after our second complain.

Location was excellent

Stayed in January 2024

We had to ask reception for clean towels as Housekeeping didn’t come until 6pm. Also rather expensive per night.

Location is excellent for first time in NYC. Room was spacious and clean. Staff at reception were very friendly and helpful.

Stayed in December 2023

The location was great. The rooms were clean, but on the small side.

Stayed in December 2023

The bathroom shower is slow to drain

The location is very central to theatre, shopping, & dining. Love the wood floors - very sanitary.

Stayed in November 2023

See above

The location is great but as the streets are one way, all taxis have to navigate across Time Square to bring you anywhere (traffic!) so its best to walk left after leaving the hotel and flag a taxi on 8th Avenue.

Stayed in October 2023

Loud air conditioning system.

Good location, friendly staff.

Stayed in October 2023

Room was nice. the bell boy was extremely friendly and helpful. Made plenty of good recommendations. The location was good, close to the subway and made traveling around very easy.

Stayed in September 2023

The towels are scratchy and thin. The lighting could be better.

It is very close to the 7 train which made it a really good location for going to The US Open. The rooms were spacious by NYC standards and the staff was excellent.

Stayed in September 2023

Nothing

Location was amazing! Our room was very quiet!

Stayed in August 2023

Absolutely nobody trying to help patrons with homeless folks on property grounds I am a New Yorker I understand and feel empathetic for those without a home. At this hotel when using the smoking area near the door behind the plants and front steps, the tall skinny male front desk attendant literally watched as someone tried to force me to open the door for them. Absolutely no back up, or security to just help guests feel a little safer just leaving the building in the early am and late night… when most of those doing leisure travel to Times Square would be out and about during those times. To be struggling and unable to enter my hotel due to homeless harassment while the attendant looked on from outside was INCREDIBLY frustrating and unprofessional.

The chic look and proximity to streets that bypass Times Square while remaining close by

Stayed in August 2023

Hotel staff really helpful especially Josh on the front desk! Room wasn't that big but spotlessly clean and the beds really comfortable. Didn't eat at the hotel but do recommend their hotel taxi service to JFK airport - no more expensive than a Curb cab, clean, spacious and with air con!

Stayed in July 2023

Nothing wrong with the property. Could’ve done with more storage space to unpack maybe. The surrounding area was busy and there were a lot of homeless, but we never felt unsafe. However, I wouldn’t have gone out on my own late at night.

This place is an oasis of calm in a very busy part of the city. If you need to stay midtown I would recommend it. Staff were helpful and very friendly. The rooms were clean and bed extremely comfortable.

Stayed in July 2023

No breakfast provided

Clean room

Stayed in June 2023

the bathroom

the location

Stayed in June 2023

Housekeeping daily,A welcome note from GM, good telephone directory. In fact the handset remained locked for one day till it was pointed out to Front Desk. Atleast two drawers at waist level to unpack.

24 hour gym was a great facility. Two shelves for water and snacks were appropriate.

Stayed in June 2023

We selected the King room with a view, windows were great but unfortunately our view was directly in front of another building, couldn’t really see anything which was disappointing and different from pictures posted when booking online.

Very friendly staff, clean, and well organized hotel.

Stayed in May 2023

they had to put me in aroom infront the elevator you can imagine the noice

the location and the rooftop

Stayed in May 2023

not worth the cost. staff weren’t overly helpful

location

Stayed in May 2023

Breakfast offer in the restaraunt was quite limited (lunch & dinner excellent though)

Great Place to explore the city. Staff super friendly. It‘s nice that there is a restaurant and rooftop bar in the hotel. I would highly recommend an upgrade to the higher floors, the rooms and view are really nice.

Stayed in May 2023

Noise level on the roof top bar was too much

Na

Stayed in April 2023

One of our rooms did not get cleaned on the day of cleaning.

Very friendly staff and good reception brand new hotel with really nice restaurant and good location. Also nice rooftop bar although the outdoor space was closed due to renovation.

Stayed in April 2023