550 Geary Street, Union Square, San Francisco, CA 94102, United States
#76 of 224 hotels in San Francisco
Guests' ChoiceBased on 628 hotel reviews
8.3Cleanliness
8.9
Comfort
9.0
Location
8.3
Facilities
8.6
Staff
9.0
Value for money
8.1
Free WiFi
5.0
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End of dialog contentReviewed: 15 May 2024
Sabrina
United StatesThe area outside is questionable and I did not feel safe walking down the street. The garage staff was rude and attempted to scam us.
The hotel staff was very nice and accommodating. The hotel was pretty central to all the attractions we wanted to see.
Stayed in May 2024
Reviewed: 14 May 2024
Tuley
United StatesIt was all good.
The staff was excellent without being overbearing or obsequious
Stayed in May 2024
Reviewed: 30 April 2024
Yalia
United StatesReception forgot to give you a voucher for breakfast, which caused a bit of confusion there. Bathroom fan was on the louder side, but manageable.
Good location. Good-sized, clean, comfortable room. Felt safe. Price was reasonable, given the location and that it included a good breakfast.
Stayed in April 2024
Reviewed: 19 April 2024
Friedrich
GermanyUnclear breakfast payment rules with vouchers; somehow "risky" neighborhood, especially at night with many drug addicts; expensive and unsecured car parking lot next to hotel, better and cheaper to use public parking below Union Square
Very helpful and friendly staff, nice and comfortable room, great bar/lounge, very clean accomodation, hotel offers free tea/coffee throughout the day
Stayed in April 2024
Reviewed: 10 April 2024
Ipshita
IndiaNo vegetarian food for breakfast (Indian definition of vegetarian does not include egg but includes other dairy products)
The location is excellent, the staff is friendly and helpful. The bed was very comfortable.
Stayed in April 2024
Reviewed: 2 April 2024
Caleb
United StatesIts an older building so the hallways are a bit narrow. The location is OK but its right on the edge of the tenderloin so nighttime can be a bit sketchy.
Decent breakfast. Good service and a the resort fee is actually something you'll use.
Stayed in March 2024
Reviewed: 1 April 2024
Roberta
ItalyBreakfast could be improved
Location room Structure
Stayed in March 2024
Reviewed: 30 March 2024
Teresita
United StatesA $25 destination fee was charged which you could redeem for food and gifts. I felt it was a way of forcing me to eat at their restaurant when SF has so many options.
Stayed in March 2024
Reviewed: 29 March 2024
Sarah
United StatesFriendly staff, clean rooms, great amenities
Stayed in March 2024
Reviewed: 12 March 2024
Gabriele
ItalyNA
Great service and breakfast perfect place to start exploring SF.
Stayed in March 2024
Reviewed: 27 February 2024
Igor
NetherlandsNo windows in the breakfast hall, for the rest all good.
Large room, good location, good value for money
Stayed in February 2024
Reviewed: 11 February 2024
Mandy
United StatesArea around it was a little questionable. Not bad but not great. Parking was $69 a night! Insane
Hotel was nice. Clean and nicely maintained.
Stayed in January 2024
Reviewed: 29 January 2024
Teresa
United Statesold chair with faux leather coming off of it brought down the room
location. free champagne. price. staff. authentic SF architecture.
Stayed in January 2024
Reviewed: 29 January 2024
Stephen
CanadaThe hallways and elevators show the age of the building. The neighbourhood is a bit downtrodden (which is true of almost all the properties around here, even the expensive ones).
My room was spacious and comfortable. The staff were all great. Nice little restaurant / bar. A bunch of extras that were nice.
Stayed in January 2024
Reviewed: 3 January 2024
Mirella
ItalyBreakfast was included but we had to use a voucher and there were not many choices available.
Great location, the room was clean.
Stayed in December 2023
Reviewed: 2 January 2024
Jennifer
United StatesThe surrounding area was littered with garbage and homeless. Difficult to find area to walk dogs
Beautiful building well taken care of and love they are dog friendly
Stayed in January 2024
Reviewed: 18 December 2023
Dr
IndiaNothing
Outstanding Staff front office and dining room and Bar Very Accommodating
Stayed in November 2023
Reviewed: 19 November 2023
Raymond
SingaporeRooms are a bit dated.
Good location, good value. Friendly and efficient hotel service.
Stayed in November 2023
Reviewed: 10 November 2023
Maurizio
ItalyStrategic position 10mins walk from Union Sq. Very spacious room with bathroom. Breakfast ok, but although we were in three, breakfast included only 2 people. One of us had to pay...a a bit weird but nothing major. Staff very nice
Stayed in August 2023
Reviewed: 2 November 2023
Mark
United KingdomThe room had a very strong smell of cigar smoke, which I assume was from the previous occupant
Room was spacious and clean. Breakfast was good. The staff were very friendly and helpful
Stayed in October 2023
Reviewed: 25 October 2023
Katrina
United StatesThe room decor looked much better in the photos - it was old and depressing in person. One of the reasons I picked this hotel over others was the beautiful rooftop patio that the hotel advertises in its photos. Unfortunately, that rooftop area is not open to hotel guests. It's part of a conference room. All of the added fees are annoying but if you do your research you realize all hotels in SF charge them. So I don't fault the hotel for that. Unfortunately, I arrived at 11:30 pm, tired and ready to get to my room and there was a very long check-in process due to several guests in front of me in line angry and arguing about the charges. Doesn't seem like a great way to do business.
The hotel was fine. The room was clean, comfortable, and quiet. Lobby was beautiful and a good place to hang out and get some work done (though very popular with other guests having loud conference calls, etc.). Good for the value compared to other hotels. Staff was very nice.
Stayed in October 2023
Reviewed: 25 October 2023
Amanda
AustraliaLovely staff and the hotel was lovely.
Stayed in October 2023
Reviewed: 19 October 2023
Melodie
United KingdomNo oat milk or vegan dairy for the coffee. But my main issue is they make you pay a $100 deposit (which I was originally told was $50) and they are supposed to pay you back within 5 days of your stay. It has been almost 3 weeks and I have emailed and messaged but received no response or money! Also $10 for WIFI is awful!
I liked the rooms and the comfy beds. The staff were nice.
Stayed in October 2023
Reviewed: 19 October 2023
Lai
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Stayed in October 2023
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