171 West Randolph, Chicago Loop, Chicago, IL 60601, United States
#111 of 182 hotels in Chicago
Guests' ChoiceBased on 887 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
9.2
Facilities
8.1
Staff
8.8
Value for money
7.6
Free WiFi
8.0
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End of dialog contentReviewed: 2 June 2024
Wong
United StatesThe hotel is showing it's age. But overall it's comfortable and clean .
The location was perfect
Stayed in May 2024
Reviewed: 28 May 2024
Tamara
CanadaThe walls were quite thin and we could hear our neighbors, but once we asked the front desk to get them to quiet down, there were no issues.
The staff was amazing in the hotel is really great. It was very well located. We could get anywhere we wanted to go easily.
Stayed in May 2024
Reviewed: 28 May 2024
Raquel
United StatesIt was super small and the windows were dirty
The location it was walking distance to a lot of things /places around the area
Stayed in May 2024
Reviewed: 28 May 2024
Stephany
United StatesThe rooms are wayyyyyy to small for the price there is no pool it doesn’t offer breakfast
It’s super pretty
Stayed in May 2024
Reviewed: 27 May 2024
Roneisha
United StatesThe room I had was on the end next to their utility room and I heard a noise every hour until I went to sleep
The aesthetic was 10/10. Great for pictures or weddings. The bar was a bonus and the staff was accommodating to all my needs. Starbucks is also in the hotel which was a bonus for me.
Stayed in May 2024
Reviewed: 8 May 2024
Marleese
United StatesBathroom was really small and room needed new some new furniture.
Location was excellent. The room overall was clean and doable.
Stayed in April 2024
Reviewed: 7 May 2024
Rex
United StatesNo coffee maker in the room. We didn't have room service for one day.
Excellent location - near to CTA train stations, theaters, Chicago River Walk... Room is large and spacious. Staff is friendly and courteous.
Stayed in May 2024
Reviewed: 22 April 2024
Mary
United StatesTiny bathroom. Small room. No coffee maker in room. No cups in bathroom. When we tried to tab out at the bar, bartender was absent for at least 30 minutes. Customers cam and left without any service
Room was clean. Bed was comfortable
Stayed in April 2024
Reviewed: 15 April 2024
Robert
United StatesThe price was a bit high for the location and room.
Great, spacious room. Clean, comfortable accommodations. Great city center location.
Stayed in April 2024
Reviewed: 26 March 2024
Samantha
SwitzerlandPersonal at the lobby not particularly friendly, rest of the service was great!
Belle Epoque style, very nice renovated caring of details. Lobby and Bar are amazing. We had a huge room, very confortable. Location is also great.
Stayed in March 2024
Reviewed: 21 March 2024
Anna
United Statesparking was $45 dollars a night, also there was a $30 fee per day for “amenities” that most hotels provide for free, which included things like wifi and access to the gym which is normally included free of charge at most hotels. also felt like the room was very very small and a little beat up for how much money we spent to stay there.
great location, easy walk to river walk or many hot spots in downtown Chicago. really cute lobby and bar area that is nicely decorated.
Stayed in March 2024
Reviewed: 18 March 2024
Joseph
United StatesThe room furniture set up with TV was not functional
The decor was outstanding!
Stayed in March 2024
Reviewed: 30 January 2024
Rei
United StatesI wish there was a microwave or a kettle in the room
Stayed in January 2024
Reviewed: 23 January 2024
Miriam
United Statessmallish bathroom
Room size, good heating, quiet
Stayed in December 2023
Reviewed: 15 January 2024
Neha
United StatesBathroom was a bit small and outdated
Great location! The lobby is beautiful and room was spacious. Comfortable bed
Stayed in January 2024
Reviewed: 11 January 2024
K9lover
United StatesBathroom door handle kept coming off, thin wall between our room and neighbors - heard their muffled conversations
bed was comfy
Stayed in January 2024
Reviewed: 9 January 2024
Diana
United StatesThe destination/resort fee was a waste. The things it’s supposed to include are complementary at most hotels. The WiFi was trash. We were in a room at the very end of the hall and got zero signal because we were too far from the router. Neither my laptop nor cellphone could connect from the room. When I walked a few feet into the hallway, I was able to get a connection. When I asked the staff about this, they suggested I restart my devices, and when that did not solve the issue, they suggested it must still be my device that’s the problem.
It was easy to find and very centrally located.
Stayed in January 2024
Reviewed: 2 January 2024
Nicole
United StatesSheets
Location
Stayed in January 2024
Reviewed: 30 December 2023
Antoine
FranceNothing special
Location
Stayed in December 2023
Reviewed: 29 December 2023
Carlos
MexicoThe location since it is a 10 min walk to Michigan Av and a 10 min walk to Millenum Park. It also has access to a publik parking which is less than a block away.
Hotel decoration, room confrontes and size + a great location in Chicago. It definitley exceeded my expectations, bust they still need a good dinning room.
Stayed in December 2023
Reviewed: 11 December 2023
Erika
United StatesDestination fee
Beautiful Location is nice
Stayed in December 2023
Reviewed: 10 December 2023
Emily
United StatesReally wish the bathroom had ventilation. Bring a candle or some matches if bathroom smells are a concern.
The location can't be beat! Very walkable to so many things. We also loved the coffee service in the morning and the lobby area for a quiet place to get a bit of work done.
Stayed in December 2023
Reviewed: 8 December 2023
Catherine
IrelandNo breakfast available
Stayed in November 2023
Reviewed: 30 November 2023
Pablo
United StatesBathtub instead of shower. Seemed out of place
Good location. Good size of the room.
Stayed in November 2023
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