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Reviews of AC Hotel by Marriott New York Times Square 4 stars

260 West 40th Street, New York, NY 10018, United States

#140 of 418 hotels in New York

Guests' Choice

Review score

Based on 481 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    9.0

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.5

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Showing 76 – 100

  • Reviewed: 19 July 2021

    9.0
    Staff was awesome, they decorated the room for my wife's birthday
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Great location

    Stayed in July 2021

  • Reviewed: 14 July 2021

    7.0
    Good
    • Leisure trip
    • Group
    • King Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Very good location, clean and friendly stuff

    Stayed in July 2021

  • Reviewed: 6 July 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    The staff was always busy and can't respond all your request.

    The location is excellent, has a metro station a few steps of the building.

    Stayed in July 2021

  • Reviewed: 28 June 2021

    9.0
    Refreshing.
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    There was little I didn't like, I just wish there was a complimentary robe to go with the towels. I repeat there was very little I didn't like.

    The solitude, etc. was excellent, enough towels for one person, and outlets and amenities. I wasn't aware breakfast was available, would be happy to try it next time, unless this means the restaurant. I was very pleased with the room and was even tempted to stay up late which I rarely do anymore, just to hang out.

    Stayed in June 2021

  • Reviewed: 27 June 2021

    8.0
    Good location
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    They don’t clean the room daily in fact if you don’t ask they don’t clean the room at all. The toilet kept getting blocked up so maintenance had to come fix it. There was no breakfast facility in the hotel.

    The location was good very central. The staff were great very friendly and helpful. The room was a good size.

    Stayed in June 2021

  • Reviewed: 21 June 2021

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Room with City View
    • Stayed 1 night
    • Submitted via mobile

    You will pay nearly 35% more in other cost when you reach the hotel. All taxes and crazy fees

    Close to NY port authority and times square so you can move in and out of the city easy

    Stayed in June 2021

  • Reviewed: 11 June 2021

    7.0
    AC MARRIOTT TIMES SQUARE
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 5 nights
    • Submitted via mobile

    Lots of mentally challenged people unfortunately which was disturbing and approached numerous times for money.... I believe that the homeless were all moved into hotels in Times Square and then just put back on the streets which would explain the situation.

    It had a lovely Tapas restaurant attached and the rooms were comfortable.

    Stayed in June 2021

  • Reviewed: 9 June 2021

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 2 nights

    lot of noise. room was not quiet

    room was very small but clean and suited us well. there was lot of noise in the other room.

    Stayed in May 2021

  • Reviewed: 4 June 2021

    9.0
    Amazing, I enjoyed my short stay there.
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights

    I was expecting tea and coffee refill in the room. The location is not very good, noisy.

    Spacious room, very clean and comfortable. I liked the design also.

    Stayed in May 2021

  • Reviewed: 4 June 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Bathroom was blocked throughout the stay. Maintenance team could not fix the issue, and the hotel did not provide us another room.

    Stayed in May 2021

  • Reviewed: 30 May 2024

    6.0
    Modern, stylist corporate hotel, with a great restaurant.
    • Leisure trip
    • Family with young children
    • High Floor King Room
    • Stayed 3 nights

    I booked this hotel as it was a first time trip for one of the group and we thought midtown was a good location to discover NY but the location was too close to 42nd street and Times Square, between 6th and 7th avenue, therefore the energy was quite hectic at times during the day and night. Whilst the hotel was very clean, the rooms weren’t serviced everyday, which I wasn’t aware of. The hotel also didn’t complete a request for some room decorations for a special birthday, so a bit disappointing.

    Very stylist corporate hotel, booked for a family trip of 4 adults to New York. The rooms were very well fitted out, clean and more than adequate for our stay. The restaurant, Boqueria was amazing, great food and a great atmosphere/vibe.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    10
    Excellent midtown accommodation
    • Leisure trip
    • Couple
    • High Floor King Room
    • Stayed 4 nights
    • Submitted via mobile

    Rooftop bar closes too early

    Location & Comfort

    Stayed in April 2024

  • Reviewed: 5 March 2024

    10
    Great customer service and clean
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The property is very inviting and well maintained. The property is a short walk to Times Square and close to subways/buses. There are many restaurant and street vendors near by as well. Josh was great with scheduling transportation, etc. I can’t brag on the staff enough. My family and I felt welcomed, from security to housekeepers and front desk, everyone was there to assist you in the best way. Awesome stay!

    Stayed in March 2024

  • Reviewed: 25 January 2024

    6.0
    Overall we liked it, but
    • Leisure trip
    • Family with young children
    • High Floor King Room
    • Stayed 2 nights
    • Submitted via mobile

    The price is too high for such a room. View is average.

    Location was great

    Stayed in December 2023

  • Reviewed: 18 January 2024

    10
    We would absolutely stay here again and have recommended it to lots of friends and family since our stay!
    • Leisure trip
    • People with friends
    • King Room - Hearing Accessible
    • Stayed 3 nights
    • Submitted via mobile

    The facility looked brand new and was very clean! It was in a great location with food all around and walking distance to so many things, including time square.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    10
    Exceptional
    • Business trip
    • Family with young children
    • High Floor Double Room with Two Double Beds
    • Stayed 6 nights
    • Submitted via mobile

    Everything was perfect

    Stayed in January 2024

  • Reviewed: 7 January 2024

    10
    It was my daughter’s Sweet 16 trip. The hotel staff decorated her room and were always extremely nice and accommodating.
    • Leisure trip
    • Family with young children
    • High Floor King Room
    • Stayed 3 nights
    • Submitted via mobile

    It was ALL good.

    It was clean, the location was right in Time Square and was an easy walk to The Empire State Building, Rockefeller Center and many other attractions and restaurants.

    Stayed in January 2024

  • Reviewed: 26 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • High Floor King Room
    • Stayed 4 nights
    • Submitted via mobile

    In this hotel there is no breakfast 🥞

    Stayed in December 2023

  • Reviewed: 21 November 2023

    10
    A special shout out to Fernando at the front desk who went out of his way to make the kids feel special; we had an aweso
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    We loved the convenience, the lovely staff and the comfortable and clean rooms!

    Stayed in November 2023

  • Reviewed: 10 November 2023

    10
    A comfortable bed at the end of a long journey
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds
    • Stayed 1 night

    The staff was very helpful! There was a mix up with the reservation but they were able to quickly resolve it!

    Stayed in November 2023

  • Reviewed: 25 October 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room with City View
    • Stayed 2 nights

    This property was amazing - perfect location, perfect staff, perfect amenities and perfect service. Everything was perfect! It is the ideal hotel property for business travelers with a $500-700 daily hotel budget. I promise the hotel will exceed your expectations. It feels like a 5th avenue uptown hotel in the middle of time square - no outside noise and great city views Incredible! I will definitely stay at this hotel during my next business travel in NY. NOTE - make sure you select a room with city views and a high floor (both) - if you want the same the hotel experience

    Stayed in October 2023

  • Reviewed: 26 September 2023

    10
    I love New York!
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The price!

    Although the hotel was lovely, it is absolutely insane to pay over $400/night for any hotel.

    Stayed in September 2023

  • Reviewed: 17 September 2023

    10
    Smooth, clean, enjoyable, excellent.
    • Leisure trip
    • Family with young children
    • High Floor King Room
    • Stayed 7 nights
    • Submitted via mobile

    Staff at the reception desk was great, particularly Mrs. Lukac.

    Stayed in September 2023

  • Reviewed: 31 August 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Hearing Accessible/High Floor
    • Stayed 5 nights
    • Submitted via mobile

    The staff were all so friendly. The street was blocked off the day we left and a young man named Josh helped us get our luggage down the street and loaded in the car. I also forgot a shirt and the girl I talked to was so nice about it and called me back next day and said housekeeping turned it in and what to do to get it returned to me. Would definitely stay here again!

    Stayed in August 2023

  • Reviewed: 25 August 2023

    3.0
    Disappointed in this hotel and its staff
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 3 nights

    staff really dirty rugs in hallways and bar slow service none of the ice machines worked-had to go to bar to get ice

    comfy bed

    Stayed in August 2023

Showing 76 – 100

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